TaskUs

Learning and Development

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs
• Set the standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs
• Amend and revise programs as necessary
• Act as the content expert, and maintain relevant training documents
• Develop and create effective induction programs
• Monitor and review trainees’ progress
• Audit trainees in the field to ensure strict adherence to company policies
• Ensure that statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct

Learning Experience Leader – Roadside Assistance Specialist

IT Support

• Lead the IT Support team’s overall performance in troubleshooting and resolving end users and end points incidents and service requests
• Control Technology issues with high sense of urgency
• Resource management including capacity planning, resource allocations, and assignments on day-to-day tasks
• Review status reports and management updates/presentations
• Recommend strategies for business process improvement through automation solutions
• Oversee the administration and maintenance for both hardware and software
• Provide additional support if necessary
• Ensure accurate inventory and tracking of all IT hardware and software assets
• Conduct effective performance evaluations and mentor team members

IT Manager

Support Engineer

• Build and expand professional excellence in support service to customers
• Ensure customer delight by meeting or exceeding internal KPI targets
• Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets
• Play a pivotal role in keeping businesses running smoothly & securely
• Build lifelong relationships with customers

Technical Support Engineer

Artificial Intelligence

• Ensure quality of training data and model evaluation services
• Drive thought leadership on data quality
• Oversee development of training and quality protocols
• Provide strategic guidance on data quality challenges

Head of Quality – AI Data Operations

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs
• Coordinate, organize, and implement all of our training programs
• Ensure the success of our and our client’s new hire training and onboarding programs
• Work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders
• Maintain a training schedule for respective assigned sites
• Update all spreadsheets for rosters
• Interview for new learning experience staff
• Onboard learning experience staff
• Grade learning experience staff on training skill sets
• Develop learning experience staff and leadership with education and certifications
• Observe learning experience staff during training classes
• Provide effective coaching and feedback for the development of learning experience staff
• Provide KPIs and standards for each quarter for learning experience staff
• Document information on each learning experience staff member
• Receive and analyze training evaluation forms for each class
• Create and maintain training methodologies for the learning experience department
• Develop training courses to further educate current employees
• Ensure accountability of positions to which responsibilities have been delegated in the safety and health management system
• Ensure training of workers in the aspects of occupational health and safety

Learning Experience Manager – Travel Required

• create and maintain a positive and professional learning environment
• design and expand training and development programs
• Set the standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver training which includes curriculum, training, and exams for preparatory courses
• Deliver technical preparatory training covering basic skills
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities
• Amend and revise programs to adapt to changes in the work environment
• Act as the content expert
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training
• Deliver technical preparatory training covering basic skill requirements
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary
• Develop and create effective induction programs
• Monitor and review trainees’ progress
• Ensure statutory training requirements are met

Operations

• Own the execution of onboarding, activation, and retention programs.
• Continuously review existing SOPs for tasker engagement and suggest/implement updates.
• Monitor project queues for signs of tasker fatigue or confusion and resolve issues.
• Draft clear, concise, and culturally sensitive communications.
• Manage community feedback channels and surveys, synthesizing common themes into actionable reports.
• Maintain dashboards related to community health and provide weekly updates on community status.

Community Operations Specialist

• Oversee day-to-day operations to support growth and add to the bottom line
• Focus on strategic planning and goal-setting
• Provide management and oversight of all aspects of the business
• Collaborate well with senior leadership
• Ensure the entire organization is on track
• Formulate policies and strategic plans for growth
• Improve operational efficiency in targeted areas
• Maintain profit margins and accountability through internal control systems

VP, Operations – AV

Manager

• Provide functional support by overseeing the design, implementation, and management of comprehensive compensation and benefits programs
• Ensure that total rewards offerings are competitive, aligned with company goals, and compliant with legal regulations
• Collaborate closely with HR and leadership teams to attract, retain, and motivate employees while optimizing the company's investment in human capital
• Monitor market trends, perform benchmarking, and adjust reward strategies to maintain employee satisfaction and drive business performance

Learning Experience Leader – Roadside Assistance Specialist

IT Manager

Technical Support Engineer

Head of Quality – AI Data Operations

Learning Experience Manager – Travel Required

Learning Experience Leader – Roadside Assistance Specialist

Learning Experience Leader – Roadside Assistance Specialist

Community Operations Specialist

VP, Operations – AV

Senior Manager – Total Rewards