TaskUs

Artificial Intelligence

• Lead the design and implementation of quality assurance protocols
• Design and oversee specialized quality protocols for data collection
• Master the "Human-in-the-Loop" for Hardware
• Drive thought leadership with customers on data quality goals
• Act as the primary point of contact for customer discussions
• Foster a high-performance culture
• Implement new methodologies for improving data quality

Head of Quality – AI Data Operations

Analyst

• Conceptualize, brand, and launch high-visibility global engagement activities.
• Own the full lifecycle of engagement programs across diverse time zones and cultures.
• Work autonomously to navigate roadblocks and streamline delivery processes.
• Independently manage and track the Global Engagement budget.
• Define and monitor success metrics, providing data-driven insights that prove the ROI of initiatives.

Global Employee Engagement Analyst

Director

• Develop and execute a global privacy roadmap
• Act as the subject matter expert on global privacy laws
• Partner with Sales and Legal to negotiate complex Data Processing Addendums (DPAs)
• Partner with the Product and AI Operations teams to ensure ethical use of AI
• Embed privacy requirements into new product development and client onboarding processes
• Oversee privacy due diligence and lifecycle management of third-party vendors
• Lead the Global Privacy Incident Response Team
• Oversee Data Protection Impact Assessments (DPIAs) and manage third-party privacy audits
• Foster a culture of privacy awareness across the global frontline
• Lead and scale a multidisciplinary global privacy team

Global Privacy Director

Human Resources

• Translating business strategies and issues into appropriate HR actions.
• Coaching key business leaders on leading and managing their organizations effectively.
• Diagnosing organizational effectiveness issues and implementing solutions.
• Lead, execute, and improve elements of the core HR functions including Compensation, Performance Management, Employee Relations, Succession Planning, Training/Development, policy formulation, etc.
• Leading through challenging employee relations situations including investigations, performance and behavior management, and terminations.
• Help define HR programs to drive a culture of highly engaged employee in alignment with our business strategy.
• Develop and implement short and long-range programs and initiatives to drive organizational effectiveness, professional development, and overall management and performance of employees.
• Extract and share relevant insights to coach and empower leaders to positively influence and impact workplace culture in alignment with our People First culture.
• Serve as the corporate liaison to advise and consult on cross-functional policies, processes, and facilitate relevant internal communication to employees, managers, and departments.
• Define and monitor relevant metrics, ROI, and KPIs to proactively diagnose and address employment and operational related trends.
• Develops human resources solutions by collecting and analyzing information and recommending courses of action.
• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions.

HR Manager

IT Support

• Lead, mentor, and coach a team of Business Analysts across various business domains.
• Conduct regular performance reviews, provide feedback, and create development plans to enhance BA capabilities.
• Manage team resource allocation and workload distribution to ensure project coverage and balance.
• Define, implement, and maintain BA standards, frameworks, and best practices.
• Review and ensure completeness and accuracy of business requirements, functional specifications, and user stories.
• Collaborate with business stakeholders, project managers, product owners, and technical teams to define and prioritize requirements.
• Facilitate workshops, requirement sessions, and stakeholder discussions to ensure shared understanding of business needs.
• Identify opportunities for improving BA processes, tools, and templates to enhance team efficiency and quality.

IT Manager, Applications

• provide world-class service to clients in an accurate, efficient and respectful manner
• ensure all calls are handled professionally based on Quality Guidelines
• meet and exceed client mandated KPI's
• ensure consistent performance based on a continuous improvement model
• ensure confidentiality of all login and passwords
• participate in all mandated trainings and/or seminars
• maintain knowledge of the functional area and company policies and procedures
• provide feedback to management concerning possible problems or areas of improvement
• perform other duties as assigned by management

Quality Analyst

Operations

• provide outsourced digital services
• deliver next-generation customer experience
• represent, protect and grow client brands
• leverage cloud-based infrastructure

Senior Operations Manager

Recruitment

• Collaborate with business leaders and hiring managers to understand talent needs and translate them into effective, fast-moving sourcing strategies
• Lead talent attraction efforts through creative sourcing, employer branding, and marketing initiatives
• Drive candidate engagement through compelling outreach and a smooth, high-touch candidate experience
• Manage and maintain accurate candidate data in real time within internal staffing systems
• Own and drive our Employee Referral Program and vendor management, ensuring optimal performance and ROI
• Partner on external branding, events, and marketing campaigns to strengthen our talent pipeline
• Respond quickly to shifting hiring needs and volume spikes—urgency is key
• Align closely with leadership and departmental goals, taking direction constructively and adjusting priorities to meet evolving business needs
• Be a collaborative force within the TA team—sharing knowledge, supporting peers, and celebrating wins together

Talent Acquisition Specialist

Social Media Manager

• Spend day on the client's platform using social listening tools
• Identify emerging trends, technical friction, and brand sentiment
• De-escalate high-stakes threads and translate user input into actionable insights
• Ensure every user feels heard, valued, and supported

Social Media Community Manager – Part Time

Client Services Representative

• Develop and implement compliance policies and procedures in alignment with TaskUs policies, industry regulations, and client requirements.
• Ensure adherence to global regulatory frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws.
• To lead and coordinate internal and external audits, compliance assessments, and risk mitigation efforts.
• Oversee third-party vendor compliance, ensuring all contractual obligations are met.
• Identify operational risks and implement corrective actions to enhance compliance measures.
• Prepare and present regular reports on compliance status, risks, and mitigation plans to senior leadership.
• Collaborate with cross-functional teams to establish, implement, and monitor compliance programs tailored to client requirements and applicable laws.
• Provide training and resources to team members to enhance their understanding of compliance, including certifications where applicable.
• Lead the audit & compliance team to ensure effective remediation of audit findings.
• Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams.
• Assess the potential contractual, financial, or legal implications of policy or practice changes that could lead to non-compliance.
• Work closely with various departments to address and resolve non-compliance issues effectively.
• Develop and oversee control systems to prevent or address legal guidelines and internal policy violations.
• Continuously evaluate the efficiency and effectiveness of compliance controls and implement improvements.
• Advise senior leadership on business operations related to investment, risks, and policy development as needed.
• Act as the primary liaison for regulatory authorities, clients, and auditors on compliance matters.
• Partner with HR, Legal, IT Security, and Operations to ensure end-to-end compliance in all TaskUs processes.
• Support client due diligence processes and respond to compliance queries during RFPs, client visits, and audits.

Senior Manager, Client Services

• Manage day-to-day business operations including performance, billing, and PNL
• Weekly syncs with Operations Managers and Team Leads
• One on one coaching and development with team members as needed
• Meet with Senior Management and clients to continue business growth
• Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts
• Promote department culture
• Ensure that KPIs are being met and solve business problems through innovation

Customer Support

• Provide comprehensive customer service, order management, and warranty support to clients' customers
• Communicate through phone and email channels to address inquiries and resolve customer concerns
• Deliver exceptional customer service via phone and email
• Manage customer orders, including processing and tracking
• Provide warranty support and process warranty claims
• Handle inquiries related to orders, products, and services
• Assist customers with navigating the global marketplace
• Support customer groups and address their specific needs
• Resolve production and shipping issues
• Provide website support and troubleshooting
• Handle other customer inquiries, including spam and marketing-related issues

Retail Sales Representative

• Manage day-to-day business operations, including performance, billing, and PNL
• Manage a high-performing team of Operations Managers and Team Leads
• Design and scale response frameworks for unique AV challenges
• Drive KPI excellence across specialized AV metrics
• Meet with Senior Management and clients as needed to continue business growth
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation
• Own the hiring and talent development pipeline

Senior Operations Manager – ERT

• Manage and optimize the operational aspects of talent acquisition function supporting candidate onboarding
• Lead and mentor a team of TA Operations professionals
• Ensure successful delivery of onboarding activities
• Continuously review and refine TA processes and workflows
• Develop recruitment metrics and analytics reports
• Oversee configuration and optimization of the applicant tracking system
• Ensure compliance with labor laws and company policies
• Manage a portfolio of talent acquisition vendors and evaluate performance
• Enhance the candidate experience through feedback and insights

Talent Acquisition Operations Manager

• Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.
• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
• Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
• Ensure adherence to all relevant safety regulations and certifications.

Head of Quality – AI Data Operations

Global Employee Engagement Analyst

Global Privacy Director

HR Manager

IT Manager, Applications

Quality Analyst

Senior Operations Manager

Talent Acquisition Specialist

Social Media Community Manager – Part Time

Senior Manager, Client Services

Senior Operations Manager

Retail Sales Representative

Senior Operations Manager – ERT

Talent Acquisition Operations Manager

Autonomous Vehicle Support Specialist, Bilingual