Senior Business Analyst – CXAI

TELUS Digital

Business Analyst driving digital transformation initiatives within CX Digital Evolution department. Collaborating with stakeholders and ensuring alignment with organizational objectives using advanced analytics.

Posted 6/30/2026full-timeRemote • 🇬🇹 GuatemalaSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Leads requirements gathering and analysis for new solutions and system implementations
Collaborates with stakeholders to identify business needs and translate them into functional specifications
Ensures alignment between business objectives and technical solutions
Proactively identifies and mitigates functional risks that could impact solution scalability or user adoption
Establishes pre-implementation baselines to ensure measurable comparison against post-launch outcomes
Develops and implements frameworks to measure solution effectiveness and ROI
Defines KPIs and success metrics for new initiatives
Creates dashboards and reports to track adoption rates, performance improvements, and business outcomes
Conducts post-implementation reviews and recommends optimization strategies
Validates data integrity within dashboards to ensure senior management is making decisions based on single source of truth metrics
Partners with cross-functional teams
Translates complex data into compelling narratives and actionable insights for executive leadership
Presents findings, recommendations, and impact assessments to senior management
Manages expectations and communicates project status effectively.
Complies with all the internal rules and regulations of the Company.

Requirements

What you’ll need

Excellent level of proficiency in English (written and spoken) - minimum level B2 based on Common European Framework
Bachelor’s Degree required; ideally in Business Administration, Information Systems, Finance, or Computer Science
Knowledge of advanced data analytics and machine learning techniques
Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel, Google Sheets, Looker Studio)
Advanced Excel: Pivot tables, VLOOKUPs, and basic modeling
Knowledge of emerging technologies in the learning space.

Benefits

Comp & perks

Private medical and life insurance from day one
Budget for professional growth (certifications)
Schedule flexibility.
Extra bonus based on performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalyticsMachine Learning TechniquesRequirements GatheringFunctional SpecificationsKPI DefinitionPost-Implementation ReviewData Integrity ValidationOptimization StrategiesDashboard CreationPerformance Measurement

Soft Skills

CollaborationCommunicationNarrative DevelopmentExpectation Management