TeamLogic IT

Support Engineer

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup
• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards
• Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
• Properly document and escalate complex network issues
• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development.

Help Desk Support Technician

Security Engineer

• Serve as a senior escalation point for service desk requests, ensuring timely, professional, and effective resolution of complex IT and security-related issues.
• Provide hands-on technical support across endpoints, servers, networks, and cloud environments, with a strong focus on secure configurations and best practices.
• Provision, configure, and secure systems for new hires, including endpoint protection, access controls, and multi-factor authentication.
• Administer and secure Active Directory, Microsoft 365, DNS, DHCP, file/print services, and identity/access controls.
• Configure, manage, and maintain network security infrastructure, including firewalls, switches, VPNs, and wireless security.
• Implement and maintain cybersecurity controls such as endpoint protection, anti-malware, patch management, email security, and DNS filtering.
• Participate in cybersecurity assessments, vulnerability management, and remediation planning for clients.
• Support and advise clients on security best practices, policies, and risk mitigation strategies.
• Perform preventative maintenance with a security-first mindset to reduce risk and downtime.
• Contribute to network and server solution design with an emphasis on secure architecture and compliance alignment.

Senior IT & Cybersecurity Engineer

Systems Engineer

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Lead on management and implementation of all technology software stacks.
• Management and monitoring of all client Backup solutions.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Assist with onboardings, projects, and updating documentation.

Level II Systems Engineer

Engineer

• Create and maintain comprehensive documentation as it relates to server and network topology
• Performs engineering design evaluations and completes projects within budget
• Prioritize existing projects and determine areas requiring additional attention
• Implements and monitors information systems policies and controls for data accuracy and compliance
• Create and present technical specifications and requirements for purchasing new servers and networking equipment
• Participate in after-hours upgrades, troubleshooting, and on-call availability
• Perform standard system administration duties including server install, system/application install, patch management, etc.
• Configure, test, and maintain LAN equipment and services including routers, firewalls
• Identify, diagnose, and resolve network problems
• Provide infrastructure services in all areas needed, including storage networking, operating system, network security.

Project Engineer – Onsite

Administration

• Maintain and update customer records, ensuring accuracy and completeness.
• Assist the sales team with administrative tasks, including preparing sales reports, managing schedules, and coordinating meetings.
• Assist the marketing team with campaign execution, including coordinating events, managing social media accounts, and creating marketing materials.
• Quote and process customer orders, ensuring timely and accurate fulfillment.
• Maintain and analyze sales and marketing data to support decision-making and strategy development.
• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.

Sales and Account Administrator

Business Development Rep

• Drive new business growth through prospecting, lead generation, and outbound outreach.
• Conduct discovery calls, technical needs assessments, and tailored solution presentations.
• Build and maintain a strong pipeline of qualified opportunities.
• Manage the full sales cycle—from initial contact to proposal delivery to signed agreement.
• Collaborate closely with technical teams to ensure accurate scoping of services.
• Represent the company professionally at networking events, client meetings, and virtual demos.
• Meet or exceed monthly and quarterly revenue targets.

Help Desk Support Technician

Senior IT & Cybersecurity Engineer

Level II Systems Engineer

Project Engineer – Onsite

Sales and Account Administrator

Sales and Account Administrator

Business Development Manager – Managed Services