Business Analyst

TELUS Digital

Business Analyst at TELUS Digital collaborating with cross-functional teams to uncover requirements. Focusing on AI solutions to transform customer experiences through innovative technology.

Posted 7/9/2026full-timeSan Salvador • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Partner with stakeholders across Operations, Training, Quality, Product, and Engineering to understand business needs, objectives, and the pain points driving them.
Conduct discovery and requirements-gathering sessions, mapping current-state processes so the team understands what is being impacted and why.
Plan and facilitate workshops that hyper-focus on the highest-impact areas, keeping diverse groups aligned and moving toward the most valuable planning and strategy decisions.
Break down abstract, ambiguous client needs into precise product requirements, user stories, acceptance criteria, and technical tickets for the engineering team.
Manage requirement backlogs and help keep development running smoothly.
Build a shared understanding of product requirements across the internal team and with the business.
Work closely with product designers to build experiences that align with business goals and support end-user needs.
Participate in scope management and feature prioritization conversations.
Produce clear, engaging documentation, process maps, requirements, feature documentation, user guides, and release notes using standardized templates.
Prepare for and confidently deliver demos and walkthroughs (including AI tooling such as Agent Trainer), arriving with inputs ready and engaging the audience throughout.

Requirements

What you’ll need

At least 3 years of experience in a role with similar responsibilities.
Strong communication skills, with a proactive, solution-oriented mindset and strategic problem-solving ability.
Experience gathering requirements and documenting business processes, with the ability to articulate what a change impacts and why.
Demonstrated ability to facilitate workshops or working sessions, keeping participants engaged and aligned toward clear outcomes.
Comfort with ambiguity and role flexibility. Able to operate effectively in lean or fast-moving processes.
Strong technical fluency with LLMs and AI applications, including a working understanding of how prompt engineering drives the tools this role supports. This role is often the most technical person in the room during sessions, so the ability to explain LLM fundamentals and product architecture is essential.
An understanding of the software development life cycle (SDLC) and experience working on software development projects.
Experience writing user stories, acceptance criteria, and/or requirements documentation.
An understanding of Agile development methods.
Demonstrated ability to champion projects from beginning through implementation.
Ability to build relationships and collaborate with a wide range of team members and stakeholders from different backgrounds.
Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines.
Proficient in communicating and writing in English.

Benefits

Comp & perks

Private medical and life insurance from day one
Budget for professional growth (certifications)
Schedule flexibility.
Extra bonus based on performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Requirements DocumentationUser StoriesAcceptance CriteriaProcess MappingSoftware Development Life Cycle (SDLC)Prompt EngineeringFeature PrioritizationScope ManagementTechnical Ticket CreationAI Tooling

Soft Skills

Strong Communication SkillsSolution-Oriented MindsetStrategic Problem-SolvingRelationship BuildingSelf-Starter