The College Board

Program Manager

• Lead and coordinate defined workstreams under the direction of senior PDPM staff.
• Manage the day-to-day execution of projects, ensuring scope, schedule, and quality goals are met.
• Maintain and update project plans, schedules, risk registers, and key documentation (meeting notes, process maps, action logs, etc.).
• Drive alignment among stakeholders by facilitating stand-ups, coordinating status updates, and following up on deliverables.
• Translate retrospective outcomes into actionable improvement plans that enhance efficiency, collaboration, and deliver quality across initiatives.
• Support execution of digital assessment delivery, readiness initiatives, or digital pilots.
• Support key communication touchpoints, ensuring clear documentation of project status, risks, and dependencies across teams.
• Create clear concise summaries and updates for cross-functional stakeholders.
• Facilitate workstream retrospectives at key project milestones to capture insights, identify opportunities for process improvement, and highlight team achievements to share with the broader organization.
• Collaborate with product and operations teams to document and refine repeatable processes for digital assessment readiness and delivery.
• Support assessment delivery operations, including UAT planning and set-up and key pilot tasks, in partnership with product and technology teams.

Associate Director, Program Manager, Digital Assessments

Financial Planning and Analysis

• Serve as the execution leader responsible for translating strategic vision into tangible system improvements
• Focus on driving end-to-end delivery of technical solutions
• Coordinate complex projects and ensure financial systems operate efficiently
• Partner with various departments including Accounting, Procurement, Strategic Finance
• Lead the investigation and implementation of new functionality
• Build custom dashboards in Workday Financials
• Maintain financial data integrity to help drive business decisions
• Develop enhanced reporting solutions
• Create and maintain staff-friendly resources to ensure system processes are clear and known

Senior Workday Financials Analyst

Community Manager

• Own development and refinement of the BigFuture Parent Community web page elevating BigFuture resources
• Produce short, parent-first micro-topic videos, articles, resources and other content to equip parents and caregivers to support their teens throughout future planning
• Produce all aspects of BigFuture Live events for families and caregivers, including developing event plans, sourcing speakers, packaging event content into video cutdowns, and promoting events in partnership with Engagement and Reach
• In partnership with our Engagement and Reach and Product teams, implement efforts to measurably grow the parent community and deepen engagement with content
• Track parent community engagement metrics with the web page, content and live events to inform future strategy
• Implement recruitment, selection and cultivation strategies to ensure a representative group of families from across the country
• Own implementation of strategy, agendas and follow-up for a national parent advisory committee to increase understanding of families’ pain points, needs and wants
• Monitor and implement surveys, focus groups and other efforts to understand the parent audience and synthesize findings, user needs and implications for BigFuture in partnership with Learning and Assessment
• Monitor the college and career planning landscape serving parents and synthesize and share new developments in the BigFuture
• In partnership with the Product team, surface recommendations and insights from the parent community to inform product roadmap and future solutions
• Implement BigFuture partnerships with parent-focused organizations to generate and promote content to build awareness and grow reach
• Identify and implement new strategies to reach and engage parents where they are to boost awareness of BigFuture with the audience
• Develop flyers, slide presentations, infographics and other assets to inform and inspire parents and caregivers about the value of BigFuture
• Partner with Engagement and Reach to implement strategies to increase parent traffic and enrollment via channels including email, paid media and organic social

Director, Parent Community Implementation

Director

• Lead and Evolve the Operations Knowledge Platform Ecosystem (40%)
• Serve as the connection point between Operations, Technology, and Content teams to ensure operational knowledge systems are aligned to customer journeys.
• Lead collaborative discovery and design sessions to identify user needs, define system requirements, including taxonomy, metadata, permissions, and integration needs.
• Analyze and document current workflows to identify opportunities for automation, optimization, and scalability.
• Translate business and user needs into technical requirements, process maps, and implementation plans.
• Oversee testing (UAT), deployment, and post-launch support for new Ops Knowledge system features, ensuring smooth adoption and stability.
• Enable Digital Integration and Operational Alignment (35%)
• Partner with Technology and Operations teams to connect knowledge system(s) with operational platforms.
• Lead platform communication and change management for new releases, enhancements, and system updates.
• Build and sustain feedback loops with users and stakeholders to inform iterative improvements and prioritize enhancements.
• Collaborate with the Knowledge Manager and Knowledge Authors to ensure content structure, taxonomy, and governance align with system capabilities.
• Align operational taxonomy with enterprise taxonomy to ensure clean integration with ProductBoard, Backstage, GitHub and the corporate Confluence instance, as well as with CMS solutions.
• Drive Governance, Analytics, and Continuous Improvement (25%)
• Manage the knowledge systems backlog, including enhancement intake, prioritization, and sprint planning.
• Monitor and report on key performance indicators such as uptime, adoption, and search effectiveness to drive ongoing optimization.
• Lead governance forums to align stakeholders on standards, improvements, and long-term system direction.
• Ensure system configuration, taxonomy, and metadata remain consistent across any connected platforms.
• Champion continuous improvement through data-driven decisions, system enhancements, and user-centered innovation.

Director, Knowledge Systems Enablement

Operations

• Create and lead a centralized portfolio management and planning capability within Operations.
• Develop and maintain a single, integrated view of all operational initiatives.
• Ensure alignment, prioritization, and sequencing across teams and release cycles.
• Provide a single point of engagement and a unified “One Ops” view for roadmap integration.
• Establish clear pathways for automation and technology solution requests through a single, visible intake point.
• Drive the operational rhythm of the business by coordinating planning activities and creating transparency into priorities.

Director, Operations Portfolio and Planning

Technical Product Manager

• Define and Prioritize Technical Roadmap and Product Direction (30%)
• Establish and maintain a clear roadmap for your technical component so that the digital assessment platform continuously improves in reliability, scalability, and performance.
• Identify opportunities to modernize architecture, automate workflows, and introduce new modular platform capabilities that improve efficiency, scalability, extensibility, and flexibility in support of future innovation.
• Use monitoring, analytics, and feedback to refine priorities and guide evidence-based roadmap decisions.
• Lead experimentation and technical learning cycles so that innovative ideas are validated early and inform long-term platform direction.
• Align cross-functional teams and stakeholders around the roadmap so that priorities are executed cohesively and with maximum impact.
• Drive Iterative Product Development (50%)
• Translate architecture goals and product strategy into a clear, iterative set of experiments and a delivery plan that delivers measurable improvements in stability, extensibility, and efficiency.
• Continuously update and refine the delivery plan as new learnings emerge to keep engineering teams focused on the highest-value work that advances platform goals.
• Lead technical pilots and develop proofs-of-concept to test emerging technologies, integrations, and infrastructure improvements — accelerating learning and reducing risk before scaling.
• Define clear hypotheses and measurable success criteria so that requirements are clear, testable, and aligned with both architectural and business needs.
• Collaborate daily with engineers, product teams, and internal stakeholders to clarify requirements, resolve dependencies, and ensure secure, high-quality delivery.
• Communicate Value and Progress (20%)
• Provide clear, outcome-focused updates that communicate measurable impact and insights, and demonstrate how technical delivery enables and advances College Board’s strategic goals.
• Translate technical progress and requirements into business impact by clearly connecting platform investments to the value they create for users through secure, scalable, and reliable digital assessments.
• Share documentation, release notes, and updates so that internal teams understand and can leverage new capabilities.
• Lead demos and platform updates that inspire trust in the platform’s evolution and showcase measurable improvements in reliability, scalability, and innovation.

Senior Technical Product Manager, Digital Assessment Platform

• Establish clear structures and governance for highly visible, cross-functional initiatives to enable decision-making and accountability.
• Translate strategic objectives into actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities.
• Build and maintain integrated roadmaps that connect product development roadmaps with operational readiness, delivery and support roadmaps, including system and process requirements.
• Drive alignment across workstreams, surfacing dependencies and facilitating resolution of competing priorities.
• Anticipate and mitigate risks through proactive issue management and structured escalation.
• Establish and lead effective operating rhythms, including initiative reviews, stakeholder updates, and retrospectives.
• Ensure resources and capacity are aligned with initiative priorities, partnering with functional leaders to balance workloads.
• Define and manage reporting mechanisms that provide visibility into progress, risks, and impact for senior leadership and represent voice of Operations as part of product/platform discussions.
• Enable change and adoption by driving clarity, communication, and consistency across teams during periods of transition.
• Work closely with product development teams to understand and support work related to platforms and processes.
• Continuously improve delivery practices by embedding feedback loops, measuring outcomes, and refining processes over time.

Senior Director, Digital Operations

Data Engineer

• Design, build, and own batch and streaming ETL (e.g., Kinesis/Kafka → Spark/Glue → Step Functions/Airflow) for training, evaluation, and inference use cases
• Stand up and maintain offline/online feature stores and embedding pipelines (e.g., S3/Parquet/Iceberg + vector index) with reproducible backfills
• Implement data contracts & validation (e.g., Great Expectations/Deequ), schema evolution, and metadata/lineage capture (e.g., OpenLineage / DataHub /Amundsen)
• Optimize lakehouse/warehouse layouts and partitioning (e.g., Redshift/Athena/Iceberg) for scalable ML and analytics
• Productionize training and evaluation datasets with versioning (e.g., DVC/LakeFS) and experiment tracking (e.g., MLflow)
• Build RAG foundations: document ingestion, chunking, embeddings, retrieval indexing, and quality evaluation (precision@k, faithfulness, latency, and cost)
• Collaborate with DS to ship models to serving (e.g., SageMaker/EKS/ECS), automate feature backfills, and capture inference data for continuous improvement
• Define SLOs and instrument observability across data and model services (freshness, drift/skew, lineage, cost, and performance)
• Embed security & privacy by design (PII minimization/redaction, secrets management, access controls), aligning with College Board standards and FERPA
• Build CI/CD for data and models with automated testing, quality gates, and safe rollouts (shadow/canary)
• Maintain docs-as-code for pipelines, contracts, and runbooks; create internal guides and tech talks
• Mentor peers through design reviews, pair/mob sessions, and post-incident learning.

AI/ML Data Engineer

Technical Recruiter

• Lead Recruitment for Active Requisitions (90%)
• Manage full cycle recruiting for multiple, complex searches, creating innovative sourcing strategies and engagement to bring the best talent to each role
• Develop and execute comprehensive sourcing plans, analyzing requirements to create profile and leveraging multiple tactics to build talented, diverse pools
• Collaborate closely with hiring managers throughout the recruiting process to ensure we meet their hiring needs and goals
• Lead hiring teams in creating effective, evidence-driven, structured interview processes ensuring teams make strong skill-based decisions
• Manage pipeline activity and maintain data integrity, and proactively share data-centric updates with internal stakeholders
• Drive offer process - including extending offers, negotiations, closing candidates, and generating offer letters
• Support Strategic Initiatives and Recruiter Effectiveness (10%)
• Lead and assist with various Talent Acquisition related special projects on an ongoing or ad hoc basis
• Stay connected to the competitive landscape, including trends in technical recruiting and compensation

Senior Technical Recruiter

• Lead the strategy, systems, and professional learning infrastructure that power the AP Reading
• Serve as the operational and strategic leader for planning, training, and systems for 18,000+ AP Readers
• Drive AP Reader Training and Course Expert Readiness
• Lead the strategy and execution of training programs that prepare AP Readers and scoring leaders annually
• Develop and produce scoring assets across multiple AP subjects
• Lead modernization of Reading systems and processes through digital tools and AI
• Lead a team responsible for planning and executing the annual Reading for accurate student scoring
• Collaborate with internal teams to ensure reliability, validity, and fairness of scoring processes

Executive Director, Advanced Placement, Curriculum and Assessment, Reading and Scoring

Engineer

• Design, implement, and deploy modern web applications and backend APIs/microservices
• Maintain and support services in high-traffic production environments in the AWS cloud
• Collaborate with Product owners and lead engineers to help architect solutions
• Analyze, design, develop, test and deploy full stack AWS Cloud solutions
• Create technical documentation such as flow diagrams, design specs etc
• Deliver new software features by developing infrastructure-as-code (CDK) and scripting of automated CI/CD pipelines
• Implement observability solutions to log, monitor, and analyze system health
• Identify opportunities for improving application functionality and performance
• Collaborate with the team to deliver code that uses best practices and design patterns

Engineer IV

Engineering Manager

• Lead the team responsible for designing and delivering the workforce platforms, integrations, and AI-powered solutions that shape the daily experience of College Board staff.
• Bring strong cloud engineering expertise and AI fluency to translate complex needs into clear technical plans, guide architecture and delivery for event-driven cloud services and intelligent automations, and ensure our tools are secure, reliable, and easy to use.
• Mentor engineers, influence cross-team decisions, and build strong partnerships across the organization, helping us work smarter, innovate faster, and deliver high-impact solutions that support our mission and drive meaningful operational improvement.
• Manage workforce technology-based tools that enhance every stage of the employee life cycle such as ChatGPT/Open AI, Atlassian Suite, Slack, Zoom, G-Suite, o365, Github , etc.
• Drive alignment across teams, resolve dependencies, and ensure the backlog remains visible and well-understood.
• Craft a compelling vision and strategic plan grounded in data to ensure we deliver an engaging, inclusive experience for all staff.

• Develop Strategy and Partnership Approaches (50%)
• Apply understanding of the educational landscape in your markets to develop and execute strategic plans in consultation with regional leadership and cross-divisional partners
• Maintain account planning processes and conduct regular business reviews with assigned accounts
• Identify market-specific opportunities and challenges and provide personalized, data-informed recommendations to sustain and grow partnerships
• Analyze market trends and develop strategic recommendations aligned to international goals
• Develop and manage a secure sales pipeline aligned to the needs of schools and school networks
• Collaborate with international colleagues to support program growth, training, and implementation
• Plan and deliver workshops and professional development for K–12 and higher education audiences
• Develop and implement strategies to increase AP and SAT recognition among universities, in partnership with higher education staff
• Manage External and Internal Relationships (30%)
• Build and maintain strong relationships with decision-makers across organizations, universities, and ministries of education to support program adoption
• Partner closely with colleagues across regions and SDP to share insights, coordinate strategy, and strengthen collective work
• Provide coaching and support to junior staff, as appropriate, based on your portfolio
• Execute Internal Processes & Manage Regional Projects (20%)
• Use Salesforce CRM to manage accounts, monitor progress toward goals, and support proactive task and opportunity management
• Lead or manage divisional or regional projects assigned by leadership

Director, International Market Management – Sub-Saharan Africa, Europe, UK

Learning and Development

• Develop and Deliver Training, Templates, and Artifacts (40%)
• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments.
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.
• Learning Strategy and Standards (30%)
• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
• Anticipates future learning needs by staying current with design trends and research.
• Balances prioritization and delivery of new strategies and approaches with current business needs.
• Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences.
• Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
• Ensure final artifacts are compatible with organization’s LMS and broader knowledge management infrastructure.
• Continuous Improvement and Evolve Content (30%)
• Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement.
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions.
• Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.

Director, Operations Instructional Design

• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.
• Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.
• Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.
• Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.
• Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.
• Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.
• Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.
• Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.
• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.
• Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.
• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.