The College Board

Learning and Development

• Manage the end-to-end Knowledge Lifecycle (40%)
• Own the end-to-end lifecycle of operational knowledge, from creation and review to approval, publication, and archival.
• Define and manage clear ownership, workflows, and SLAs to ensure accountability across all content areas.
• Partner with Knowledge Authors and subject matter experts to capture and update information as products, policies, and processes evolve.
• Contribute operational insights (content usage patterns, user feedback, etc.) to inform enhancements to taxonomy, metadata, and tagging standards.
• Track content freshness and lifecycle performance to drive proactive updates and prevent information decay.
• Advance Process Efficiency and Digital Scalability (35%)
• Design and implement repeatable processes that embed knowledge creation and updates into product and policy workflows.
• Streamline content workflows through automation and smart templates that reduce manual effort and increase reuse.
• Analyze content and usage data to identify gaps, redundancies, and opportunities for digital optimization.
• Contribute to initiatives that support self-service, intelligent search, and AI-enabled knowledge experiences.
• Enforce Quality, Governance, and Readiness (25%)
• Enforce governance standards that ensure operational content is accurate, trusted, and aligned with organizational policy.
• Maintain dashboards and reporting to measure content health, adoption, and usage trends.
• Facilitate knowledge councils and stakeholder forums to align on customer journey, design, taxonomy, governance, and priorities.
• Partner with business and technology leaders to anticipate future knowledge needs and readiness requirements.
• Drive continuous improvement by identifying and implementing measurable enhancements in quality, accessibility, and user satisfaction.

Operations Knowledge Manager

Vice President

• Own and refine College Board’s strategy for engaging chief academic officers and other senior academic leaders.
• Ensure alignment with College Board’s five-year agenda, Learning & Assessment strategy, and annual goals.
• Partner closely with the School and District Partnerships Division.
• Serve as a national thought partner to CAOs, Chief School Officers, and senior instructional leaders.
• Lead high-level convenings, councils, and cohorts of CAOs.
• Oversee the design and delivery of CAO-focused trainings, convenings, and tools.
• Represent College Board externally through partnerships, conferences, and publications.

VP, Academic Leadership Engagement

Director

• Deliver Executive Dashboards and Decision-Shaping Insights
• Design and deliver core executive dashboards that integrate key people metrics
• Ensure dashboards are actively used in regular leadership discussions
• Pair dashboards with concise executive summaries
• Translate complex data into clear recommendations
• Maintain strong discipline around scope
• Conduct analyses that help the Talent team improve how it operates
• Partner with Talent leaders to translate findings into practical changes
• Conduct deep-dive analyses of large people datasets
• Support talent reviews and workforce discussions
• Help define and maintain a focused set of organization-health indicators

Director, Talent Insights – Analytics

Procurement

• Lead enterprise-wide procurement initiatives, supplier relationship management, and contract management activities across multiple categories of spend.
• Develop and implement sourcing strategies, conduct market and supplier research, manage RFI/RFP/RFQ processes, oversee supplier evaluation and selection, and drive contract negotiations.
• Partner closely with cross-functional stakeholders within Technology including IT Security as well as partners in Governance Risk and Compliance, Legal, Finance, and suppliers to align sourcing strategies with organizational goals, mitigate risk, manage supplier relationships and ensure compliance with policies and regulations.
• Gather and analyze spend data to benchmark and identify opportunities for savings and efficiency.
• Create category specific cost models, including TCO analyses, to support data driven sourcing recommendations and track impact against organizational goals and metrics.

Manager, Strategic Sourcing, Technology

Program Manager

• Execute the end-to-end delivery of College Board’s annual performance cycles, ensuring delivery is timely, accurate, and consistently high quality.
• Execute annual cycles for goal-setting, Peer and Upward Input, OPME Snapshot release, and performance reviews.
• Manage detailed delivery plans, timelines, dependencies, and risk mitigation across cycles.
• Ensure processes are clear, well-communicated, and operationally sound for employees, managers, and leaders.
• Gather and synthesize user feedback and operational insights after each cycle to identify improvement opportunities.
• Operationalize AI-enabled performance workflows in partnership with strategy and technical teams, translating design intent into real user experiences.
• Partner with the GenAI Studio, Talent Technology, and Data teams to deliver AI-enabled improvements to performance processes.
• Ensure performance inputs and tools are delivered with accuracy, consistency, and credibility, building trust over time.
• Drive adoption and consistent use of performance processes through clear enablement and strong cross-functional partnership.

Director, Talent Enablement Program Manager

Operations

• Plan and coordinate cross-functional planning and execution of virtual and in-person client trainings, internal meetings, and promotional events
• Support operational excellence across events by anticipating logistical needs and preparing materials
• Manage key event logistics and administer survey operations
• Maintain and organize the RES internal document library and support the development of operational best practices
• Identify opportunities for operational improvement and serve as a point of coordination and operational support

Associate Director, Business Solutions, Operations

Security Engineer

• Serve as a trusted security advisor to engineering and product teams, offering clear guidance on secure architecture, design decisions, and remediation strategies.
• Review system and application architectures, identifying gaps, recommending enhancements, and aligning solutions with College Board’s Product Security Framework and zero-trust principles.
• Partner with product teams early in the lifecycle to conduct architectural assessments, threat modeling, and data flow review, ensuring that secure-by-design practices guide every phase of development.
• Advise on secure implementation of cloud-native services, client/mobile applications, IAM, encryption, storage, access control and data protection, and serverless design patterns.
• Provide architectural guidance that supports audit and compliance readiness by ensuring security and privacy requirements are reflected in system design, technical controls, and documented patterns.
• Support the evaluation of new technologies, third-party integrations, and design proposals to assess security impact and ensure alignment to enterprise standards, including large-scale customer integrations (SSO/identity federation and data exchange) common in K–12 and higher education ecosystems.
• Lead risk-based trade-off discussions (security, privacy, usability, delivery), documenting key decisions and rationale to help teams move quickly and consistently.
• Lead the creation and documentation of secure architectural reference patterns for recurring use cases across College Board (e.g., external API patterns, secure data ingestion).

Security Architect – Product

• DRIVE COURSE REDESIGN PROJECTS by conducting research, drafting design deliverables, and synthesizing insights for AP course redesign alongside senior Instructional Designers
• ADVANCE RESEARCH AND EVIDENCE BUILDING by collaborating on research and memo writing and leading components of research and analysis projects
• ENGAGE IN PROFESSIONAL LEARNING by participating in fellowship learning curriculum, mentorship sessions, and skill-building workshops

Instructional Design Fellow

• Serve as the subject matter expert on expense management, ensuring accurate tracking, reporting, and forecasting of expenses
• Analyze expense trends across divisions and fiscal years, and identify opportunities for efficiency improvements and reinvestments that support our mission
• Collaborate with finance business partners to develop and manage budgets, ensuring alignment with organizational priorities and sharp tracking of returns on key investments
• Forecast personnel expenses in partnership with HR and department leads, incorporating staffing plans and compensation changes
• Implement a consistent, transparent process for corporate allocation of shared expenses across departments
• Provide financial modeling and scenario analysis to support strategic decision-making
• Lead and manage a team of select finance business partners that are expense experts for their portfolios
• Set vision and priorities for the team; track and manage progress to goals; and provide coaching, thought partnership, and performance feedback to ensure team members deliver excellent work, remain engaged, and contribute meaningfully to our mission
• Cultivate an inclusive and high achieving culture that enables all team members to live out College Board’s Operating Principles
• Bring proven leadership experience and consistently embody College Board’s Manager Expectations in your work
• Foster a collaborative and high-performance culture within the strategic finance team
• Consolidate detailed financial data across divisions into comprehensive organization financials
• Prepare and present monthly, quarterly, and annual financial reports that explain variances and highlight actionable trends and insights for senior management
• Prepare YTD and FY P&L analyses and summaries for presentations to the Board
• Design, test, implement, and maintain financial tools and software to enhance reporting accuracy and efficiency, often in collaboration with the Finance divisions’ Operational Excellence team
• Provide oversight and ownership of budget structure and reporting setup in Adaptive
• Drive continuous improvement in financial processes and systems, leveraging technology and best practices

Senior Director, Expense Management

• Manage AP Professional Learning Consultant s and OTC Moderators (40%)
• Conduct an annual review of consultant endorsement status and notify consultants and mentors of any changes
• Evaluate consultant capacity for discipline-specific professional learning events annually, make recommendations for recruitment to maintain a balanced pool of active AP teachers and higher ed professionals to further diversify the consultant pool
• Assign consultants for AP professional learning events in specified discipline(s), ensuring consultants have current materials and information required for the assigned event
• Manage the discipline-specific Online Teacher Community moderators, Consultant Community and consultant resources by ensuring timely , relevant information is posted and available
• Manage subject-specific online updates and training and attend in-person training for consultants in specified discipline(s)
• Develop and maintain effective relationships and communication channels with consultants in specified discipline(s)
• Develop and maintain effective relationships and communication channels with Curriculum and Instruction staff
• Monitor assigned subject specific Online Teacher Communities to escalate any teacher inquiries and concerns related to the AP Course Audit and Professional Learning to appropriate colleagues
• Create the AP Online Workshops and AP Teacher Support events schedule for the school year and create the events in Cvent along with accompanying resources
• Manage the module development process for all AP course workshops through working with the AP teachers developing the scripts and the AP product management team who will create the final product
• Manage assigned AP Subject(s) Course Audit Reviewers. Tasks include monitoring reviewer alignment, answering questions from reviewers, providing decisions on discrepant syllabus review outcomes, and assisting AP teachers during the syllabus review process, as needed

Associate Director, AP Instructional Services

• Oversee finalization, certification, and downstream delivery of AP Exams (60%)
• Work with content and technical teams to certify that each AP Exam form has been developed and will be delivered according to defined processes and specifications
• Develop and manage schedules that prioritize according to time-sensitive downstream hand-offs, escalating as needed to ensure deadlines are met while maintaining accuracy
• Facilitate final content validation processes for digital AP Exams, as needed
• Coordinate hand-off of finalized AP Exams to downstream delivery systems and print vendors, as appropriate
• Ensure accurate and timely set up of templates and data pathways for all AP courses and item types in relevant College Board exam authoring and delivery systems
• Monitor relevant technology roadmaps to ensure planned feature development and deploys align with program needs and schedules
• Collaborate with the broader Operations team to revise and/or maintain certification processes and documentation, including job aides, checklists, and submission reports
• Collaborate with the broader AP Assessment Production team to document and iterate on current work management practices and associated documentation, such as Standard Operating Procedure (SOP) documents
• Share recommendations for process and tool improvements on an ongoing basis

Associate Director, AP Assessment Production

Engineering Manager

• Provide Technical Leadership to the Team ( 45 %)
• Build a highly engaged, and high-performing team ( 30 %)
• Interface with business partners and technology colleagues ( 25 %)

Senior/Staff Engineering Director

Full-stack Engineer

• Design & Implementation (65%) Contribute to the design and implementation of high-quality software using modern technologies, focusing on building component-based, cost-effective, scalable, and secure solutions. You’ll learn and apply established design patterns to support integration with other services and applications, promote code reuse, and improve collaboration across teams. Contribute to the development of application logic and responsive user interfaces using ReactJS, JavaScript (ES2015+), TypeScript, and Node.js. Assist in building, maintaining, and scaling, cost-effective serverless solutions using Amazon Web Services (AWS). Follow and uphold engineering standards in collaboration with product owners, architects, and stakeholders, in support of our systems and services. Learn to understand new product capabilities and decompose the implementation into specific functional changes for verification. Apply and continue to develop skills best practices in Agile development, CI/CD pipelines, and DevOps to deliver reliable, high-quality software.
• Team Operations & Analysis (20%) Participate in Agile SCRUM ceremonies (Sprint Planning, Grooming, Daily SCRUM, Demo) and contribute to team commitments. Review requirements and provide input, asking questions and learning how design decisions are made. Participate in peer reviews of code, designs, and other software engineering artifacts, giving and receiving constructive feedback. Practice continuous integration and continuous delivery (CI/CD) by implementing, testing, and delivering code in line with the team’s DevOps model. Actively develop skills needed to work effectively in a poly-skilled Agile team, including collaboration, communication, and continuous learning.
• Software Solutioning & Support (15%) Develop an understanding of the customer’s business processes and operational needs, learning how systems are used in real-world contexts. Work closely with Solutions Architects, Senior/Lead Engineers and Data Leads to evaluate requests, help assess level-of-effort and contribute to sprint planning activities. Participate in peer code and design reviews. Assist in troubleshooting and resolving application issues, including access, communications, and feature behavior, with support from the team.

Software Engineer, New Grad

• Own and lead the end-to-end training strategy for internal and outsourced call center operations, including onboarding, upskilling, refresher training, and readiness programs.
• Deliver train-the-trainer modules, and partner with vendor training leaders to ensure consistent delivery of curriculum, instructional standards, and facilitation quality across sites.
• Establish training curricula, frameworks, certification standards, and evaluation methods to ensure agent readiness and long-term performance.
• Collaborate with internal stakeholders to align training content with evolving business priorities, policies, and customer needs.
• Ensure training programs are scalable, repeatable, and measurable across vendors and channels.
• Track and analyze training effectiveness using performance data, quality outcomes, and operational metrics; adjust strategy as needed; and coach trainers to support agent improvement and quality adherence.
• Serve as the senior escalation point for training gaps, readiness risks, or performance trends tied to learning effectiveness.
• Provide strategic leadership and oversight for the quality program, partnering closely with the Associate Director of Training & Quality.
• Collaborate with the Associate Director to define quality standards, evaluation frameworks, and calibration expectations in alignment with organizational goals.
• Use quality insights to inform training priorities, curriculum updates, and targeted interventions.
• Ensure consistency in quality application and scoring across vendor sites.
• Review quality trends, root causes, and improvement plans; guide corrective actions at a strategic level.
• Build strong, influential relationships with vendor partners, serving as a trusted advisor on training and quality excellence.

Director, Training and Quality

• Maintain and analyze sales and customer data (65%)
• Capture and track sales and customer data in regular intervals (daily, weekly, monthly, quarterly, annually) to help report on progress to goals
• Ensure data integrity and file optimization of frequently used data assets
• Prepare accurate files for bulk-uploading records into our CRM
• Manage project work with cross-functional teams using Jira
• Maintain documentation of data discrepancies and special initiatives
• Assist in preparing internal and external reports using tools such as Canva, Excel, PowerPoint, and Tableau
• Be a ‘superuser’ of Salesforce for the RES team by creating reports and dashboards, assisting users, and finding ways to continuously improve our instance
• Help build and improve Tableau dashboards to visualize customer behavior and progress to goals
• Complete frequent ad-hoc data requests and collaborate on larger data projects for internal and external stakeholders
• Identify opportunities for process, automation, technology, and system improvements in our data work
• Support and enable Sales and Customer Success work (35%)
• Prepare accurate email distribution lists with dynamic data fields to protect customer PII
• Clean and analyze contact and account reports to help identify new business opportunities
• Manage CRM lead queues by qualifying RFI submissions and assigning to Sales team
• Generate data-heavy documents for clients as needed and help improve upon existing templates and materials
• Track outreach campaigns to help connect leads and clients with sales and customer success consultants as appropriate