Senior Adjuster, Field Service Claims

The Hanover Insurance Group

Senior Field Property Adjuster managing field property claims for Toledo territory. Requires advanced investigation and negotiation skills, with responsibilities in compliance and documentation.

Posted 7/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field property claims, including thorough investigations, compliance with regulations, and effective communication with stakeholders. Proficient in utilizing advanced tools and analytics to enhance claims handling efficiency and mentor junior adjusters.

Highest-signal resume keywords

Field Property Claims ManagementClaims Investigation and DocumentationRegulatory ComplianceNegotiation and Strategy DevelopmentClaims Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingRisk Transfer IdentificationSubrogation Potential AssessmentFinancial Decision-MakingLitigation KnowledgeStatutory and Regulatory KnowledgeClaims DocumentationAdvanced Claims TechniquesAnalytical SkillsWorkflow Management

Soft Skills

Effective CommunicationSound JudgmentCollaborationMentoringOrganizational Skills

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAnalytics Tools

Industry Keywords

InsurancePublic Safety AgenciesLegal LiabilityThird-Party LiabilityCatastrophe Response

About the role

Key responsibilities & impact

Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
Ensure all claims activities comply with regulatory and company standards.
Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling.
Typically requires 5–10 years of adjusting experience.
Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts.
Skilled in negotiation and developing strategies to influence outcomes.
Demonstrates sound judgment and decision-making, including litigation and compliance matters.
Communicates clearly and effectively in both verbal and written formats across a variety of situations.
Highly organized with the ability to manage complex workflows and project work.
Makes informed decisions based on thorough analysis of complex issues.
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation.
Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.
Skilled in using claims systems and Microsoft Office Suite.

Benefits

Comp & perks

Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.