Travel Experience Designer

TDCX

Outbound calls for promotions and support, handling enquiries in travel industry. Join TDCX, a leading BPO based in Singapore, for customer experience solutions.

Posted 7/24/2026full-time🇸🇬 SingaporeJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, effective listening, and the ability to empathize with customers while managing multiple tasks. Proficient in capturing and updating consumer information across various media channels, ensuring high-quality service and customer satisfaction.

Highest-signal resume keywords

Customer ServiceEffective CommunicationTime ManagementTravel Industry ExperienceMulti-Tasking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Information ManagementSales ProcessPromotions ManagementCampaign ManagementQuality Management System

Soft Skills

EmpathyListening SkillsMotivationAdaptabilityPhone Etiquette

Tools & Technologies

Computer ProficiencyMultiple Systems

Certifications & Qualifications

DiplomaBachelor's DegreeMaster's Degree

Industry Keywords

Travel Agent ExperienceHospitality ExperienceConsumer FeedbackOutbound CallsSocial Media Engagement

About the role

Key responsibilities & impact

Performing outbound calls to promote or update consumers on promotions, marketing activities that include club membership
Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests
Handling general enquiries, feedback, and providing resolutions to consumers over the phone, social media, or emails
Performing selling process and after-sale service with customers throughout the different media channels
Capturing and updating the right information provided and obtained from consumers onto the system always
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
With at least 1 year of prior travel agent or hospitality experience
Has a passion for travel and has traveled extensively
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in Thai/English or Thai/English/Bahasa Indonesia

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field