TeamDynamix

Product Marketing

• Develop differentiated positioning and messaging frameworks across the full spectrum of solutions. Leverage messaging in all GTM activities and enable the GTM team with key points.
• Partner with Product Management to translate complex capabilities AI, automation, integration, and analytics into clear customer value with proven value.
• Define product packaging and positioning recommendations in collaboration with product, sales, and sales engineering to ensure a smooth GTM motion.
• Own brand narrative alignment across campaigns, website, sales decks, webinars, and analyst communications.
• Leverage sales analytics, win/loss interviews, AI and market trends to create competitive playbooks and messaging to leverage across the GTM team.
• Drive launch strategy and GTM execution across channels—digital, influencer, events.
• Manage product release communications and ensure readiness across all teams.
• Strong understanding of analytics and ROI measurement in GTM campaigns.
• Track industry influencers, support analyst briefings and manage product-related submissions for market reports and awards.
• Maintain a continuous feedback loop with customers and prospects to surface insights on needs, perceptions, and competitive dynamics.
• Develop buyer personas and map customer journeys across segments.
• Represent the brand as a subject-matter expert in customer and industry events, coordinate with product and customer success for the Customer Advisory Council.
• Strategic oversight of webinar, video testimonial, animation and other voice the customer content.
• Work with internal resources and agencies to produce compelling, multi-media content to amplify the voice of the customer across all channels.
• Build and deliver training content for sales, SDRs, and partners to cover product knowledge, customer proof points, competitive positioning, and objection handling.
• Create and maintain a best-in-class enablement library including playbooks, battlecards, demo scripts, and one-pagers.
• Lead launch enablement for new product capabilities and features.
• Partner with Sales Leadership on pipeline acceleration programs.

Director of Product Marketing – Enablement

Account Executive

• Generate new business through developing relationships and closing business with executive level decision makers.
• Utilize sound business acumen, strong technical aptitude, and a hunter sales mentality.
• Serve as a trusted advisor by consistently identifying your customer’s needs and pain-points through effective discovery.
• Work closely with a team of Sales Development Representatives responsible for supporting you with a robust pipeline of qualified sales opportunities.
• Partner with Pre-Sales Engineers to communicate and demonstrate the benefits of TeamDynamix’s solutions to decision makers.
• Meet or exceed quarterly and annual sales objectives and KPIs.
• Consistently provide reliable sales forecasts.

Enterprise Sales Executive

Customer Success Manager

• Own the commercial health of a large portfolio of customers using tech-touch and semi-automated engagement strategies.
• Drive the end-to-end renewal lifecycle, managing outreach and negotiations for high retention rates.
• Monitor customer health scores and usage data to identify "at-risk" accounts.
• Facilitate hand-offs to appropriate sales or expansion teams.
• Design, test, and optimize automated outreach across the customer journey.
• Continuously improve engagement model by analyzing campaign performance and customer feedback.
• Partner with Marketing, Product, and Sales for a consistent customer experience.
• Deliver educational resources and provide feedback to the Product team for roadmap improvement.

Associate Customer Success Manager

• Own and manage a book of existing customers, driving account expansion, and long-term growth.
• Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships.
• Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts.
• Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions.
• Proactively engage customers to uncover needs for consulting, implementation, and professional services.
• Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities.
• Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.

Customer Account Executive

Sales Development Rep

• Research and identify potential accounts; solicit new accounts; build rapport
• Provide evaluation and technical information to prospects; prepare discovery documentation
• Collaborate with marketing to nurture and engage marketing-qualified opportunities
• Actively manage your territory and identify top targets
• Work with field sales to schedule appointments
• Achieve department and organizational goals by taking ownership of your territory

Sales Development Representative, High Growth B2B SaaS

Content Marketing Manager

• Design, develop, and maintain engaging eLearning courses and training materials within the Learning Management System (LMS).
• Create and update product documentation, user guides, job aids, assessments, and instructional content.
• Build and maintain high-quality knowledge base articles to support internal teams and self-service initiatives.
• Collaborate closely with Client Services on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot.
• Stay ahead of product updates and ensure learning and knowledge content remains current with release schedules.
• Assist with video creation and editing for product demonstrations, training sessions, and instructional content.
• Manage content development projects from planning through delivery, working with subject matter experts and external partners as needed.
• Advocate for and contribute to strong knowledge management processes and best practices.
• Communicate effectively with cross-functional teams, leadership, and stakeholders in a professional and collaborative manner.
• Ensure all work aligns with company policies, procedures, and quality standards.

Knowledge and Learning Content Specialist

Product Manager

• Own and curate product roadmaps that align with customer needs, market opportunities, and business priorities.
• Gather and analyze product feedback and enhancement requests through direct review, documentation, focus groups, and research.
• Partner with the product management team to build, validate, and continuously refine the product roadmap.
• Collaborate with engineering to identify, scope, design, estimate, and deliver product features.
• Document and analyze enhancement requests and trends to inform product direction.
• Deliver clear and effective functional product documentation.
• Plan, coordinate, and manage product version releases.
• Communicate product plans, updates, and value effectively to customers and internal stakeholders.
• Assist marketing in communicating product benefits and supporting launch activities.
• Participate in root cause analysis to recommend product improvements and enhance product fitness.
• Contribute to business process management initiatives by collecting metrics and improving processes.
• Conduct research, planning, and integration activities related to mergers and acquisitions.
• Act as a project manager on select initiatives as needed.
• Assist in developing product pricing strategies as appropriate.
• Communicate with colleagues, management, clients, and partners in a professional and courteous manner.
• Comply with all company regulations, policies, and procedures.

Consultant

• Design and build solutions using TeamDynamix products like iPaaS and Conversational AI for TeamDynamix clients.
• Design, build, and maintain automations and integrations between TeamDynamix solutions and client systems.
• Train customers on iPaaS best practices and automation strategies.
• Gather and document integration and automation requirements, collaborating closely with clients to validate solutions.
• Configure, test, and optimize integrations to ensure high-quality performance and reliability.
• Identify innovative ways to apply automation and technology to solve customer challenges.
• Provide proactive technical support and problem resolution to ensure customer satisfaction and minimize downtime.
• Serve as a technical resource to other members of the Professional Services team.
• Manage work effectively and multitask across multiple client assignments.
• Provide timely and accurate project updates to management.
• Contribute to knowledge base content and best practices to support both customers and internal teams.
• Assist in improving service delivery processes to maximize efficiency and resource utilization.