MSP Level 2 Technician

TeamLogic IT

Managed IT Services Level 2 Technician providing exceptional technical support to SMB clients. Responsible for troubleshooting, security management, and client communication while working onsite and remotely.

Posted 7/4/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support, managing client networks, and implementing security solutions. Proficient in maintaining client satisfaction through effective communication and documentation while guiding junior technicians.

Highest-signal resume keywords

Advanced Technical SupportNetwork ManagementSecurity Solutions ImplementationClient CommunicationIT Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemMac Operating SystemNetworking ProtocolsIP AddressingDNSDHCPVPNsVLANsWi-Fi TechnologiesDisaster Recovery Planning

Soft Skills

Excellent Communication SkillsCustomer-Focused Approach

Tools & Technologies

Microsoft Office 365Active DirectoryVMwareHyper-VNinjaRMMAutotask PSAServiceNowZendesk

Certifications & Qualifications

CompTIA A+Network+Microsoft Certified Professional

Industry Keywords

Managed Service ProviderTechnical SupportCybersecurity Best PracticesClient SatisfactionTechnical Documentation

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsServiceNowVMware

About the role

Key responsibilities & impact

Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software
Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients
Manage and maintain client networks, including routers, switches, firewalls, and wireless access points
Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities
Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss
Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction
Create and maintain detailed documentation of client systems, configurations, and support activities
Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget
Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment
Provide on-call support for critical issues, including after-hours and weekend support as needed

Requirements

What you’ll need

Minimum of 3-5 years in an MSP or similar IT support role
A degree in IT, Computer Science, or related field is preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable
Strong knowledge of Windows and Mac operating systems
Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V
Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies
Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity
Excellent verbal and written communication skills, with a customer-focused approach

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement