Patient Account Supervisor

Tenet Healthcare

Supervisor managing Patient Account Representatives remotely, overseeing hiring, training, and performance management. Ensuring effective A/R Management and team development in a telecommuter environment.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $51,626 - $77,438 per yearWebsite

About the role

Key responsibilities & impact

The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives, both on-site and telecommuters.
Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management.
Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk.
Identify performance deficiencies and opportunities and implement action plans as appropriate.
Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.
Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.
Interview candidates and make hiring recommendations and decisions.
Complete monthly quality evaluations.
Monitor staff scheduling and adherence to time and attendance protocol.
Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
Promptly identify issues and develop action plans to mitigate or resolve.
Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude.
Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.
Effective communication and interaction with subordinates, management and clients.

Requirements

What you’ll need

High School diploma and/or equivalent education
4-7 years' experience preferred
Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
Supervisory experience or demonstrated leadership.
Very good written and verbal communication skills
Strong interpersonal skills
Strong technical skills, including PC and MS Office Suite knowledge
Proficient in building a strong team to meet performance goals
Effectively manages multiple tasks
Displays sound judgment and reasoning abilities
Creative and innovative thinking
Achieves results with accuracy and precision
Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Proficient in Microsoft Office (Word and Excel)
Advanced writing skills
Ability to provide advanced customer service
Ability to train and coach staff
Ability to multi-task
Strong leadership and organizational skills

Benefits

Comp & perks

Medical, dental, vision, disability, life, and business travel insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A/R ManagementUB-04EOB interpretationCPT codesICD-9 codesPatient Financial Services operationshealthcare A/RMicrosoft Officeperformance management metricsquality evaluations

Soft Skills

leadershipwritten communicationverbal communicationinterpersonal skillsteam buildingmulti-taskingjudgmentcreative thinkingorganizational skillscustomer service

Certifications

High School diploma or equivalent