TeamLogic IT

Business Development Rep

• Drive new business growth through prospecting, lead generation, and outbound outreach.
• Conduct discovery calls, technical needs assessments, and tailored solution presentations.
• Build and maintain a strong pipeline of qualified opportunities.
• Manage the full sales cycle—from initial contact to proposal delivery to signed agreement.
• Collaborate closely with technical teams to ensure accurate scoping of services.
• Represent the company professionally at networking events, client meetings, and virtual demos.
• Meet or exceed monthly and quarterly revenue targets.

Business Development Manager – Managed Services

IT Support

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system).
• Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration.
• Document all work clearly and thoroughly within the ticketing system.
• Escalate issues as needed with complete and accurate documentation.
• Provide an exceptional customer service experience at every interaction.
• Proactively follow up on open issues to ensure timely resolution.
• Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

Business Development Manager – Managed Services

IT Support Specialist