TaskUs

Analyst

• Audit calls/interactions/transactions for aligned teammates
• Coach teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and trainings which need identification
• Partner with team leaders (TL) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/line of business (LOB)
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects
• Verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests, and campaigns for the assigned span
• Be updated on knowledge, and serve as an SME for the campaign/LOB

Quality Analyst – Healthcare, Seasonal

Representative

• Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
• Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.
• Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
• Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
• Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.
• Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
• Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
• Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Fraud Representative

Project Manager

• be the architect of AI-integrated project delivery
• transcend traditional road mapping by orchestrating human-AI collaboration to accelerate client implementations and internal digital transformations
• developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers)
• engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met
• leading weekly syncs, tracking milestones, action items, and escalation points
• conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution
• validating workflows and processes for new opportunities
• acting as the communication hub for project stakeholders, managing competing priorities and expectations
• collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners
• being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes
• managing client relationships and expectations throughout the project cycle
• contributing to the closure process and organization-wide improvements based on lessons learned
• reporting to cross-geo managers and aligning with diverse teams across multiple regions
• proactively incorporate generative AI tools (e.g., Google Workspace with Gemini) or likes to streamline the creation of project documentation, including initial project plans, executive reports, and proposals
• identify opportunities to leverage AI for process improvements, including automating routine project tasks

Learning and Development

• Create and maintain a positive and professional learning environment in the organization
• Design and expand training and development programs aligned with product-specific training methodologies
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct.

Learning Experience Leader – Emergency Response

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives
• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention
• Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success
• Develop learning strategies that are clearly aligned to and support business objectives
• Design solutions that are relevant, prioritized, and aligned to talent needs
• Conceptualize and develop content catering to audiences from different functions
• Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System
• Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement
• Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed
• Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance and the overall employee experience
• Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs
• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness
• Provide guidance and support to managers and employees on performance management process, career development and individual learning plans
• Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services

Director, Learning Experience – Learning and Organization Development

Director

• Conceptualize, develop, and deliver high-impact learning solutions
• Provide thought leadership in learning experience design strategies
• Develop skills assessments that enable readiness for new hires
• Implement state-of-the-art learning experiences through various modes of delivery
• Hire, develop, evaluate, and retain key talent for seamless execution of learning interventions

Quality Analyst – Healthcare, Seasonal

Fraud Representative

Project Manager

Learning Experience Leader – Emergency Response

Director, Learning Experience – Learning and Organization Development

Senior Director, LXS