Level II Technician

TeamLogic IT

Senior IT Support Technician managing client IT environments and service desk issues. Supporting cloud migrations and maintaining security policies within a Managed Service Provider.

Posted 6/30/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorLead💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing client environments, including servers, networks, and cloud systems, while effectively resolving service desk issues. Proficient in implementing automation and scripting solutions to enhance service delivery and streamline support processes.

Highest-signal resume keywords

Microsoft 365 SupportAzure AD ManagementFirewall ConfigurationRMM/PSA Tools ExperienceManaged Services Provider Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking Equipment ConfigurationTroubleshooting FirewallsServer RepairWorkstation RepairAutomation ScriptingAI Tool IntegrationCloud MigrationSecurity Policy ManagementVPN ConfigurationProject Management

Soft Skills

Organizational SkillsTime-Management Skills

Tools & Technologies

ConnectWiseNinjaOneAutoTaskSonicWallMerakiFortiGatePowerShellChatGPT Integrations

Certifications & Qualifications

CompTIA A+Network+CCNA

Industry Keywords

Managed Services ProviderHybrid Cloud MigrationsService Desk IssuesClient Environment Management

Tech Stack

Tools & technologies

AzureCloudFirewalls

About the role

Key responsibilities & impact

Manage client environments (servers, networks, cloud systems) and resolve escalated service desk issues
Support Microsoft 365, Azure AD, and hybrid cloud migrations
Configure and maintain firewalls, VPNs, and security policies (SonicWall, Meraki, FortiGate)
Use RMM/PSA tools (ConnectWise, NinjaOne, or AutoTask) to monitor and document service delivery
Implement automation, scripting, and AI tools (PowerShell, ChatGPT integrations) to streamline support

Requirements

What you’ll need

Ten or more years of firsthand experience configuring, troubleshooting, and repairing networking equipment, firewalls, servers, and workstations
Good project management skills
Strong organizational and time-management skills
Experience working at a Managed Services Provider (MSP)
One or more relevant certifications such as CompTIA A+, Network+, CCNA, or similar certs.

Benefits

Comp & perks

401(k) matching
Training & development
Paid time off
Flexible work from home options