Senior Adjuster, Field Claims

The Hanover Insurance Group

Senior Field Property Adjuster responsible for managing and resolving complex property claims in Wisconsin. Requires advanced investigation, evaluation, and negotiation skills for high-quality service.

Posted 7/30/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field property claims, including thorough investigations, compliance with regulations, and effective communication with stakeholders. Proficient in risk assessment, negotiation, and mentoring junior adjusters to enhance claims handling efficiency.

Highest-signal resume keywords

Field Property Claims ManagementRegulatory ComplianceRisk Assessment and TransferNegotiation SkillsClaims Investigation Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingSubrogation IdentificationFinancial Decision-MakingDocumentation ManagementAdvanced Analytical Tools

Soft Skills

Clear CommunicationEmpathyOrganizational SkillsCollaboration

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Local Geography KnowledgePublic Safety AgenciesApplicable Statutes and RegulationsThird-Party Legal LiabilitySpecial Investigation Unit (SIU)

About the role

Key responsibilities & impact

Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
Ensure all claims activities comply with regulatory and company standards.
Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.
Deliver empathetic, clear communication throughout the claims process.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling.
Typically requires 5–10 years of adjusting experience.
Strong knowledge of local geography, regulations, and public safety agencies.
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts.
Skilled in negotiation and developing strategies to influence outcomes.
Communicates clearly and effectively in both verbal and written formats across a variety of situations.
Highly organized with the ability to manage complex workflows and project work.
Makes informed decisions based on thorough analysis of complex issues.
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders.

Benefits

Comp & perks

Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.
Work in a fast paced, changing or stressful environment.
Perform work in a noisy/loud work environment.