TeamLogic IT

Technical Account Manager

• Manage and grow existing client relationships
• Drive revenue growth
• Ensure client satisfaction through upselling and cross-selling opportunities
• Develop and maintain strong relationships with key decision-makers and stakeholders
• Act as the primary point of contact for all account-related inquiries, concerns, and escalations
• Proactively engage with clients to understand their evolving needs and challenges
• Provide exceptional customer service and support
• Implement strategies to foster long-term client loyalty and minimize churn
• Identify upselling and cross-selling opportunities
• Establish a technology roadmap for all key strategic accounts
• Develop account plans and strategies to maximize business opportunities and achieve sales targets
• Conduct regular account reviews and monitor account performance
• Communicate the overall status of projects to clients and internal stakeholders
• Stay abreast of industry trends, cybersecurity threats, and best practices.

IT Support

• Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Provision and set up systems for new hires, ensuring seamless integration into the team.
• Prioritize incidents and service requests according to defined processes to consistently meet or exceed defined SLAs.
• Utilize remote tools and diagnostic utilities to resolve support requests; perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Install, configure, and maintain hardware and software components across various network devices.
• Install antivirus software, keep virus definitions up to date, and uphold company safety and security standards.
• Manage servers through Active Directory, File & Print services, DNS, DHCP.
• Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Must possess a valid Driver's License and the ability to drive to customer locations when required.

IT Technician, Level II

Sales Development Rep

• Generate qualified meetings through targeted outreach using Apollo.io, LinkedIn Sales Navigator, and HubSpot (launching mid-2026)
• Conduct executive walk-ins and warm follow-ups across the Jacksonville, Gainesville, and Ocala markets
• Partner with our technical leadership on discovery meetings and learn our consultative sales motion
• Build and manage a pipeline of 50 to 150 active accounts across all five service areas
• Document activity, accounts, and deals in our CRM (HubSpot going live July 2026)
• Become the trusted first voice prospects hear when they engage with TeamLogic IT

Sales Development Representative

Marketing

• Managing TeamLogic IT's social media accounts and developing engaging content using Rallio.
• Learning and leveraging our existing tech stack to execute marketing campaigns driven by leadership.
• Assisting with writing compelling copy and distributing campaigns to our target audience.
• Working closely with the CMO to execute campaigns, track performance metrics, and evaluate effectiveness.
• Consistently providing ideas and feedback on ways to optimize marketing performance.

Marketing Intern

Vice President

• Lead day-to-day service delivery operations across helpdesk, projects, and engineering
• Build and improve scalable operational processes, workflows, and standards
• Partner with executive leadership to support growth, profitability, and long-term operational maturity
• Oversee service delivery performance, including responsiveness, efficiency, communication, and issue resolution
• Support the Service Delivery Manager and service team in meeting service expectations and operational goals
• Improve visibility into team performance, ticket flow, escalations, and client-impacting issues
• Help reduce reactive support volume through better standards, documentation, and proactive management
• Oversee the project function to ensure projects are properly scoped, scheduled, staffed, and completed on time
• Manage engineering priorities across implementations, escalations, client initiatives, and internal projects
• Ensure technical delivery aligns with company standards and best practices
• Support standardization across core platforms, including Microsoft 365, Azure, Azure Virtual Desktop, cybersecurity, backup, and infrastructure solutions
• Ensure clients receive a consistent, professional, high-value service experience
• Partner with leadership on strategic reviews, client planning, and service improvement initiatives
• Improve and maintain key operational processes, including ticket workflows, escalations, handoffs, project coordination, and documentation standards
• Use KPIs, reporting, and operational data to identify issues and drive improvement
• Strengthen the use of PSA, documentation, and service management tools to improve consistency and efficiency

Technical Account Manager

IT Technician, Level II

Sales Development Representative

Marketing Intern

VP of Operations