The Cigna Group

Sales

• Meet and exceed territory sales targets and business objectives consistent with company guidelines by partnering with physicians, nurses, administrators and medical staff as a fertility industry expert through a hybrid of in-person and virtual selling opportunities in both existing and developing accounts.
• Create and execute targeted strategic account plans to achieve goals and set objectives for continued growth.
• Maintain a high level of pharmacy, pharma, industry, network, managed care, and customer knowledge to accomplish territory objectives including strengthening relationships and expanding and building new areas in which you can grow market share.
• Understanding of a multi-product reproductive health product portfolio and the Freedom Fertility Pharmacy Value Proposition.
• Demonstrate strong critical analysis and planning skills in reviewing data, understanding trends, preparing plans through our CRM tools.
• Expectation that sales advisor will efficiently manage the territory T&E budget.
• Develop and maintain strong working relationships with the Fertility community including manufacturing partners and other 3rd party networks and companies as needed.
• Become a team leader with Freedom peers and teammates and those in the broader Evernorth/Accredo/Cigna organization, such as Product Line/Marketing, Pharmacy Operations, Physician Engagement, Strategy/Business Development, Training and Payor Teams to offer feedback from our customers to continually improve the Freedom Fertility Experience for our providers and patients.
• Seek out opportunities to share best practices and insights to help achievement of their individual territory goals.
• Actively demonstrate the highest level of professionalism, ethical behavior and integrity in all aspects of your role.

Senior Sales Advisor

Implementation Specialist

• Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team
• The role is client facing
• Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction
• Communicate status and risk to appropriate client and Express Scripts leadership
• Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation
• Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects
• Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture
• Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners

Implementation Manager

Call Center Representative

• Define and own the architectural vision for voice self-service AI enablement and contact center integration, aligned with technology and product strategy
• Serve as the primary architecture counterpart to the Director of Software Engineering – Voice Self-Service
• Lead architectural decision-making for Voice AI, IVR modernization and underlying data and API needs
• Contribute to architecture for Amazon Connect, Workforce Management, and supporting application ecosystems
• Establish and evolve reference architectures, standards, and patterns for voice platforms, APIs, integrations, data flows, and documentation
• Architect cloud-native, highly available voice platforms leveraging multiple voice AI products, Amazon Connect and associated AWS and other Cloud services
• Design scalable and secure integrations between voice platforms, data stores, WFM systems, enterprise APIs, data platforms, and downstream business systems
• Ensure architectural consistency across custom application development, third-party platforms, and vendor-delivered solutions
• Partner closely with engineering leaders to translate architectural intent into executable designs
• Establish lightweight but effective architecture governance, including design reviews, technology standards, and exception management
• Ensure solutions meet enterprise requirements for security, compliance, resiliency, observability, and performance

Senior Manager – AI Enablement, Servicing & Contact Center Architecture

Account Executive

• Manage a disciplined account engagement process which is comprised of goals, strategies to achieve goals, and tactics to support execution of strategies
• Develop deep customer and consultant/broker relationships to facilitate intimate knowledge of our customers' objectives
• Assume role of trusted strategic consultative partner of our customers
• Articulate a consistent delivery of Cigna Healthcare's value proposition as well as own responsibility to tell the Cigna Healthcare story with minimal reliance upon subject matter experts
• Demonstrate data-driven solutions-based orientation to drive results for our customers and for Cigna Healthcare
• Execute successful end-to-end sales process if customer’s business is placed out to bid
• Exude self-motivated ownership of metric-driven results, continually acting with a sense of urgency to ensure that results are attained, if not exceeded
• Exemplify internal and external leadership
• Embrace culture of learning and continuous improvement
• Champion perpetual change within Cigna Healthcare to ensure that we anticipate market trends and offer industry-leading products and services

National Account Executive – Mountain States/West

Director

• Lead and develop two high-performing teams: National Ancillary and Out of Network Analytics and Reporting
• Drive unit cost affordability planning and monitor medical cost trends and risks
• Identify and evaluate national ancillary contracting opportunities partnering closely with the Contracting team
• Redefine our affordability goals and initiatives and develop an ongoing processes to help achieve those goals and track forecasts to actuals
• Motivate and challenge staff to reach their highest potential
• Ensure alignment of team goals with broader organizational objectives.
• Lead hiring and onboarding efforts for critical roles, ensuring analytical and technical excellence.

Senior Director, National Ancillary, Out of Network Protection Analytics, Reporting

• Drive new business growth by identifying, pursuing, and converting opportunities within assigned hospital and health system territories.
• Achieve defined sales objectives through disciplined prospecting, strategic account planning, and consistent customer engagement.
• Execute outbound outreach strategies to meet daily and weekly reach and frequency goals while maintaining high-quality interactions.
• Develop and manage account plans that align customer needs with CuraScript SD solutions and long-term growth potential.
• Maintain accurate and timely documentation of sales activity, pipeline, and reporting requirements using approved systems.
• Collaborate with cross-functional partners to support opportunity development and solution alignment.
• Demonstrate a creative and entrepreneurial approach to territory management while operating within budget and policy guidelines.
• Prepare routine reports and respond to special reporting requests to support business visibility.
• Represent CuraScript SD at industry events, customer meetings, and internal forums in and out of territory.

New Business Sales Associate

Attorney

• Support the responsible, compliant, and scalable use of artificial intelligence (AI) across the enterprise
• Operationalize AI governance by translating emerging legal and regulatory requirements into practical oversight, controls, and implementation guidance
• Act as a primary liaison across the Office of Privacy and Innovation Governance and with key partners, including Privacy and Innovation, Enterprise Model Governance, the AI Center of Enablement, Compliance AI Stewards, and business teams deploying AI solutions
• Act as a project manager for AI compliance initiatives, including defining scope, timelines, deliverables, stakeholder engagement, and execution of compliance milestones
• Track emerging laws, regulations, and regulatory guidance related to AI, machine learning, and generative AI
• Develop, manage, and maintain a centralized database of AI‑related legal and regulatory requirements, compliance obligations, and implementation status
• Engage legal counsel to support interpretation of AI‑related laws and regulations, documenting guidance and outcomes
• Monitor regulatory trends and assess their potential impact on enterprise AI strategy, governance, and operations

Legal Compliance Advisor – Artificial Intelligence Governance

Analyst

• Manage day-to-day purchasing activities by reviewing historical demand and analyzing inventory levels
• Work with pharmacy operations to establish product/service requirements
• Order pharmaceuticals for the pharmacy based off medication inventory requirements
• Maintain and verify medication inventory controls are at a level to meet customer demands
• Assist the call center management with customer issues and communications when medication are out of stock
• Work with internal customers to understand trends; identify opportunities to optimize inventory & service levels; ensure medication out of stocks are minimized; assist in root cause analysis and corrective action
• Communicate with all levels of management and both internal and external customer base and possess solid follow through skills, attention to detail and ability to handle multiple tasks and meet daily deadlines
• Special projects as needed

Procure-to-Pay Lead Analyst

Business Development Rep

• Work collaboratively with Pharmacy Leadership team to define a sustainable business growth strategy, cultivate “C-Suite” level relationships with key industry collaborators and drive continued growth in the pharmacy business.
• Lead and define the strategic fit, structure, economic analysis and efforts for solutions on behalf of Pharmacy.
• Gather and utilize market level data to better understand the competitive environment; identify attractive growth opportunities and target markets for Pharmacy division.
• With the requisite relationships and industry knowledge base, proactively provide recommendations about future growth prospects and maintain an active pipeline of actionable opportunities.
• Work collaboratively with product, sales, finance, marketing and operational teams as well as the broader Evernorth organization to identify, create and develop growth focused initiatives, which will contribute to the strategic and financial objectives for the pharmacy division.
• Communicate complex material succinctly and effectively to multiple audiences.

Senior Business Development Advisor, Pharmacy and Care Delivery

Affiliate Manager

• Overseeing performance, financial management, and strategic partnerships across Global Service Partner sites
• Partnering closely with internal stakeholders and external vendors to drive operational excellence
• Ensure contract and financial discipline, and identify opportunities to optimize and expand outsourced services
• Lead sourcing initiatives to evaluate onshore and offshore vendors, launch new GSP sites, and ensure performance standards are met across existing operations
• Provide ongoing oversight and consultation to Claims GSP sites to improve quality, efficiency, and service outcomes
• Partner with cross‑functional teams to align vendor operations with business priorities
• Identify and evaluate opportunities to outsource new or evolving business processes
• Build and maintain strong, collaborative relationships with GSP partners to drive performance and strategic alignment
• Manage annual operating budgets of $45M–$50M, maintaining results within a ±2% monthly variance
• Review, reconcile, and approve monthly vendor invoices
• Interpret contract terms, support renewals, and ensure vendor compliance with contractual and operational requirements
• Lead transition planning and execution for work migrated to GSP partners
• Develop and implement action plans to improve performance and support continuous improvement initiatives
• Remove operational barriers and ensure teams have the resources needed to deliver quality and efficiency
• Support innovation and process transformation across GSP operations
• International travel required (approximately 5%)

Senior Advisor – Global Service Partner

Operations

• Identify and act on opportunities to automate work, improve processes, and reduce costs
• Lead small, time‑limited projects or support key components of larger initiatives
• Partner with business consultants, SMEs, and IT teams to define system requirements and develop solutions
• Resolve non‑routine and escalated issues
• Improve operational efficiency, service quality, and long‑term sustainability across Claim functions
• Review and approve technology designs, testing plans, and acceptance criteria
• Partner with operations leaders and change management teams to support successful implementation
• Provide clear status updates and reporting to leaders and stakeholders
• Develop post‑implementation monitoring to measure results and impact
• Use sound judgment and creativity to plan and deliver improvements
• Maintain strong working relationships with business SMEs and IT partners
• Ensure project plans are documented, approved, and executed on time and within scope
• Coordinate and facilitate working sessions to ensure proper SME involvement
• Serve as a Business Project Lead Analyst on the Claim System Health & Improvement team

Lead Analyst, Business Project – Claims Operations

Network Operations

• Help shape smarter, more effective provider networks that expand access, ensure compliance, and support the long-term success of our markets
• Serve as the subject matter expert for alternative access products in assigned markets
• Evaluate network design options and provide clear, data-driven recommendations
• Lead end-to-end coordination of network builds, reconfigurations, and expansions
• Ensure delivery system criteria are interpreted and applied consistently
• Partner with Compliance to support regulatory submissions and filings
• Monitor network adequacy, quality, and performance through ongoing analysis
• Manage implementation milestones and timelines
• Support post-implementation activities including LocalPlus TrueUps and market sign-offs
• Collaborate with regional and national partners to resolve complex issues
• Contribute to training, documentation, and continuous improvement efforts

Network Operations Advisor

Account Manager

• Manage a portfolio of Chain, PSAO, and independent pharmacy providers with complex escalated issues
• Provide education to these providers and deliver performance data and metrics
• Support execution of operational activities with Retail Network in accordance with ESI’s work plan and ensure compliance with requirements for Express Scripts clients and any regulatory agencies
• Champion cross-functional issue escalations/resolution; communicate progress and key milestones to appropriate internal partners in a timely manner
• Serves as subject matter expert for team on analytics and technical support
• Execution of assigned strategic work plan initiatives including but not limited to network development, implementing initiatives benefiting Express Scripts clientele and promoting Corporate and Departmental objectives
• Assists with development of strategic plans for assigned providers, providing consultative input to further foster strong provider relationships.

Provider Relations Advisor, Retail Account Management

Auditor

• Lead audit and advisory projects focused on financial risks aligned with enterprise priorities.
• Deliver actionable insights on risk and control effectiveness to senior stakeholders.
• Develop risk-based audit programs and monitor remediation of identified issues to closure.
• Build strong relationships with business leaders to drive process improvements and compliance.
• Support the Audit Manager in project administration items, audit objectives, and developing project timelines.
• Report findings to management and assess needed corrective actions and process improvements.
• Assist team members with issues requiring financial or technical expertise.
• Demonstrate strong risk assessment, audit execution, and written/verbal reporting skills.

Senior Financial Internal Auditor

• Build and sustain strong, consultative relationships with senior decision-makers and key influencers across assigned accounts.
• Act as a strategic advisor by deeply understanding each client’s business, industry dynamics, and long-term objectives.
• Lead renewal and growth strategies by presenting data-driven insights, negotiating rate actions, and identifying opportunities to expand solutions and services.
• Drive portfolio performance by delivering growth, retention, and earnings outcomes across a book of large employer clients.
• Apply financial and underwriting knowledge to help clients manage costs while maximizing the value of offered solutions.
• Collaborate closely with underwriting, client management, and internal partners to deliver aligned, seamless client solutions.
• Proactively address client needs by overseeing service delivery, resolving issues efficiently, and ensuring a consistent, high-quality experience.
• Leverage market and industry trends to help clients stay competitive and informed, positioning solutions that meet evolving needs.