Senior Provider Relations Analyst, Americas

The Cigna Group

Provider Relations Senior Analyst managing relationships with health care providers across Latin America and the Caribbean for Cigna International Health. Driving engagement initiatives and ensuring operational efficiency.

Posted 6/19/2026full-timeRemote • Alabama, Alaska, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Missouri, New York, Ohio, Pennsylvania, Texas, Utah, Vermont, Washington • 🇺🇸 United StatesSenior💰 $58,100 - $96,900 per yearWebsite

About the role

Key responsibilities & impact

Manage the relationship with Health Care Providers of the Latin American & Caribbean network
Secure a smooth onboarding and day-to-day operational maintenance of provider relationships
Conduct all aspects of health care professional education for existing and newly contracted health care professionals
Manage the ongoing relationship and handling day-to-day operations directly with health care providers
Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs
Strive for continuous service improvement via analyzes of root causes
Active communication and prompt follow-up combined with regular meetings with dedicated health care providers
Manage continuous improvement and maintenance of provider communications channels

Requirements

What you’ll need

4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management
2+ years of Cigna experience (or relevant experience in other functions/companies)
Proficiency in Spanish and English required; additional language is a plus (preferred languages: Portuguese, French, and Dutch)
Strong analytical and problem-solving skills
Excellent organization, planning, and prioritization skills
Experience in complaint management - with a proven track record in improving customer service standards
Experience interpreting data and drafting reports
Strong practical knowledge of MS Office applications, including Excel
Experience with Salesforce is a plus.

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays
leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisoperations managementcomplaint managementreport draftingKPI monitoringservice improvementbilingual communication

Soft Skills

analytical skillsproblem-solving skillsorganizational skillsplanning skillsprioritization skillscommunication skills