Middle Market Client Experience Consultant

The Cigna Group

Client Experience Consultant optimizing value for clients with Cigna Healthcare products. Partnering with Account Executives and maintaining in-depth product knowledge to support client needs.

Posted 6/5/2026full-timeRichmond • Maryland, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $66,100 - $110,100 per yearWebsite

About the role

Key responsibilities & impact

Partner with Middle Market Account Executives to drive retention and growth
Support strategic selling approach demonstrating Cigna Healthcare's value
Fully understand client needs and execute actions addressing client issues
Maintain in-depth knowledge of Cigna products/services across all product lines
Leverage Expert Advisors to deliver on client expectations
Ensure clear and timely communication aligning with Cigna's strategy and value proposition

Requirements

What you’ll need

Bachelor’s degree preferred, equivalent experience required
2+ years’ experience in health-related industry required
Product knowledge, sales practices, account management, knowledge of administrative operations
Knowledge of Cigna funding options, benefits structure, and platforms preferred
Ability to manage through systems and influence both external clients/brokers and internal matrix partners
Salesforce & KnowledgeXchange experience preferred
Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required

Benefits

Comp & perks

Health insurance
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsales practicesproduct knowledgeadministrative operationsCigna funding optionsbenefits structure

Soft Skills

communicationclient managementstrategic sellinginfluencing