TDCX

Customer Support

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Customer Service Officer

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Agent

Product Designer

• Performing outbound calls to promote or update consumers on promotions, marketing activities that include club membership
• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests
• Handling general enquiries, feedback, and providing resolutions to consumers over the phone, social media, or emails
• Performing selling process and after-sale service with customers throughout the different media channels
• Capturing and updating the right information provided and obtained from consumers onto the system always
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Travel Experience Designer

Inside Sales

• Manage, oversee and connect the pipeline of qualified opportunities from the partner and distributer through channel for successful deal closure
• Ensure a smooth handover of opportunities and deliver a consistent partner experience
• Support partners in driving opportunity progression and resolving deal blockers
• Monitor and report on pipeline progress to ensure timely deal closure such as chasing Purchasing Orders
• Maintain accurate and clean data for forecasting and reporting
• Analyze pipeline data to provide insights, highlight trends, and support data-driven decisions
• Collaborate closely with internal sales, partner, and operations teams to improve deal performance

Inside Partner Sales Account Manager

General

• Draft and handle administrative documents
• Provide support for training and auditing
• Apply data analytics skills to support reporting, insights generation, and decision-making
• Utilize AI tools and their applications to enhance productivity, analysis, and process improvements
• Input data into respective applications and systems with high level of accuracy
• Assist with meeting preparations, minute-taking and follow through on action items
• Obtain a deep understanding of processes and prepare workflow documents in accordance with Standard Operating Procedures
• Communicate and engage regularly with key stakeholders to ensure compliance to work processes
• Help with planning, organising, and executing events/activities/roadshows etc
• Work with Management to prioritize business and information needs including tracking and recording the progress of projects status
• Drive performance improvement initiatives that will enhance the effectiveness & efficiency of operational and support teams
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Intern, TL Development

Operations

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client.
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Operations Team Lead

Customer Care Support Specialist, French

Recruitment

• Work closely with hiring managers to understand their recruiting and selection requirements in order to meet hiring needs on a timely basis
• Responsible for the complete cycle of recruitment from sourcing, job advertising, resume screening, interviewing to deliver headcount targets
• Adopting effective and innovative methods of recruitment in order to deliver headcount targets
• Participate in recruitment marketing programmes i.e. career talks and job fairs
• Prepare recruitment reports in order to monitor and assess effectiveness of recruitment strategies
• Prepare and complete the recruitment administrative functions
• Ability to ask the right questions to the candidate
• Foster a deal in selling the best talent to the hiring managers and selling the best talent on the job
• Work closely with HR representatives or company leaders to ensure that their alternative solution adheres to their organization's budget and policies
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Talent Acquisition Specialist, Korean Speaking

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue
• Ensure first contact resolution and effective follow-up
• Provide constructive feedback on tools, resources, procedures and guidelines
• Deliver the best services to customers to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities as assigned

Customer Care Support Specialist, Italian

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Customer Care Support Specialist, Portuguese

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Officer – Tourism, Govt Proj

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Representative

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions
• Ensure first contact resolution and effective follow-up with Service partners and internal departments
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management

Senior Customer Service Specialist

• Proactively hunt and engage net-new customers through outbound prospecting activities including cold calling, email outreach, account mapping, and customer discovery conversations.
• Generate qualified cloud opportunities through proactive outbound hunting and customer discovery activities, enabling downstream sales teams to accelerate pipeline conversion and revenue growth.
• Execute high-volume outbound activities daily to build, manage, and grow a healthy sales pipeline across assigned territories and industries.
• Identify customer pain points, business challenges, and digital transformation opportunities to position relevant cloud and technology solutions.
• Conduct discovery conversations with business and technical decision makers to understand current environments, cloud maturity, business priorities, and potential solution fit.
• Qualify leads based on business needs, technical requirements, buying signals, and opportunity potential before transitioning opportunities to downstream sales teams.
• Drive pipeline generation aligned to defined KPIs including talk time, outbound activities, opportunity creation, and pipeline contribution targets.
• Develop strategic account penetration plans to maximize customer engagement and uncover whitespace opportunities within assigned accounts.
• Maintain accurate CRM hygiene, activity tracking, pipeline updates, and opportunity documentation.
• Collaborate closely with internal stakeholders including technical specialists, sales teams, partner ecosystems, and operations teams to accelerate opportunity progression.
• Stay updated on cloud technologies, industry trends, competitive landscape, and emerging digital transformation initiatives.
• Demonstrate strong sales discipline, resilience, urgency, and adaptability in a highly target-driven environment.
• Contribute ideas and recommendations to improve outreach strategies, pipeline generation effectiveness, operational efficiency, and customer engagement models.
• Any other duties and responsibilities assigned by management from time to time within your category of employment.