Tenet Healthcare

Recruitment

• Maintain complete ownership for each executive search assigned to you, while also staying up-to-date on other active assignments within the team.
• Set up and facilitate initial conversation with regional, corporate and/or hospital client to ascertain parameters of the executive search. Arrange site visit and face-to-face meeting with the client and appropriate staff at the facility to further develop a more enhanced view of the open position, layout of the facility, and finalize the position specification.
• Develop position specification outlining the details of the search and send to client for review. Coordinate internal and external postings of the open position.
• Initiate research to identify target organizations and candidates. Initiate identification of qualified candidates based on extensive research. Commence communication via telephone calls, emails, or mass mailings.
• Arrange in depth, personal candidate interviews, allowing managing director to thoroughly assess and evaluate the candidates’ qualifications for the open position.
• Develop and present Confidential Candidate Reports to the clients on key candidates, including the verification of degrees.
• Coordinate and schedule candidate interviews with the client and key staff members, including travel arrangements, ground transfers, etc.
• Work with client and candidate to negotiate employment offer in a timely manner. Conduct critical executive referencing on final candidates and promptly provide written reference report.
• Facilitates the offer letter process by coordinating with client, regional Human Resource Department, and corporate compensation group and creating the offer letter.
• Appropriately “close out” the search by processing the hired candidate through our ATS, sign off other candidates and/or determine suitability for other Tenet openings.
• Ensure a positive working relationship and create a culture of open progressive communication and mutual understanding between the Human Resource Departments in Tenet.
• Partner with Corporate/Market/Group Human Resource Directors/Officers to ensure the successful delivery of consistent executive search services for each market/group, develop talent planning programs, and ensure key business objectives are met through successful collaboration.
• Nurture a culture of shared purpose and goals among the facilities, fostering greatly improved working relationships and ensuring consistent quality of patient care.
• Maintain a highly visible presence, interacting continuously with Regional Human Resources Directors and hospital A-Team members to provide superior Executive Search execution, advice, counsel, and information to ensure Tenet has the best talent available to help the company achieve its corporate goals and objectives.
• Stay current in the healthcare industry and human resources arena by focusing on self-development, attending professional conferences, and maintaining membership in professional organizations when appropriate.
• Display strong business acumen, coupled with a working knowledge of healthcare trends and human resources policies.

Executive Recruiter

Financial Planning and Analysis

• The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient.
• Completes both scheduling functions and registration functions with the patient for an upcoming visit during one call.
• Responsible for timely scheduling and providing callers with important information related to their appointment.
• Up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts.
• Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts.
• Completed all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility.

Financial Clearance

Customer Support

• Responsible for answering incoming calls from providers, health plan and members as they relate to eligibility, benefits, claims, coverage, and authorization of services.
• Problem-solve and explain programs and procedures to callers
• Answer/address claim payment questions with providers
• Answering incoming phone calls via ACD phone system
• Retrieve Voice Mails
• Provide eligibility, benefits, claim, and referral status depending on the queue on which they serve
• Assist in resolving issues for providers as they relate to claims, authorization and eligibility inquiries

Customer Services Representative

Client Services Representative

• Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Interpret breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
• Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis
• Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.

Senior Client Services Representative

• Responsible for answering inbound customer service calls related to patient accounting questions.
• Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution.
• Document all actions during the call in proprietary software.
• Escalation paths are well documented, in the event of necessity.
• 1x1s and huddles with leadership to review performance opportunities, and provide coaching

Customer Care Representative – Call Center Experienced

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Customer Service Representative, Bilingual

Operations

• Develops and maintains Revenue Cycle/Financial Analysis and creates performance presentations to use when reviewing performance with Client.
• Responsible for assessing operational objectives and performance metrics in all areas of revenue cycle and executing upon actions identified during analysis.
• Analyze and assess data and product performance to identify issues and ensure appropriate prioritization and compliance with service level agreements.
• Build reporting solutions and develop/enhance existing scorecards, dashboards and other key reports that are to be utilized by management to monitor performance and communicate performance to the client.
• Develop and maintain standards to measure the effectiveness of all aspects of the revenue cycle, including statistical data for monthly reports (denial reports, late charge reports, etc.).
• Integrate and analyze data from multiple data sources, determine root cause; summarize and prepare monthly materials for discussions with client and finance teams.
• Serve as resource for special projects and priority assignments as needs are identified during the analysis process.
• Prioritize and manage multiple tasks to meet deadlines.