TeamDynamix

Consultant

• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.
• Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.
• Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.
• Configure and test the solutions to ensure quality standards are met.
• Address and resolve challenging client issues.
• Manage project timelines and effectively handle multiple client assignments simultaneously.
• Provide prompt and accurate project status updates to management.
• Maintain complete client satisfaction throughout implementation projects.

Technical Consultant

Performance Marketing

• Develop and execute targeted customer marketing programs that drive awareness and demand for the unified platform for cross-sell and upsell opportunities.
• Collaborate with sales and product marketing to create campaigns that promote additional products and capabilities.
• Support account-based initiatives focused on expanding strategic customers.
• Build segmented customer communication strategies including email campaigns and targeted lifecycle programs aimed at driving customer expansion.
• Support customer-focused events in terms of ideation, logistics, promotions, and manage content planning. Events could include customer dinners or cocktail receptions, virtual customer summits, customer webinars, and live sessions or executive meetings surrounding conferences.
• Attend trade shows periodically where TeamDynamix has a large customer presence.
• Help create opportunities for customers to connect and share best practices.
• Work with product marketing to support a customer advocacy program including: Project manage the sourcing of reviews and testimonials (Gartner Peer Insights, Info-Tech Software Reviews, G2, etc.)
• Act as liaison to secure customer speakers for events and webinars
• Identify and support opportunities where customer gifting, swag, or recognition programs can strengthen relationships and drive advocacy.
• Identify and nurture champions across the customer base.
• Track engagement and performance across customer programs.
• Report on key metrics including expansion pipeline influence and revenue, advocacy growth, and campaign performance.
• Use insights to continuously optimize customer marketing strategies.
• Versatile marketer capable of supporting cross-functional programs—including events, webinars, social media, email marketing, and direct mail—to help the broader marketing team deliver successful campaigns.
• Experience supporting channel partners and partner campaigns is a plus.

Marketing Campaign Manager – B2B SaaS

Operations

• Manage a group of assigned work requests and business process consulting projects.
• Identify and recommend improvements to business operations, services, and models centered around IT Service Management (ITSM), Project Portfolio Management (PPM) and AI and automation.
• Develop process-focused capabilities to increase organizational agility and responsiveness to change.
• Deliver webinars & workshops on IT Service Management and ITIL-related topics such as Incident Management, Change Management, and Problem Management.
• Deliver webinars & workshops on Project Portfolio Management topics such as Project Management methodologies (e.g., Waterfall, Agile, Kanban), Project Request Evaluation, and Resource Management.
• Deliver webinars & workshops on Conversational AI strategy and business process requirements to streamline and automate processes.
• Perform TeamDynamix Work Management health checks reviewing configuration and usage and providing recommendations.
• Assist clients with defining and documenting the core processes necessary for successful adoption of the TeamDynamix application.
• Provide one-on-one, service management, PPM and AI & Automation related coaching to business leaders within the TeamDynamix client base.
• Act as a solutions architect by guiding and participating in the ongoing development of internal processes. Also act as a subject matter expert for other members of the TeamDynamix Professional Services team.
• Contribute to sales and marketing activities by contributing to webinars, attending industry conferences/tradeshows and presenting at the annual TeamDynamix Converge.
• Assist in the creation of best practices training content for course and certification development.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.

Senior Consultant, Process Improvement

QA Automation Engineer

• Design, build, and ship automation flows, integrations, and conversational AI experiences on TeamDynamix iPaaS and CAI.
• Deliver solutions that tackle novel, high-value problems faced by thousands of IT organizations, expanding what customers can achieve on the platform.
• Translate product specs and customer requirements into working, scalable automations.
• Own thorough testing and QA before solutions you build hit production.
• Write clear, easy-to-follow setup guides and configuration documentation that implementation teams and customers can understand.
• Collaborate with Product to address questions, troubleshooting, and issue resolution.

Integration and Automation Engineer

Full-stack Engineer

• As a remote Staff Software Engineer at TeamDynamix, you'll lend your software craftsmanship to our work-management software.
• You'll lead the design and delivery of a brand-new User Management System that becomes the single place every TeamDynamix customer goes to manage their users and the access those users have across all of our products.
• Your job: build a central user database that integrates with every product, syncs users bidirectionally, and gives administrators one clean place to view, link, merge, provision, and audit users across the entire suite.

Staff Software Engineer

Backend Engineer

• As a remote Senior .NET Software Engineer at TeamDynamix, you'll lend your software craftsmanship to our work-management software.
• You'll be contributing ideas that get heard and implemented.
• In our remote-first environment, you'll be encouraged to think critically about how best to design solutions that satisfy the mission of the team.

Senior .Net Engineer – Full Stack

Account Executive

• Own and manage a book of existing customers, driving account expansion, and long-term growth.
• Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships.
• Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts.
• Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions.
• Proactively engage customers to uncover needs for consulting, implementation, and professional services.
• Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities.
• Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.

Customer Account Executive

Sales Development Rep

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