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About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels
- Identify customer's needs, researching any existing issue in order to provide strategic solutions
- Ensure first contact resolution and effective follow-up with Service partners and internal departments
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Deliver the best services to customers to ensure the highest customer satisfaction
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferably with 2 years of working experience in the related field
- Fresh graduates are encouraged to apply
- Possesses strong time management skills and is motivated to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicatorEffective ListeningEmpathyMulti-taskingGood Phone Etiquette
Certifications
DiplomaBachelor's DegreeMaster's Degree