TELUS Digital

Sales Development Rep

• Drive pipeline contribution by developing and executing outbound campaigns across priority verticals, personas, and geographies; build and manage outbound sequences via Apollo and similar tools.
• Track and iterate on key outbound metrics (connect rates, reply rates, meetings booked, pipeline influenced) to continuously improve cadence structure and messaging.
• Own the end-to-end lead process including capture and conversion tracking, with clear SLA and funnel performance reporting
• Define and maintain lead scoring models in alignment with marketing and sales, continuously optimizing conversion at each funnel stage.
• Serve as a player-coach: collaborate with SDR team members to create and support individualized career development plans. Lead, coach, and develop a team of SDRs by setting performance standards, running call reviews, and conducting regular pipeline inspections.
• Serve as the internal expert and champion for excellence in outreach and AI-powered tools. Drive adoption of cutting-edge automation to elevate outreach sophistication, improve team productivity, and optimize conversion rates across the SDR funnel.
• Build and maintain a library of cold outreach templates (email, LinkedIn, phone scripts) tailored to different client and contact profiles.
• Design and manage SDR incentive programs (SPIFs, commissions, recognition) and socialize team performance across sales leadership and the broader organization.
• Interlock with commercial leaders to ensure direct alignment of lead generation strategies to commercial pursuits and revenue priorities.
• Work in lockstep with cross-functional partners including product marketing, sales ops, and revenue operations to orchestrate cross-functional campaigns, lead attribution accuracy, and alignment across the tech stack.
• Attend and represent the company at key industry events and conferences as part of lead generation responsibilities; plan and execute pre- and post-event outreach campaigns for trade shows and virtual events, tracking event-sourced pipeline and ROI.

Senior Manager, Sales Development

Director

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business.
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation.
• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
• Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance
• Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Technical Client Engagement Director

Frontend Engineer

• Develop React components that align with our health and wellbeing vision, ensuring a user-centric and intuitive experience
• Work collaboratively, weaving in GraphQL and Apollo functionalities for a fluid data flow in our health solutions
• Uphold our commitment to code excellence, ensuring our platforms serve our users with reliability and resonance
• Stay agile and proactive, consistently rolling out health tech innovations to our audience

Senior React Developer, Frontend

DevOps Engineer

• Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation.
• Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production).
• Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments.
• Collaborate with development, QA, and operations teams to align release cadences with business objectives.
• Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows.
• Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing.
• Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling.
• Establish and maintain monitoring, alerting, and incident response frameworks.
• Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution.
• Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans.
• Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams.
• Provide regular project status reporting to senior leadership and executive stakeholders.
• Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders.
• Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences.
• Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned.
• Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs.
• Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies.
• Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments.
• Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams.
• Ensure pre-production environments are stable, up-to-date, and representative of production configurations.
• Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards.
• Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives.
• Provision and manage GCP infrastructure using Terraform as the primary IaC tool.
• Design and implement GCP networking topologies including VPCs, Shared VPCs, VPNs, Cloud Interconnect, DNS, and load balancing configurations.
• Optimize GCP resource utilization, cost efficiency, and security posture.
• Implement and enforce cloud governance policies, IAM controls, and network security configurations on GCP.
• Evaluate and recommend GCP-native services and architectural patterns to improve platform resilience, observability, and developer experience.

Infrastructure DevOps

Engineering Manager

• Provide technical guidance to teams and projects for international clients
• Work alongside Data Scientists, Data Engineers, and AI Engineers in data and AI projects
• Lead and mentor cross-functional engineers to deliver high-quality solutions while fostering collaboration and growth.
• Support strategy teams in identifying and implementing robust AI and data strategies to solve business challenges.
• Stay up-to-date with Data & AI trends, tools and frameworks, introducing innovations and process improvements to teams when appropriate.
• Maintain strong relationships with clients and internal teams, advocating for the best use of AI and Data practices

Manager, Data Science – AI Engineering

Artificial Intelligence

• Lead end-to-end delivery of business-critical contact center and customer experience technology solutions.
• Own program-level governance for CCaaS engagements including integrated project plans and risk management.
• Provide strong program leadership to cross-functional, globally distributed teams.
• Champion effective communication delivering updates for various internal audiences.
• Drive and govern Agile and hybrid delivery lifecycles for CCaaS implementations.
• Plan and execute structured knowledge transfer and transition-to-sustainment activities.
• Operate within structured release cadences and governance rituals.
• Manage project-level budgets, forecasts, and financials to ensure delivery within approved scope.
• Encourage and lead an engaging team environment that celebrates wins and fosters a sense of shared purpose.
• Show a high degree of agency proactively identifying opportunities.

Manager, Delivery – CX AI

Software Engineer

• Diseñar, programar y mantener sistemas de control que permiten el funcionamiento eficiente de maquinaria y procesos industriales.

Programador PLC

• As a Developer for the Digital team, you have the opportunity to help build new features to enhance the overall self-serve experience for our customers in managing their mobility plans and products.
• You are responsible for delivering a fast and responsive user experience, work on code refactoring, and lead your team in shipping large-scale applications.
• You are a guiding voice for developers, who can balance day-to-day workload, with an eye for future improvements of your team and their work.
• The role will also be designing, building and running the software applications that enable innovative, data-driven, customer centric digital experiences for MVNE Digital customers.
• As a valuable member of a friendly, cross-disciplinary agile team you will work collaboratively to employ best practices in development, security, accessibility and design to achieve the highest quality of service for our customers.

React Developer

• Implement complex pricing logic using Quote Calculator Plugin
• Develop product configuration bundles, features, and options
• Manage lifecycle processes such as amendments and renewals
• Collaborate with teams globally to deliver high-quality code
• Maintain and improve Salesforce applications

Salesforce CPQ Developer

Solutions Engineer

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments

Manager, Solutions Architecture – Five9 CCaaS

• Ensure a cohesive experience across multiple devices and multiple platforms
• Develop scalable solutions with performance and security in mind.
• Have the dedication to learn and research new technologies.
• Ability to document the workflow whenever it's needed.
• The knowledge of how to work together with others and build solutions.
• Doing code reviews and improvements with other developers.
• Maintaining the codebase and making improvements when necessary.
• Document APIs and Components for other Developers.
• Incorporate Accessibility as part of the development process.
• Knowledge about database management and architecture.
• Understand what technologies other teams are using.
• Work with designers to help them understand possible technical restrictions.
• Identify problem areas in code & solutions.
• Assist with and rapidly test solutions for the team.
• Demonstrable history of excelling in a team-based collaborative environment.
• Strong team leadership skills to help lead the team's work
• Overseeing code quality and evangelizing best practices
• You also have strong interpersonal, critical thinking, analytical, and problem-solving skills

QA Engineer

• Define and execute test strategies covering manual, automation, API, and database validation
• Design, build, and maintain automation frameworks using JavaScript/TypeScript and Playwright
• Perform end-to-end, regression, and exploratory testing across web and mobile platforms
• Lead mobile testing efforts (manual + automation) using Appium
• Validate APIs (manual + automated) and ensure backend data integrity
• Perform database validation using PostgreSQL and SQL
• Integrate automated tests into CI/CD pipelines using GitHub Actions
• Execute cross-browser and cross-device testing (Chrome, Firefox, Safari, Edge, Android, iOS)
• Collaborate with developers and product teams to ensure quality throughout the development lifecycle
• Track defects, manage test cases, and maintain documentation in Jira / Zephyr
• Monitor test execution and reporting using tools like ReportPortal

Technical Product Manager

• Manage and execute technical projects within the assigned squads, end-to-end, with full ownership
• Drive cross-functional technical initiatives across multiple teams and departments
• Oversee project timelines and proactively identify/communicate risks and delays
• Monitor project progress and ensure timely delivery of technical milestones
• Identify and mitigate technical risks throughout the project lifecycle
• Lead technical program reviews and status reporting to senior leadership
• Manage stakeholder relationships and cross-team dependencies effectively
• Work closely with Product Development and Engineering teams on feature delivery
• Facilitate communication between technical teams and business stakeholders
• Lead sprint planning sessions, defining clear acceptance criteria and working with the development team to establish realistic delivery timelines
• Facilitate daily stand-up meetings to track progress, identify blockers, and ensure team alignment on sprint goals

Lead TPM / Scrum Master

Account Manager

• Operate in a strategic Overlay capacity with direct Account Executives
• Build relationships with Google Field Sales Reps
• Source net-new leads through the Google channel
• Execute the 2026 Roadshow Strategy
• Track and report on Funding utilization and ROI
• Conduct showcase sessions for TELUS Digital AEs

Senior Channel Account Manager, Google Cloud

Product Manager

• Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
• Lead client discussions around product vision and end-user needs
• Elicit requirements and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
• Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
• Lead technical discussions with engineers to help define system architecture and data flows to guide feature development
• Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
• Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
• Manage and document technical dependencies and API needs
• Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
• Mentor other Product Leads, informally or formally

Senior Manager, Sales Development

Technical Client Engagement Director

Senior React Developer, Frontend

Infrastructure DevOps

Manager, Data Science – AI Engineering

Manager, Delivery – CX AI

Programador PLC

React Developer

Salesforce CPQ Developer

Manager, Solutions Architecture – Five9 CCaaS

React Developer

QA Engineer

Lead TPM / Scrum Master

Senior Channel Account Manager, Google Cloud

Senior Technical Product Lead