Customer Care Support Specialist, Portuguese

TDCX

Customer Care Support Specialist providing exceptional support to customers via all communication channels. Engaging with customers and ensuring satisfaction through effective problem solving in Singapore.

Posted 7/19/2026full-time🇸🇬 SingaporeJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first contact resolution and effective communication. Capable of building relationships and providing strategic solutions while adapting to diverse customer needs.

Highest-signal resume keywords

Customer Service ExperienceAdvanced English SkillsEmotional MaturityEffective Communication SkillsAutomotive Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Curious ListenerTeam PlayerAction-OrientedResults-FocusedEmpathy

Industry Keywords

Customer ExperienceFirst Contact ResolutionQuality Management SystemService StandardsCustomer Satisfaction

About the role

Key responsibilities & impact

Provide excellent support experience to customers via all relevant communication channels
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Requirements

What you’ll need

Minimum 1 year of experience in customer service in the automotive sector
Advanced English skills and native-level fluency in the supporting market's language
High emotional maturity and passion for customer experience
Curious listener & learner, respectful of others, and team player attitude
Action-oriented, results-focused, able to work independently, and able to handle diverse situations
Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy, and be patient
Effective communication skills on both technical and non-technical topics with customers and team members
Passion for people is important; passion for cars is a bonus

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field