The Cigna Group

Customer Support

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications.
• Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information.

Customer Service Pharmacy Technician Representative

Financial Planning and Analysis

• Lead and coordinate accounting-related projects, ensuring alignment with business objectives and timely delivery.
• Drive business readiness by managing process impact assessments, communications, and stakeholder engagement for accounting teams.
• Integrate accounting processes, controls, and system reporting requirements into business initiatives to maintain compliance and operational excellence.
• Serve as a key liaison between Accounting, Finance, and business partners, providing clear communication on project status, risks, and dependencies.
• Maintain project artifacts such as plans and status reports to support governance and transparency.
• Identify opportunities to streamline accounting processes and support adoption of best practices.

Business Project Advisor – Accounting & Finance Initiatives

Account Manager

• Develop and maintain strategic relationships with assigned pharmacy accounts to maximize 340B program success.
• Serve as a trusted advisor by analyzing program performance and providing actionable insights.
• Lead business reviews and training sessions to ensure clients achieve measurable results.
• Collaborate across teams to resolve data anomalies and implement process improvements.
• Monitor key metrics and proactively identify opportunities for growth and optimization.
• Champion Verity Solutions’ values through positive, solution-oriented interactions with stakeholders.

Administration

• Lead multiple SaaS implementation projects from kickoff through launch, ensuring timely delivery and measurable success.
• Develop strong relationships with customer project leads to understand their 340B program goals and tailor solutions.
• Analyze customer systems and data to configure software accurately and optimize workflows.
• Provide comprehensive training to enable confident use of Verity software and smooth transition to live operations.
• Serve as the primary subject matter expert, escalating technical needs and coordinating internal resources as required.
• Collaborate with Sales, Product Management, and Account Management to align expectations and deliver operational excellence.
• Facilitate proactive communication with customers, TPAs, and internal stakeholders to keep projects on track.
• Document processes and contribute to continuous improvement initiatives for implementation workflows.

Implementation Administrator

Operations

• The DSO provides strategic leadership and operational oversight across multiple disciplines within Sales Operations.
• This role ensures alignment between sales strategy and execution, driving efficiency, productivity, and revenue growth.
• Develop processes, implement systems, and manage performance metrics to optimize sales effectiveness.
• Partner with cross-functional teams to integrate sales strategies with enterprise objectives and lead initiatives that enhance operational excellence across all distribution channels.
• Establish KPIs and forecasting models to support revenue and productivity targets.
• Serve as a liaison between sales and enterprise functions to drive alignment.

Director, Sales Operations

Risk

• Lead audit interactions and provide clear, timely responses to external auditors.
• Ensure accuracy and completeness of data for audit requirements.
• Drive quality assurance across identity access reviews and provisioning controls.
• Identify control gaps and implement effective remediation strategies.
• Plan and execute identity access review testing to maintain compliance.
• Present control evidence confidently to internal and external stakeholders.
• Collaborate across IAM teams to analyze and articulate user access data.
• Partner with application and tool implementation teams to optimize processes.

Senior Identity Governance Audit Advisor

Product Manager

• Develop and own the product vision and multi-year roadmap for Enterprise Operations including Contact Center, ensuring alignment with enterprise goals and customer experience strategy
• Lead the delivery of omnichannel service capabilities including voice, chat, messaging, and self-service tools, with a focus on usability, scalability, and performance
• Drive the adoption of AI and automation technologies (e.g., virtual assistants, intelligent routing, speech analytics) to improve service efficiency and personalization
• Collaborate with engineering, architecture, and infrastructure teams to ensure technical feasibility, security, and compliance across all product initiatives
• Partner with operations, customer service, and business stakeholders to gather requirements, prioritize features, and ensure product-market fit
• Oversee platform modernization efforts, including cloud migration, vendor selection, and integration of CRM and workforce management systems
• Define and monitor key performance indicators (KPIs) such as CSAT, NPS, first contact resolution (FCR), average handle time (AHT), and platform uptime
• Lead cross-functional product teams, providing mentorship, performance management, and career development for product managers and analysts
• Establish governance processes for intake, prioritization, and change management across the contact center product portfolio
• Champion customer-centric design and ensure that agent and customer experiences are intuitive, efficient, and consistent across channels
• Communicate product strategy, progress, and outcomes to executive leadership and contribute to enterprise-wide digital transformation initiatives
• Manage vendor relationships and contracts related to contact center platforms and tools, ensuring alignment with product goals and service-level expectations.

Product Manager, Managing Director

Procurement

• Lead and inspire cross-functional teams to deliver process improvements
• Serve as a trusted subject matter expert in drug sourcing
• Analyze risk events and coordinate proactive solutions
• Build strong relationships with suppliers
• Communicate changes in contracts, product strategy, and formulary updates
• Deliver actionable insights through data analysis
• Collaborate with teams to resolve supply disruptions

Senior Procurement Advisor

Sales

• Build strong relationships with healthcare providers.
• Expand referral opportunities.
• Support patients transitioning into specialty pharmacy services.
• Drive sales effectiveness within the assigned territory.
• Maintain a consistent call cycle to ensure proactive follow-up and effective account management.
• Collaborate with Operations and internal teams.
• Manage regional budget responsibilities.
• Participate in sales meetings, training sessions, conventions, and in-services as scheduled by Sales Leadership.

Director, Sales – Infusion IVIG

Vice President

• Serve as the organization’s expert on specialty pharmacy, accreditation standards, and compliance best practices.
• Strengthen internal and client-facing teams through education on workflows including benefits verification, prior authorization, patient counseling, and clinical support.
• Drive financial performance by optimizing revenue cycle processes, reducing leakage, and improving reimbursement outcomes.
• Provide strategic guidance on 340B capture models, payer engagement, and manufacturer collaboration.
• Support development of innovative service offerings and go-to-market strategies in partnership with product and commercial teams.
• Participate in client presentations and solution design efforts, ensuring offerings align with clinical, operational, and financial goals.

Vice President, Specialty Pharmacy Services

• Help patients access financial resources by coordinating programs
• Support reimbursement activities and resolve billing-related issues
• Ensure accurate claims processing and compliant documentation
• Identify billing trends and address issues for timely reimbursement
• Review unpaid claims and take necessary steps for resolution
• Maintain confidentiality of patient financial information

Financial Assistance Specialist

IT Support

• Set up and maintain revenue‑cycle files in the patient management system.
• Load, validate, and update payer configurations.
• Code and maintain inventory records.
• Collaborate with internal teams to resolve discrepancies.
• Assist with special projects and system updates.

Business Unit Specialist

• Drive strategic sales growth by expanding market presence within hospitals and health systems and deepening relationships to maximize long-term value.
• Identify, qualify, and pursue high-potential opportunities, optimizing referral pathways and payor mix across assigned territories.
• Achieve quarterly and annual growth goals through focused sales planning, effective pipeline management, and disciplined execution.
• Maintain strong account management practices, including consistent follow-ups, documented call cycles, and detailed CRM updates.
• Collaborate closely with Operations, Customer Success, and cross-functional teams to ensure aligned communication and exceptional client experience.
• Provide insights on market developments, competitor activity, and customer needs, shaping strategic initiatives and continuous improvement.
• Represent the organization at conferences, trainings, and industry events, serving as a knowledgeable advocate for our specialty pharmacy solutions.
• Plan and manage territory budgets responsibly while completing timely reporting.

Vice President, Sales – Specialty Pharmacy & Infusion Services

Manager

• Build, maintain, and enhance relationships with payors before, during, and after contract execution
• Lead negotiations for new and renewal contracts to secure competitive reimbursement and strategic value
• Ensure all agreements comply with regulatory requirements, accreditation standards, and organizational policies
• Collaborate with operations, billing, clinical, and marketing teams to align payor strategies with broader business goals
• Provide leadership and support to direct reports, fostering a culture of accountability and growth
• Oversee credentialing and provider enrollment processes to ensure accuracy and timeliness
• Support organizational initiatives by participating in cross-functional projects and other responsibilities assigned by leadership

Manager, Payor Relations

Customer Success Manager

• Lead strategic client partnerships to improve revenue, profitability, and patient-centered outcomes across infusion and specialty therapy programs
• Develop and execute partnership strategies aligned with long-term organizational goals and health system objectives
• Serve as a trusted advisor to executive leadership on partnership structures, value optimization, and strategic decision-making
• Strengthen operational performance through collaboration with Finance, Admissions, Pharmacy, and Revenue Cycle teams
• Guide joint go-to-market strategies and oversee successful execution across partner organizations
• Establish and monitor KPIs, dashboards, and quarterly review processes to measure impact, ROI, and partnership success
• Build strong relationships with health system leaders to ensure alignment, engagement, and cross-departmental support
• Support development and negotiation of client agreements to maximize value for all parties
• Participate in annual budget planning and ensure financial performance aligns with expectations