Pharmacy Implementation Manager – Client Account Support Advisor

The Cigna Group

Manage pharmacy client services operations for Cigna's Pharmacy clients while delivering implementation strategies and supporting client relationships. Collaborate with sales and operational teams to ensure client satisfaction and effective claims processing.

Posted 6/20/2026full-timeArizona, Colorado, Connecticut, Montana, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

About the role

Key responsibilities & impact

Assist in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients
Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals
Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services
Partner with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy
Ensure client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations
Create solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements
Clarify client intent regarding benefit plan design, account structure, reporting and communications
Gather, translate, and input client requirements into Cigna operating systems
Serve as Subject Matter Expert for (RFP) Response for Proposals
Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets
Adhere to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity

Requirements

What you’ll need

High School Diploma, required
Bachelor’s degree preferred
4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required
4+ years of experience with various Pharmacy PBM systems and vendors, required
2+ years of experience working with clients and brokers developing effective relationships, preferred
2+ years of Experience with ESD, ePro, Vista, a plus
Strong presentation skills to internal and external clients and executive leadership, preferred
Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required
Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred
Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required
Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required
Ability to travel up to 10% of the time required.

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pharmacy Benefit Management (PBM)Healthcare implementationClient installationClaims processing strategyProject managementClient requirements gatheringImplementation metricsRFP (Response for Proposals)ESDePro

Soft Skills

Presentation skillsOrganizational skillsClient relationship managementCommunication skillsInterpersonal skillsNegotiation skillsInitiativeAbility to manage multiple prioritiesAbility to execute tasks with strict timelinesAbility to work in a fast-paced environment

Certifications

High School DiplomaBachelor’s degree