Manager, Account Management and Member Experience

The Cigna Group

Manager overseeing Account Managers and client satisfaction for healthcare service company Evernorth. Focused on operational effectiveness and member/client satisfaction in a remote role.

Posted 6/5/2026full-timeRemote • Connecticut, Florida, Montana, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Oversee a team of Account Managers and Sr Account Managers
Identify opportunities to standardize and capture metrics
Ensure satisfaction, profitability, and renewal of client accounts
Review quality control of account activity
Work with Account Directors on developing strategies for up sells and expansion
Present Accredo and EXP operational performance metrics to clients

Requirements

What you’ll need

Bachelor’s degree in related field
10+ years of relevant professional experience working in a matrixed environment with a focus on operations, process improvement, customer service, client facing
Experience leading or managing people preferred, including leading cross-functional work groups or project teams successfully
Proven experience mentoring and coaching others, either cross-functionally or directly
Strong problem-solving and business analysis skills
Strong MS Office, web conferencing and internal communication software experience

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operationsprocess improvementbusiness analysismetrics standardizationquality control

Soft Skills

leadershipmentoringcoachingproblem-solvingcommunication