TELUS Digital

Artificial Intelligence

• Support the execution of the Google CES strategic roadmap within TELUS Digital’s Global AI team, driving adoption and measurable business impact.
• Partner with senior leadership to identify new opportunities and build strong relationships with Google and client stakeholders.
• Promote the adoption of Google CES solutions (Dialogflow, Gen AI Agents, Agent Assist, and Conversational Insights) to align with client objectives.
• Oversee delivery of end-to-end solutions, from design through implementation and optimization.
• Track and report on key performance indicators (KPIs), highlighting practice progress and client impact.
• Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
• Contribute to the development of innovative solutions and accelerators on the Google CES platform. Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
• Encourage a culture of innovation and continuous improvement within the team.
• Lead, coach, and develop a team of AI specialists, solution architects, and delivery managers.
• Provide technical and strategic guidance to ensure project success and professional growth.
• Support training and certification programs for Google CES technologies.
• Manage project prioritization and resource planning to maximize team effectiveness.
• Serve as a trusted partner to clients, translating business challenges into effective Google CES solutions.
• Lead workshops, presentations, and solution demos that clearly articulate business value.
• Collaborate with sales, marketing, and delivery teams to align go-to-market strategies and ensure seamless client delivery.

Senior Manager, Conversational AI

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.

Manager

• Partner with Fortune 500 clients to set product vision
• Serve as the lead authority for complex digital transformation programs
• Drive product and program development for enterprise-level digital experiences
• Deliver timely, tailored communication for various audiences
• Create and communicate the holistic project plan and goals
• Drive account growth through strategic stakeholder management
• Apply appropriate project management frameworks flexibly

Senior Manager, Delivery

Systems Engineer

• Lead commercial growth by defining and selling innovative systems engineering and managed services solutions
• Evolve and execute the global strategy for Systems Engineering & Support
• Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation
• Build and evolve a high-performing global practice, mentoring leaders and teams
• Ensure delivery excellence for complex systems engineering and managed services initiatives
• Drive adoption of AI, automation, and emerging technologies across the practice
• Monitor industry trends and client needs to continuously evolve practice offerings and delivery models
• Serve as a trusted advisor to executive clients

Managing Director, Enterprise Systems Engineering

• Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships.
• Evolve and execute the global strategy for Systems Engineering & Support.
• Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation.
• Build and evolve a high-performing global practice, mentoring leaders and teams across geographies.
• Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and end-to-end operations.

Managing Director, Systems Engineering

Business Development Rep

• The primary KPI for this role will be revenue growth (measured in both new logos and growth of existing accounts) alongside client satisfaction scores and team health on managed accounts.
• Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients
• Competently articulate product features to implement technology solutions successfully
• You’ll collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
• Cultivate and extend existing C-level relationships with current clients
• You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
• Advise TELUS Digital’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Principal, Business Development – Financial Services

Product Manager

• Help clients define product vision and user objectives, maintaining strong client relationships
• Work with internal and external team members to define feature lists that align with the client's strategy
• Collaborate with cross-functional teams to iteratively build solutions that are in line with time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Understand and advocate for the end-user’s needs
• Contributes to a strategic product roadmap that prioritizes features according to the client's vision
• Work alongside engineers to understand system architecture and data flows to guide feature development
• Manage and document technical dependencies and API needs for use in feature implementations
• Collaborate with product designers and engineers to create best-in-class user experiences that are feasible and within technical constraints

Product Lead

• The primary KPI for this role will be revenue growth (measured in both new logos and growth of existing accounts) alongside client satisfaction scores and team health on managed accounts
• Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients
• Competently articulate product features to implement technology solutions successfully
• You’ll collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
• Cultivate and extend existing C-level relationships with current clients
• You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
• Advise TELUS Digital’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Principal, Business Development – Healthcare

Program Manager

• Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
• Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
• Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
• Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
• Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
• Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
• Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
• Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
• Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Program Manager, Delivery – CCaaS

Architect

• Collaborate with clients to develop analytics plans
• Aggregate product and marketing insights
• Lead outcomes workshops with clients to convert business goals into trackable outcomes
• Audit and recommend analytics tools
• Present complex data in actionable ways
• Construct user-friendly dashboards

Senior Analytics Architect

• Lead technical architecture and design for Genesys Cloud implementations across high-complexity projects, defining solution components, routing strategies, telephony (Cloud Voice / BYOC), integration patterns, and deployment strategies that align with client business objectives and platform best practices
• Deliver select hands-on implementation and configuration of Genesys Cloud routing applications, API integrations, and bot deployments, while guiding engineers on complex build activities and ensuring architectural alignment
• Provide technical leadership and consulting to delivery teams, guiding solution decisions, troubleshooting complex technical challenges in multiple environments, and ensuring architectural integrity throughout the implementation lifecycle
• Support pre-sales activities by consulting with the sales team on technical feasibility, solution design, and architecture approaches during the proposal and discovery phases for prospective clients
• Drive proof-of-concept (PoC) initiatives to evaluate and validate candidate architectures, emerging Genesys capabilities, integration tools, and third-party products that enhance the practice's solution offerings
• Mentor and develop junior and intermediate team members, sharing deep expertise across the Genesys suite, fostering technical growth, and building internal capability within the Genesys CCaaS practice
• Review and validate technical deliverables, including detailed design specifications, test plans, integration documentation, and deployment procedures to ensure functional completeness, technical accuracy, and adherence to architectural standards
• Assess and remediate application stability and performance issues, applying analytical and troubleshooting skills to diagnose root causes, implement fixes, and optimize Genesys Cloud deployments for operational excellence

Genesys Architect

Software Engineer

• Mentor a team of all levels to help them achieve personal and professional goals
• Develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies
• Lead the design and implementation of software solutions, adhering to best practices and coding standards
• Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications
• Ensure the quality and reliability of the software through effective testing methodologies
• Evaluate emerging technologies and methodologies to identify opportunities for improvement

Manager, Engineering – MKS

• Develop and execute the strategic roadmap for the Conversational AI Agent practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Lead the delivery and development team of Conversational Architects, designers, and developers in building complex, high-quality conversational AI solutions (e.g., Virtual Assistants, Chatbots, Voicebots).
• Identify new business opportunities and cultivate strong relationships with key partners, stakeholders, and within client organizations to expand our footprint.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support, focusing on platform-agnostic best practices.
• Establish and manage key performance indicators (KPIs) for the practice and the delivered solutions, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in conversational AI platforms, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative, platform-agnostic conversational solutions and accelerators, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Conversational AI implementations, ensuring high quality, scalability, and adherence to best practices for Conversational Architects.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of Conversational Architects, AI specialists, conversational designers, solution architects, and delivery managers.

Director, Conversational AI Agents

• Provide technical and engineering leadership to TELUS Digital teammates
• Lead teams, individuals, and projects to successfully execute and deliver high-quality products
• Build and maintain strong relationships with clients
• Coach project-level leadership to align and optimize technical, product, business, and team goals
• Serve as a point of leadership escalation for clients and teams
• Conduct deep dives with teams starting new projects
• Contribute to hiring and retention activities

Director, Engineering – Marketing Services

Account Executive

• Own and grow client accounts by identifying net-new opportunities and expanding existing relationships, consistently delivering against multi-million-dollar revenue targets.
• Drive adoption and expansion of Google Cloud solutions, ensuring customers realize measurable business value from TELUS Digital Badal’s offerings.
• Co-create customer success plans by partnering with clients to define objectives, success metrics, milestones, risks, and governance models.
• Build and maintain executive-level relationships (C-suite, CIO/CTO, CDO, CISO), developing a deep understanding of client strategy, regulatory constraints, and industry dynamics.
• Develop strategic cloud and data roadmaps aligned to business priorities, regulatory requirements, and long-term transformation goals.
• Guide organizations through change, helping leaders align people, processes, and technology to unlock the full value of cloud adoption.
• Collaborate across TELUS and partner ecosystems, including Google Cloud and system integrators, to deliver integrated, outcome-driven solutions.
• Lead complex deal cycles, from opportunity qualification and value articulation through negotiation and close.