TeamLogic IT

Support Engineer

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup
• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards
• Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
• Properly document and escalate complex network issues
• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development.

Help Desk Support Technician

Security Engineer

• Serve as a senior escalation point for service desk requests, ensuring timely, professional, and effective resolution of complex IT and security-related issues.
• Provide hands-on technical support across endpoints, servers, networks, and cloud environments, with a strong focus on secure configurations and best practices.
• Provision, configure, and secure systems for new hires, including endpoint protection, access controls, and multi-factor authentication.
• Administer and secure Active Directory, Microsoft 365, DNS, DHCP, file/print services, and identity/access controls.
• Configure, manage, and maintain network security infrastructure, including firewalls, switches, VPNs, and wireless security.
• Implement and maintain cybersecurity controls such as endpoint protection, anti-malware, patch management, email security, and DNS filtering.
• Participate in cybersecurity assessments, vulnerability management, and remediation planning for clients.
• Support and advise clients on security best practices, policies, and risk mitigation strategies.
• Perform preventative maintenance with a security-first mindset to reduce risk and downtime.
• Contribute to network and server solution design with an emphasis on secure architecture and compliance alignment.

Senior IT & Cybersecurity Engineer

Systems Engineer

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Lead on management and implementation of all technology software stacks.
• Management and monitoring of all client Backup solutions.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Assist with onboardings, projects, and updating documentation.

Help Desk Support Technician

Senior IT & Cybersecurity Engineer

Level II Systems Engineer