Customer Service Representative

Tenet Healthcare

RCM Customer Service Representative handling inbound customer inquiries regarding patient accounting. Resolving questions and facilitating follow-up actions in a remote environment.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $24 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons.
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
Other duties as assigned.

Requirements

What you’ll need

High school education or the equivalent
1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem solvingfirst call resolutionprofessionalismescalationtimelinessservice orientation

Certifications

high school diploma or equivalent