TeamDynamix

Implementation Specialist

• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.
• Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.
• Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.
• Configure and test the solutions to ensure quality standards are met.
• Address and resolve challenging client issues.
• Manage project timelines and effectively handle multiple client assignments simultaneously.
• Provide prompt and accurate project status updates to management.
• Maintain complete client satisfaction throughout implementation projects.

Implementation Consultant

Sales

• Responsible for leading a group of New Logo Sales Executives to exceed bookings targets and accelerate bookings growth across all markets.
• Drive Sales Performance: Own monthly, quarterly, and annual New Logo bookings targets across assigned team. Acts as executive sponsor on priority enterprise opportunities. Leads deal strategy, pricing strategy, and close plans on strategic accounts.
• Sales Performance & Strategy: Develop and execute strategic initiatives to accelerate pipeline velocity and improve win rates, leveraging data-driven insights to optimize sales processes, expand into the upper enterprise market, and consistently exceed bookings objectives.
• Lead and Manage Team: Hire, develop, and retain enterprise-caliber sales talent capable of managing complex, multi-stakeholder deals. Own hiring decisions and ramp success for new enterprise AEs. Directly manage a team of New Logo Sales Executives, setting clear goals and ensuring consistent performance through coaching, development, and mentorship.
• Pipeline Management & Forecasting: Own accurate and timely reporting of sales pipeline and bookings forecasts; conduct weekly pipeline reviews and deal strategy sessions.
• Performance Management: Responsible for forecast accuracy at the team level (commit vs. actuals). Set KPIs and sales expectations, hold team members accountable, and implement plans to exceed quota attainment across the team.
• Sales Enablement & Onboarding: Onboard and train new hires with speed and consistency; equip the team with tools, messaging, and resources needed to win complex enterprise deals.
• Prospect Engagement: Support sales executives in high-stakes engagements including pricing strategies, RFP responses, executive presentations, and contract negotiations.
• Cross-Functional Collaboration: Work closely with Pre-Sales, Marketing, Product, Customer Success, and Finance to drive alignment and deliver outstanding customer experiences.
• Culture & Leadership: Foster a collaborative, high-performance culture rooted in accountability, trust, and customer-centricity. Communicate with co-workers, management, clients and others in a courteous and professional manner.

Director, Enterprise Sales

QA Engineer

• Develop and maintain both manual and automated test processes and procedures to ensure software quality
• Create detailed, comprehensive, and well-structured test plans and test cases
• Collaborate with product management and engineering teams to understand new product features
• Conduct manual testing of new and existing functionality
• Diagnose issues, report defects, and develop regression tests to prevent issues from recurring
• Report and document technical issues
• Create logs to document test cases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Work with customers to identify steps to reproduce issues
• Collaborate with Tier 1 support to clarify bug reports

Quality Assurance Engineer

Product Marketing

• Develop differentiated positioning and messaging frameworks across the full spectrum of solutions. Leverage messaging in all GTM activities and enable the GTM team with key points.
• Partner with Product Management to translate complex capabilities AI, automation, integration, and analytics into clear customer value with proven value.
• Define product packaging and positioning recommendations in collaboration with product, sales, and sales engineering to ensure a smooth GTM motion.
• Own brand narrative alignment across campaigns, website, sales decks, webinars, and analyst communications.
• Leverage sales analytics, win/loss interviews, AI and market trends to create competitive playbooks and messaging to leverage across the GTM team.
• Drive launch strategy and GTM execution across channels—digital, influencer, events.
• Manage product release communications and ensure readiness across all teams.
• Strong understanding of analytics and ROI measurement in GTM campaigns.
• Track industry influencers, support analyst briefings and manage product-related submissions for market reports and awards.
• Maintain a continuous feedback loop with customers and prospects to surface insights on needs, perceptions, and competitive dynamics.
• Develop buyer personas and map customer journeys across segments.
• Represent the brand as a subject-matter expert in customer and industry events, coordinate with product and customer success for the Customer Advisory Council.
• Strategic oversight of webinar, video testimonial, animation and other voice the customer content.
• Work with internal resources and agencies to produce compelling, multi-media content to amplify the voice of the customer across all channels.
• Build and deliver training content for sales, SDRs, and partners to cover product knowledge, customer proof points, competitive positioning, and objection handling.
• Create and maintain a best-in-class enablement library including playbooks, battlecards, demo scripts, and one-pagers.
• Lead launch enablement for new product capabilities and features.
• Partner with Sales Leadership on pipeline acceleration programs.

Director of Product Marketing – Enablement

Account Executive

• Generate new business through developing relationships and closing business with executive level decision makers.
• Utilize sound business acumen, strong technical aptitude, and a hunter sales mentality.
• Serve as a trusted advisor by consistently identifying your customer’s needs and pain-points through effective discovery.
• Work closely with a team of Sales Development Representatives responsible for supporting you with a robust pipeline of qualified sales opportunities.
• Partner with Pre-Sales Engineers to communicate and demonstrate the benefits of TeamDynamix’s solutions to decision makers.
• Meet or exceed quarterly and annual sales objectives and KPIs.
• Consistently provide reliable sales forecasts.

Enterprise Sales Executive

Customer Success Manager

• Own the commercial health of a large portfolio of customers using tech-touch and semi-automated engagement strategies.
• Drive the end-to-end renewal lifecycle, managing outreach and negotiations for high retention rates.
• Monitor customer health scores and usage data to identify "at-risk" accounts.
• Facilitate hand-offs to appropriate sales or expansion teams.
• Design, test, and optimize automated outreach across the customer journey.
• Continuously improve engagement model by analyzing campaign performance and customer feedback.
• Partner with Marketing, Product, and Sales for a consistent customer experience.
• Deliver educational resources and provide feedback to the Product team for roadmap improvement.

Associate Customer Success Manager

• Own and manage a book of existing customers, driving account expansion, and long-term growth.
• Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships.
• Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts.
• Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions.
• Proactively engage customers to uncover needs for consulting, implementation, and professional services.
• Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities.
• Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.

Customer Account Executive

Sales Development Rep

• Research and identify potential accounts; solicit new accounts; build rapport
• Provide evaluation and technical information to prospects; prepare discovery documentation
• Collaborate with marketing to nurture and engage marketing-qualified opportunities
• Actively manage your territory and identify top targets
• Work with field sales to schedule appointments
• Achieve department and organizational goals by taking ownership of your territory

Sales Development Representative, High Growth B2B SaaS

Content Marketing Manager

• Design, develop, and maintain engaging eLearning courses and training materials within the Learning Management System (LMS).
• Create and update product documentation, user guides, job aids, assessments, and instructional content.
• Build and maintain high-quality knowledge base articles to support internal teams and self-service initiatives.
• Collaborate closely with Client Services on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot.
• Stay ahead of product updates and ensure learning and knowledge content remains current with release schedules.
• Assist with video creation and editing for product demonstrations, training sessions, and instructional content.
• Manage content development projects from planning through delivery, working with subject matter experts and external partners as needed.
• Advocate for and contribute to strong knowledge management processes and best practices.
• Communicate effectively with cross-functional teams, leadership, and stakeholders in a professional and collaborative manner.
• Ensure all work aligns with company policies, procedures, and quality standards.

Knowledge and Learning Content Specialist

Product Manager

• Own and curate product roadmaps that align with customer needs, market opportunities, and business priorities.
• Gather and analyze product feedback and enhancement requests through direct review, documentation, focus groups, and research.
• Partner with the product management team to build, validate, and continuously refine the product roadmap.
• Collaborate with engineering to identify, scope, design, estimate, and deliver product features.
• Document and analyze enhancement requests and trends to inform product direction.
• Deliver clear and effective functional product documentation.
• Plan, coordinate, and manage product version releases.
• Communicate product plans, updates, and value effectively to customers and internal stakeholders.
• Assist marketing in communicating product benefits and supporting launch activities.
• Participate in root cause analysis to recommend product improvements and enhance product fitness.
• Contribute to business process management initiatives by collecting metrics and improving processes.
• Conduct research, planning, and integration activities related to mergers and acquisitions.
• Act as a project manager on select initiatives as needed.
• Assist in developing product pricing strategies as appropriate.
• Communicate with colleagues, management, clients, and partners in a professional and courteous manner.
• Comply with all company regulations, policies, and procedures.

Consultant

• Design and build solutions using TeamDynamix products like iPaaS and Conversational AI for TeamDynamix clients.
• Design, build, and maintain automations and integrations between TeamDynamix solutions and client systems.
• Train customers on iPaaS best practices and automation strategies.
• Gather and document integration and automation requirements, collaborating closely with clients to validate solutions.
• Configure, test, and optimize integrations to ensure high-quality performance and reliability.
• Identify innovative ways to apply automation and technology to solve customer challenges.
• Provide proactive technical support and problem resolution to ensure customer satisfaction and minimize downtime.
• Serve as a technical resource to other members of the Professional Services team.
• Manage work effectively and multitask across multiple client assignments.
• Provide timely and accurate project updates to management.
• Contribute to knowledge base content and best practices to support both customers and internal teams.
• Assist in improving service delivery processes to maximize efficiency and resource utilization.