TELUS Digital

Account Executive

• Proactively map the Microsoft organization to identify untapped business units
• Develop and execute targeted outreach and pipeline development strategies
• Design and pitch custom solution concepts and prototype projects
• Convert exploratory conversations into scoped pilots and prototype engagements
• Serve as the single-threaded commercial owner of the Microsoft account
• Build and maintain trusted relationships with AI, data science, product, and operations leaders
• Manage long-cycle renewals, expansions, and new statement-of-work negotiations
• Develop deep expertise across TELUS Digital’s Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities
• Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce

Senior Account Executive

Salesforce Developer

• Use Apex to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API.
• Must have experience working in Sales cloud.
• Use Lightning Component, Visualforce, and JavaScript UI frameworks for developing single page applications for desktop and mobile in the Salesforce application.
• Use web services, including SOAP API, REST API, Bulk API, and Metadata API, to integrate Salesforce with systems and create APIs that can be consumed by external applications.
• Use SOQL and SOSL Salesforce database languages to search Salesforce data using field based and text-based search queries.
• Collaborates with other development staff to achieve quality and consistency.
• Participates in architecture, design and code reviews.
• Develops and maintains operational and system level documentation.

Senior Salesforce Developer

Administration

• Overall 4-5 years of work experience in finance and accounting, out of which 2-3 years are in expense management.
• Serve as the primary administrator for our SAP Concur platform, managing user access, workflows, and system configurations.
• Troubleshoot technical issues and provide first-line support to end users.
• Develop and maintain comprehensive reporting dashboards to track spend, compliance metrics, and program performance.
• Build strong relationships with business units, procurement, and finance teams.

SAP Concur Administrator

Financial Planning and Analysis

• Responsible for global accounting including month-end and year-end activities for all international entities
• Book journal entries for legal entities
• Globally reconcile balance sheet accounts
• Bring forth any key issues/concerns from day-to-day accounting
• Support finance department initiatives, such as system implementation(s)

General Finance Analyst II

Consultant

• Support delivery of AI and Data Readiness assessments across governance, operating models, and AI capabilities
• Assist in stakeholder interviews and document key insights
• Analyze current-state data ecosystems, processes, and tools
• Identify gaps between business ambition and current data/AI capabilities
• Actively participate in client engagements, contributing to discussions, analysis, and development of strategic recommendations
• Contribute to shaping clear, compelling narratives that connect AI and data capabilities to tangible business outcomes
• Support the design and development of client workshops, including structuring agendas, creating materials and frameworks, and preparing supporting analysis and content
• Contribute to the development of compelling demonstrations, prototypes, and “art of the possible” scenarios that help clients visualize data and AI solutions
• Capture, synthesize, and translate client discussions into structured outputs, including key insights, recommendations, and next steps
• Conduct research on industry trends, benchmarks, and leading practices

Advisory Consultant

Customer Success Manager

• Guide new customers through a seamless onboarding process, equipping them for successful product adoption, efficient use, and collaborative work.
• Provide ongoing support and education to customers by conducting training workshops, and demoing new product features and releases.
• Create and update user guides, tutorials, and support documentation.
• Monitor customer health metrics and engagement levels to proactively address any issues and ensure customer satisfaction.
• Leverage customer insights to inform customer support approaches and define clear product messaging.
• Partner with team members to design, describe, and manage Fuel iX powered solutions for customers.
• Conduct Quarterly Business Reviews (QBRs) to review customer progress, identify growth opportunities, and address any potential issues.
• Collaborate with cross-functional teams, including AI engineers, data scientists, and product managers, to address customer needs and enhance product offerings.

Project Manager

• Support technical project delivery across the full lifecycle, managing timelines, dependencies, and parallel workstreams.
• Simultaneously track multiple projects, maintaining clear priorities and a rigorous delivery discipline.
• Bridge the gap between technical teams and non-technical business units with structured updates and clear reporting.
• Proactively identify potential bottlenecks; anticipate and raise risks early to ensure project health.
• Prepare comprehensive status reports, including progress tracking and risk logs, using tools like Jira and Confluence.
• Work within Agile or hybrid environments to facilitate seamless handoffs between data, AI, and cloud teams.

Administrative Assistant

• Manage multiple executive schedules, identifying friction points, conflicts, and opportunities to improve time management
• Collaborate across Office Operations, IT, Legal, Finance, Employee Experience, and other enablement functions to execute organizational priorities
• Work independently and collaboratively, and navigate shifting priorities as needed
• Support your executive’s initiatives by tracking progress, coordinating logistics, and corresponding with stakeholders
• Create travel arrangements, itineraries, and monthly expense reports
• Become a trusted member of the team, handling confidential information with care

Executive Administrative Assistant

Product Manager

• Help clients define product vision and user objectives, maintaining strong client relationships
• Work with internal and external team members to define feature lists that align with the client's strategy
• Collaborate with cross-functional teams to iteratively build solutions that are in line with time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Understand and advocate for the end-user’s needs
• Contributes to a strategic product roadmap that prioritizes features according to the client's vision
• Work alongside engineers to understand system architecture and data flows to guide feature development
• Manage and document technical dependencies and API needs for use in feature implementations
• Collaborate with product designers and engineers to create best-in-class user experiences that are feasible and within technical constraints

Technical Product Lead

Payroll

• Analyze client business requirements and convert them into detailed functional and technical specifications for pension payroll implementations
• Configure pension payroll systems (payroll engines, benefit calculations, deduction rules) across different implementation phases
• Perform unit testing and quality assurance on pension payroll configurations to ensure accuracy and compliance
• Conduct end-to-end testing of payroll processes, from data validation to final payroll output
• Collaborate with Project Managers, Client Managers, Technical Architects, Developers, and Infrastructure teams to address project requirements and client needs
• Maintain and validate configuration data, ensuring accuracy, completeness, and compliance with regulatory requirements
• Provide technical support and guidance to junior team members on pension payroll configuration best practices
• Document functional specifications, test cases, and configuration decisions for audit and knowledge management purposes
• Monitor and track tasks in project management tools (ADO) with regular status updates
• Support adherence to project SLAs and defined workflows
• Participate in process improvement initiatives to enhance configuration and testing methodologies
• Assist in driving KPIs related to project success, quality metrics, and timely delivery
• Execute code reviews and validate configurations against requirement artifacts
• Work independently or collaboratively to ensure smooth integration and transition of pension payroll processes

Application Development Analyst – Pension Payroll

QA Engineer

• Use your technical knowledge to implement ideas of process automation.
• Responsible for performing web testing of different phases of client implementation life cycle on an ongoing basis.

TIDS Software Quality Assurance Analyst

Artificial Intelligence

• Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions that enable meaningful digital and operational transformation.
• Build, lead, and scale high-performing, cross-functional squads focused on identifying and delivering opportunities that improve core CX and operational KPIs, drive revenue growth, and reduce cost across client operations.
• Own delivery excellence across engagements by maintaining strong, consistent communication with project and squad leaders, ensuring progress against milestones, high-quality execution, client satisfaction, and long-term account growth.
• Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI, and by evaluating solution trade-offs in service of durable, high-impact client outcomes.
• Apply deep client-services judgment to resolve complex challenges related to scope, design, architecture, delivery approach, and operating models in enterprise environments.
• Deliver clear, tailored communication to engineering teams, product and marketing partners, operational leaders, and executive stakeholders.
• Create, own, and communicate holistic delivery plans that align teams around shared goals, timelines, and success metrics, driving coordinated and convergent execution.
• Oversee the formation, allocation, and scaling of project teams, proactively identifying resourcing needs and growth opportunities as engagements evolve.
• Lead, mentor, and develop globally distributed teams and leaders across multiple disciplines, fostering strong collaboration, accountability, and technical excellence.
• Promote sustainable delivery practices that balance team health with a strong focus on achieving client objectives and measurable business outcomes.

Senior Manager, Digital CX, AI

Engineer

• Code Conversion: Manually and programmatically translate complex Oracle PL/SQL code (including Packages and Triggers) into high-performance PostgreSQL PL/pgSQL.
• ETL Refactoring: Re-engineer complex Data Warehouse ETL logic for optimal performance in a PostgreSQL environment.
• Schema Migration: Translate data types, constraints, and indexes while optimizing for PostgreSQL’s architectural strengths.
• Performance Tuning: Identify and resolve bottlenecks in the migrated code using query plan analysis and advanced indexing.
• Data Integrity: Develop and execute rigorous validation scripts to ensure 100% data consistency between source and target systems.
• Collaboration: Work as part of a high-capability development team, reporting to the Team Lead and coordinating with application developers.
• Documentation: Maintain detailed documentation of architectural changes and mapping logic.

Database Migration Engineer

• Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
• Contribute to the development of innovative solutions and accelerators on the Google CES platform.
• Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
• Encourage a culture of innovation and continuous improvement within the team.
• Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
• Design and implement secure integrations between GECX, Google Cloud AI services and external platforms.
• Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

CX Engineer

Director

• Act as primary escalation point for client executives
• Drive commercial success of a $10M–$15M portfolio
• Ensure best practices throughout the software lifecycle
• Identify project risks and manage recovery efforts
• Conduct performance reviews and deliver feedback