Senior Adjuster, Field Service Claims

The Hanover Insurance Group

Senior Field Property Adjuster responsible for complex property claims in Virginia. Delivering high-quality service while ensuring compliance with regulations and mentoring junior adjusters.

Posted 7/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field property claims, conducting thorough investigations, and ensuring compliance with regulatory standards. Proficient in negotiation, decision-making, and delivering clear communication to stakeholders while maintaining detailed claim records.

Highest-signal resume keywords

Field Property Claims ManagementRegulatory ComplianceNegotiation SkillsClaims Investigation TechniquesAdjuster License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingSubrogation IdentificationData AnalysisFinancial Decision-MakingDocumentation PreparationRisk Transfer StrategiesStatutory KnowledgeLitigation SupportClaims Systems ProficiencyMicrosoft Office Suite

Soft Skills

Clear CommunicationEmpathyOrganizational SkillsJudgment and Decision-MakingCollaboration

Tools & Technologies

Advanced Analytics ToolsClaims Management SoftwarePersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

InsurancePublic Safety RegulationsLegal Liability ConceptsFraud IndicatorsCatastrophe Response

About the role

Key responsibilities & impact

Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed.
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations.
Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations.
Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII).
Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations.
Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials.
Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience.
May represent the company in mediations, arbitrations, and trials.
Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling.
Typically requires 5–10 years of adjusting experience.
Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts.
Skilled in negotiation and developing strategies to influence outcomes.
Demonstrates sound judgment and decision-making, including litigation and compliance matters.
Communicates clearly and effectively in both verbal and written formats across a variety of situations.
Highly organized with the ability to manage complex workflows and project work.
Makes informed decisions based on thorough analysis of complex issues.
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation.
Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.
Skilled in using claims systems and Microsoft Office Suite.
Ability to use a personal computer and other standard office equipment.
Ability to sit and/or stand for extended periods.
Required to work on-site as needed.
Ability to travel as necessary.
Ability to work in a fast-paced, changing or stressful environment.
Ability to perform work in a noisy/loud work environment.
May be required to have and maintain sufficient home-based internet connection.
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
Ability to perform field work in adverse weather.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Hanover Insurance Group Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1852 🛡️ Insurance 🤝 B2B 👥 B2C 🔥 Funding within the last year 💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08 Insurance
B2B
B2C The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support. Senior Adjuster, Field Service Claims 🔥 2 hours ago ⚔️ Virginia – Remote ⏰ Full Time 🟠 Senior 📋 Claims Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed.
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations.
Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations.
Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII).
Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations.
Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials.
Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience.
May represent the company in mediations, arbitrations, and trials.
Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license. 🎯 Requirements
Bachelor’s degree or equivalent experience with claim handling.
Typically requires 5–10 years of adjusting experience.
Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts.
Skilled in negotiation and developing strategies to influence outcomes.
Demonstrates sound judgment and decision-making, including litigation and compliance matters.
Communicates clearly and effectively in both verbal and written formats across a variety of situations.
Highly organized with the ability to manage complex workflows and project work.
Makes informed decisions based on thorough analysis of complex issues.
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation.
Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.
Skilled in using claims systems and Microsoft Office Suite.
Ability to use a personal computer and other standard office equipment.
Ability to sit and/or stand for extended periods.
Required to work on-site as needed.
Ability to travel as necessary.
Ability to work in a fast-paced, changing or stressful environment.
Ability to perform work in a noisy/loud work environment.
May be required to have and maintain sufficient home-based internet connection.
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
Ability to perform field work in adverse weather. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Claims Representative 🔥 3 hours ago MEM 201 - 500 🛡️ Insurance Website LinkedIn All Job Openings Senior Claims Representative managing high-exposure workers’ compensation claims at MEM Insurance. Leading investigations and mentoring junior adjusters while ensuring regulatory compliance. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📋 Claims Specialist Workers' Compensation Claims Representative III 🔥 3 hours ago MEM 201 - 500 🛡️ Insurance Website LinkedIn All Job Openings Claims Representative managing complex workers' compensation claims at MEM Insurance. Overseeing caseload, collaborating with teams, and providing leadership on claims processes. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Claims Specialist Senior Claims Representative 🔥 3 hours ago MEM 201 - 500 🛡️ Insurance Website LinkedIn All Job Openings Senior Claims Representative managing high-exposure workers’ compensation claims and leading investigations at MEM Insurance. Mentoring junior adjusters while driving strategic outcomes and ensuring compliance. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📋 Claims Specialist Senior Claims Specialist 🔥 6 hours ago Great American Insurance Group 5001 - 10000 🛡️ Insurance 🤝 B2B Website LinkedIn All Job Openings Senior Claims Specialist managing complex claims with thorough investigations and analyses. Requires extensive insurance knowledge and experience in property and casualty claims handling. 🇺🇸 United States – Remote 💵 $101k - $137k / year ⏰ Full Time 🟠 Senior 📋 Claims Specialist Senior Claims Specialist 🔥 10 hours ago Summit 51 - 200 ☁️ SaaS 📣 Marketing 🤝 B2B Website LinkedIn All Job Openings Senior Claims Specialist managing claims evaluations, investigations, and settlements at Summit for policyholders. Leading a remote team in the Illinois territory with a focus on workers’ compensation. 🇺🇸 United States – Remote 💵 $101k - $137k / year ⏰ Full Time 🟠 Senior 📋 Claims Specialist View More Claims Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs