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Help Desk Technician
TeamLogic ITHelp Desk Technician supporting small to midsized businesses with IT needs remotely and onsite. Troubleshooting technical issues and maintaining customer satisfaction.
About the role
Key responsibilities & impact- Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
- Troubleshoot issues relating to Windows domains and workgroups, Windows networking, Active Directory, Firewall Configuration, onsite and hosted Exchange environments, hardware diagnostics, and Microsoft Office Suite.
- Perform support remotely using remote monitoring and management tools.
- Log time entries and notes for support and maintenance performed.
- Provide customers with timely written and oral updates regarding their support cases.
Requirements
What you’ll need- Associate’s Degree and 3-5 years of industry experience.
- 5+ years of industry experience preferred.
- CompTIA A+, Network+, Security+, MCDST, MCSA preferred.
- Valid Driver’s License
Benefits
Comp & perks- Flexible work from home options
- Support and training for career advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows domainsWindows networkingActive DirectoryFirewall ConfigurationExchange environmentshardware diagnosticsMicrosoft Office Suiteremote monitoring toolstroubleshootingtechnical support
Soft Skills
customer servicecommunicationproblem-solvingtime managementwritten communicationoral communication
Certifications
CompTIA A+CompTIA Network+CompTIA Security+MCDSTMCSA