TELUS Digital

Solutions Engineer

• Lead scoping, technical design, and work planning during the presale process
• Play the lead role in technical architecture and discovery projects
• Own a 'technology vertical' within Data & AI
• Enhance existing project teams with architectural account-level guidance

Senior Manager, Solutions Architecture – Data & AI

• Lead scoping, technical design, and work planning during the presale process
• Play the lead role in technical architecture and discovery projects
• Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership
• Enhance existing project teams with architectural account-level guidance or specific subject matter expertise

Senior Manager, Solutions Architecture – MarTech

Account Executive

• Identify and prospect potential clients aligned to company strategy through market research and networking
• Develop and maintain a robust pipeline of enterprise-level opportunities, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas
• Create and execute account strategies and plans for targeted clients
• Develop an in-depth understanding of prospective customers’ businesses, developing and tailoring solutions to their needs and timelines
• Establish and cultivate relationships with multiple senior-level contacts at target accounts with an emphasis on engagement with C-Suite level prospects
• Effectively communicate, demonstrate, and present solutions and value propositions to prospects, customers, and partners
• Oversee the end-to-end request for proposal process; negotiate pricing, contracts, and terms with clients
• Exceed quarterly and annual sales goals by building and growing a pipeline of prospects and closing new business
• Collaborate with internal partners and operations teams to build and foster strong relationships with customers
• Stay abreast of industry trends and developments and build market insights into pipeline and sales strategy
• Provide accurate sales updates, reports, and forecasts to leadership, contributing to overall sales strategy

Senior Sales Executive – Digital Solutions

Full-stack Engineer

• Solve complex technical challenges across clients' organizations, and clearly articulate decisions to internal and external stakeholders.
• Guide and contribute to platform-level design patterns, ensuring organization-wide consistency.
• Advocate for modern observability principles and best practices for monitoring performance in deployed systems and applications.
• Break down large projects into small and shippable pieces of software, following principles of continuous delivery and integration.
• Provide coaching and advice to teams as they consider and implement test strategies.

Staff Software Engineer, iOS

Engineering Manager

• lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for clients
• guide team members in their personal and professional growth
• set the technical vision, drive adoption of modern engineering practices, and shape the solutions delivered
• lead energized, high-performing teams that deliver high-quality software and create lasting impact for clients
• require strong people leadership across distributed, multi-geo teams, and close collaboration with stakeholders across North America

Senior Software Engineering Manager

• Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs.
• Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases.
• Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications.
• Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect.
• Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns.
• Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments.
• Collaborate with QA teams to support testing activities, defect resolution, and production readiness.
• Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization.
• Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams.
• Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

Solution Engineer/Developer – Genesys

Engineer

• Execute the end-to-end configuration of Solution, based on Technical Design Documents.
• Build complex interaction flows, configure omni-channel routing, and implement granular security settings.
• Build and maintain integrations between Zendesk and external systems using REST APIs, Webhooks, and middleware.
• Develop custom private apps or UI modifications using the Zendesk Apps Framework (ZAF).
• Translate business requirements into complex logical workflows using Triggers, Automations, and Liquid Markup.
• Conduct rigorous unit testing of all configurations and support user acceptance testing (UAT).
• Create detailed "as-built" documentation, API mapping documents, and runbooks.
• Provide hyper-care support immediately following go-live, troubleshooting bugs and optimizing system performance.

Senior Zendesk Engineer

• The Zendesk Technical Lead is the senior technical authority for complex Zendesk implementations, specializing in the Zendesk Suite with a focus on Zendesk Contact Center powered by AWS.
• Responsible for leading the technical project delivery team, translating high-level business goals into robust, secure, and scalable technical designs leveraging the Zendesk platform and its associated APIs.
• Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document.
• Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution.
• Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews.
• Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences.
• Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

Technical Lead

• Lead scoping, technical design, and work planning during the presale process
• Play the lead role in technical architecture and discovery projects
• Own a "technology vertical", encompassing solution design and thought leadership
• Enhance existing project teams with architectural account-level guidance

Senior Manager, Solutions Architecture

AI Engineer

• Apply your knowledge of AI systems and software engineering to develop solutions that directly address and resolve business problems.
• Partner with professionals from Data Science and Data Engineering to address complex technical challenges, ensuring that the latest and most effective Data & AI techniques are being utilized.
• Take ownership of implementing and optimizing applied AI components, ensuring they meet project needs with high complexity and scale.
• Navigate and manipulate generative AI models, including (but not limited to) LLMs, to create prompts and solutions tailored to specific use cases.
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, monitoring, and compliance standards.
• Understand and properly apply Responsible AI concepts in all the stages of the solution.
• Lead the charge in designing, measuring, and evaluating AI model outputs, developing standard and custom metrics to ensure alignment with business objectives.
• Translate AI research and PoCs into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems.
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards.

Senior AI Engineer

Digital Marketing

• Conduct discovery engagements to determine a client’s optimal marketing tech stack and architecture within the Adobe Experience Platform ecosystem.
• Lead complex business/technical integrations across a variety of client apps and MarTech tools, including CDP, CEP, CRM, MMP, product analytics, and loyalty, with a strong emphasis on Adobe Experience Platform applications.
• Create technical documentation for engineers that outlines and communicates specific project needs by sprint, following agile frameworks.
• Drive ongoing client success and satisfaction by determining the scope of various engagements, communicating regularly with stakeholders, and understanding business goals and technology infrastructure.
• Train clients on how to maximize the potential of their mobile growth stack, with a focus on AEP, AJO, CJA, Adobe Campaign, and advising on technical and operational best practices.
• Manage ongoing marketing service engagements, outcomes-based analytics, and data reporting to demonstrate ROI for clients.
• Calibrate technology platforms to align with business metrics, including audience segmentation, analytics dashboards, email automation, and more.
• Resolve a wide range of customer needs, from basic education to technical enablement to tactical operations, especially within the Adobe Experience Platform ecosystem.
• Develop relationships with mobile technology vendors to foster strong partnerships and develop customized solutions for clients.

Senior Digital Marketing Engineer

Director

• Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
• Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
• Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
• Partner with global delivery centers to optimize staffing, velocity, and cost structures.
• Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
• Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
• Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
• Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
• Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
• Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
• Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
• Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
• Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
• Build a culture of accountability, collaboration, and delivery excellence.

Senior Director, Delivery – Telecom

• Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs.
• Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts.
• Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals.
• Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets.
• Forecast workforce needs based on sales pipeline, project backlog, and delivery roadmaps.
• Collaborate with Talent Acquisition to prioritize and sequence hiring by skillset, region, and project timeline.
• Partner with Commercial and Finance teams to ensure global staffing models support revenue, margin, and utilization targets.
• Manage bench capacity and global mobility planning, including internal transfers and upskilling.
• Own utilization and billability metrics globally, setting consistent definitions, targets, and accountability frameworks.
• Partner with Finance to connect utilization and staffing data to revenue forecasting, cost management, and margin performance.
• Create and maintain dashboards and reports that provide real-time visibility into resourcing, project profitability, and hiring impact.
• Monitor and resolve resource bottlenecks, underutilization, and cross-entity billing complexities tied to M&A structures.
• Implement a standardized global resourcing process and governance framework across all regions and service lines.
• Maintain and enhance resourcing systems to ensure data integrity and reporting accuracy.
• Partner with Finance and Delivery Ops to manage multi-entity billing and cost allocations resulting from mergers and acquisitions.
• Drive continuous improvement through automation, analytics, and workflow optimization.
• Partner with Commercial and Delivery leadership to model staffing scenarios for large or strategic client pursuits.
• Serve as a strategic advisor to the Global SVP, Service Delivery & Operations, on global workforce strategy, headcount scaling, and profitability levers.
• Collaborate with HR and Learning teams to identify skill gaps, forecast future capability needs, and guide professional development aligned to demand.

Senior Director, Global Resource Management

Manager

• Drive product development, leading the creation of products that are critical to our clients’ businesses
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
• Encourage sustainable flow for your team while focusing on key client objectives
• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
• Engage directly with clients, managing the account details, project scope, and relationship

Delivery Manager

• You’ll lead complex strategy and execution projects, implementing, integrating, orchestrating, and optimizing clients’ MarTech stack, with a focus on the Adobe ecosystem
• You’ll drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders
• You’ll coach project teams and manage teammates to ensure client success, with a specific emphasis on leveraging Adobe Experience Platform applications.
• You’ll lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks, particularly focusing on the implementation and utilization of Adobe Experience Platform applications.
• You’ll train clients on how to use their marketing technology stack, including Adobe tools, and advise on best practices for optimization and scaling
• You’ll lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes-based analytics, and data reporting to demonstrate ROI
• You’ll resolve a wide range of customer inquiries from basic education to technical operations, specifically related to Adobe Experience Platform applications
• You’ll develop and launch multi-channel marketing strategies to improve engagement, conversion, and retention metrics, leveraging Adobe Experience Platform applications
• You’ll analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance, using insights from Adobe Experience Platform applications.
• You’ll travel to client offices as needed (10-15 %)