MSP Level 3 Technician

TeamLogic IT

Managed IT Services Level 3 Technician providing top-tier IT support to SMBs. Seeking a candidate with extensive technical knowledge and excellent problem-solving abilities.

Posted 7/4/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $36 - $44 per hourWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityFirewallsLinuxServiceNowVMware

About the role

Key responsibilities & impact

Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications.
Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
Design, implement, and manage robust network solutions to ensure optimal performance and security for clients.
Monitor network performance to identify potential issues and take proactive measures.
Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring.
Maintain strong relationships with clients by providing professional and timely support.
Lead and manage IT projects, including system migrations, network installations, and software deployments.
Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures.
Provide guidance and mentorship to Level 1 and Level 2 technicians.

Requirements

What you’ll need

Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
MSP experience preferred.
A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.
Experience with monitoring tools such as SolarWinds, Auvik, or similar.
Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Benefits

Comp & perks

Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingNetwork ProtocolsCybersecurity Best PracticesPatch ManagementBackup and RecoveryVirtualization TechnologiesCloud PlatformsDocumentation SkillsMonitoring ToolsRemote Monitoring and Management

Soft Skills

Excellent Communication SkillsCustomer Service OrientationMentorship and GuidanceCollaborationAdaptability

Certifications

CompTIA Network+CompTIA Security+Microsoft Azure AdministratorCCNA