TaskUs

Business Development Rep

• Meet aggressive sales growth goals, while managing a reliable pipeline and forecasting responsibilities
• Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes
• Expert at cultivating and maintaining relationships with decision makers in client organizations (DVP of BD, SVP, Sales and other executives) to secure new business, new client accounts and maximize the value delivered by TaskUs’ services
• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
• Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
• Possess an in-depth understanding of TaskUs’ services and differentiation
• Shepherd all client wins, ensuring a smooth transition into Implementation and Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution
• Maintain competitive knowledge and focus, continuously grow and develop professionally

VP, Business Development

Recruitment

• Provide strategic direction and executive leadership for the corporate TA function.
• You will design forward-looking recruitment strategies that align with our organization’s workforce plans, growth objectives, and long-term business goals.
• Sometimes, standard hiring isn't enough. You will lead the strategy and execution for niche client groups and specialized skill sets.
• You will define the strategy and manage the end-to-end process for these high-priority, revenue-generating initiatives.
• You will monitor team bandwidth and resource allocation, ensuring your recruiters are efficient, supported, and not burning out.
• You balance the load to meet hiring targets while maintaining our "People First" culture.
• You own the checkbook for your function. You will manage headcount planning, recruitment spend, and vendor contracts, keeping a close eye on the CPH to ensure we are operating sustainably.
• You are the champion of our tools. You will oversee the optimization of our recruitment tech stack (ATS, AI tools etc).
• You will drive the adoption of automation to make our lives easier and the candidate journey smoother.
• You will manage strategic relationships with external partners (agencies, job boards, tech vendors), negotiating contracts and holding them accountable to SLAs.
• You don’t settle for "good enough." You stay ahead of industry trends and constantly look for ways to improve agility, scalability, and quality of hire.

Manager, Corporate Talent Acquisition

Consultant

• Provide instructional design services to Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST)
• Analyze learning needs
• Conduct audience, context, content, and available performance analysis when determining a design for a particular project
• Gather data for analyses
• Determine required skills and competency levels for learners/participants
• Collaborate with SMEs, stakeholders and other key departments
• Identify training objectives and performance targets
• Define instructional design strategy
• Scope/outlining training content
• Build training curriculum/lesson plans
• Write storyboards/scripts
• Design facilitator and participant guides
• Facilitate Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
• Create knowledge and skills assessments
• Evaluate learning effectiveness
• Discover and implement techniques to drive online learning adoption and content usage
• Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

Learning Experience Consultant

Technical Writer

• Scope and create documentation both individually and by collaborating with teams
• Write clear documentation about how to perform technical and other tasks
• Edit, clarify, and proofread documents written by others
• Write and test published documents to ensure searchability and effectiveness
• Manage multiple, competing priorities in a constantly changing environment
• Plan, research, and write documentation for projects of moderate to high complexity and scope
• Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
• Identify audiences for content and anticipate the questions, problems, and needs that content should address
• Develop innovative solutions to resolve complex tasks
• Work on solutions that improve processes and practices, including maintenance processes and tools
• Create operating guidelines, knowledge bases, customer support agent content, and "frequently asked questions" pages to help customer support staff, consumers, and other users within a company or an industry
• Collaborate with SMEs, product designers, and other internal experts in addition to conducting independent research

Senior Technical Writer

• Collaborate with business leaders and hiring managers to understand talent needs and translate them into effective, fast-moving sourcing strategies
• Lead talent attraction efforts through creative sourcing, employer branding, and marketing initiatives
• Drive candidate engagement through compelling outreach and a smooth, high-touch candidate experience
• Manage and maintain accurate candidate data in real time within internal staffing systems
• Own and drive our Employee Referral Program and vendor management, ensuring optimal performance and ROI
• Partner on external branding, events, and marketing campaigns to strengthen our talent pipeline
• Respond quickly to shifting hiring needs and volume spikes—urgency is key
• Align closely with leadership and departmental goals, taking direction constructively and adjusting priorities to meet evolving business needs
• Be a collaborative force within the TA team—sharing knowledge, supporting peers, and celebrating wins together

Talent Acquisition Specialist

Learning and Development

• Manage day-to-day training programs across all sites
• Select, train, and provide guidance for Training Managers and Supervisors
• Implement campaign-specific training programs for Team Leaders and Teammates
• Create and execute training materials aligned with business objectives

Senior Training Manager

Operations

• Align and lead the Operations team to flawless delivery globally
• Offer solutions utilizing persuasive win themes and effective project management strategies
• Develop a deep understanding of the TaskUs portfolio of Services and Solutions
• Support quarterly business reviews with thought leadership and present growth opportunities
• Establishing goals, analyzing growth and providing accurate/complete submission of required progress reports
• Set up global strategy and ops model yet quick to adjust depending on business and frontline needs
• Champion frontline-first operations

Senior Director – Global Operations

• Establish and lead the operating rhythm (Monthly/Quarterly Business Reviews)
• Serve as the primary operational point of contact for the client
• Ensure "One TaskUs" consistency by identifying best practices
• Lead the Innovation Council for your accounts
• Act as the ultimate escalation point for global performance issues
• Partner closely with Client Services, Finance, and Recruitment
• Provide strategic guidance to regional Operations Managers

Director of Global Operations

Artificial Intelligence

• Own the day-to-day strategy and operations for human data annotation projects that power AI and ML pipelines.
• Manage distributed teams, keeping workflows running smoothly, and ensuring high quality labelled data is delivered on time and to spec.
• Lead end to end delivery of data annotation projects across multiple data types and use cases, ensuring agreed volumes, timelines and SLAs are met.
• Plan headcount, schedules and coverage across sites and remote workers based on forecast demand and priority work, updating plans as requirements change.
• Monitor core operational metrics such as throughput, turnaround time, utilisation and rework.
• Flag risks early, manage incidents and escalations, and coordinate corrective actions to prevent repeat issues.
• Partner closely with the Quality team for realistic sampling plans, audits and evaluation designs, ensuring insights translate into improvements to workflows, coaching and guidelines.
• Work with research, engineering and other client stakeholders to translate complex project/model requirements into high-quality data pipelines.
• Be the go-to expert on human data and annotation operations, providing clear guidance on best practices and shaping how data is annotated across the team.
• Use operational and quality insights to refine annotation schemas, guidelines and operational workflows over time.
• Act as a primary operational contact for clients and key internal stakeholders, owning regular business reviews and sharing updates on changes, risks, and timelines.
• Maintain clear, accurate SOPs and documentation to support operational consistency, knowledge transfer and scalability.
• Manage a distributed team, set clear expectations, give regular feedback and run structured performance and development conversations.
• Shape onboarding, calibration and upskilling plans in collaboration with Learning Experience and Quality teams to meet client expectations.
• Create a feedback loop for team leads and annotators to surface challenges and ideas, continuously refining guidelines and workflows.

AI Data Operations Manager

• Perform quality audits on annotated datasets to ensure that they meet established guidelines and quality benchmarks.
• Leverage statistical based quality metrics such as F1 score and inter-annotator agreement to evaluate data quality.
• Analyze annotation errors, trends, project processes, and project documentation to identify and understand the root cause of errors and propose remediation strategies.
• Resolve and analyze edge-case annotations to ensure quality and identify areas for improvement.
• Become proficient in using annotation and quality control tools to perform reviews and track quality metrics.
• Become an expert in the project specific guidelines and provide feedback for potential clarifications or improvements.
• Identify opportunities to use automation to help enhance analytics, provide deeper insights, and improve efficiency.
• Develop and maintain up-to-date documentation on quality standards, annotation guidelines, and quality control procedures.
• Provide regular feedback that identifies areas for improvement across the annotation pipeline.
• Work closely with key project stakeholders and clients to understand project requirements and improve annotation pipelines.
• Assist with training annotators, providing guidance, feedback, and support to ensure data quality.
• Provide regular updates that highlight data quality metrics, key findings, and actionable insights for continuous process improvements.

AI Data Quality Analyst

General Counsel

• Provide business-oriented and practical counsel and guidance to human resources, operations, and other teams on various labor and employment laws as well as strategies for risk mitigation
• Evaluate and provide tactical and strategic advice and manage pre-litigation, litigation, regulatory proceedings, and related matters
• Manage outside counsel on a variety of litigation and employment related matters, and ensure outside counsel is tracking to budget and maintain internal reporting regarding employment and litigation matters
• Work with senior TaskUs management on expansion into international markets, identifying country-specific risks
• Advice and/or negotiate as appropriate the resolution of employment related disputes and claims
• Monitor and manage the company's global employee hotline
• Audit and monitor investigation closure reports, provide analysis and trends, organize and lead review meetings, identify publish periodic dashboard for the HR team, organize meetings and discuss various trends and analysis related to complaints
• Draft, review and/or approve employment-related documents, such as employment contracts, settlement agreements, policies, procedures, etc.
• Develop and deliver training on relevant labor laws and issues across India, and other geographies across Asia and Africa
• Review and provide legal guidance and support to Notice to Explain, Notice of Decision and other disciplinary processes
• Assist with periodic legal reviews of and updates on employment agreement templates, employment practices and arrangements, and company policies and procedures
• Support and lead investigation processes on various labor and fraud matters, including investigating employee/business concerns, and supervising/reviewing investigations and reports
• Serve as Legal representative on global projects, initiatives, expansion, and developments globally
• Research, monitor and analyze relevant laws and regulations and advise relevant management of such developments
• Manage, mentor and support a team of attorneys located in India and the Philippines
• Perform other duties and/or special projects as assigned/required from time to time

Senior Director, Employment and Litigation Counsel

Data Engineer

• Designing, developing, and maintaining data pipelines, and data warehouses
• Making accurate and meaningful data available for consumption of TaskUs Business Intelligence reporting methodology
• Configure and set up solutions based on pre-approved patterns to move data
• Management of data integration & ETL jobs
• Configuration and deployment of automation of jobs
• Design, develop and verify the data model according to the business requirements
• Collaborate with technical users to define data requirements & establish business rules
• Continuously optimize the model and perform unit and system integration testing
• Monitor error handling and logging tools and processes

• Lead and mentor a team of TA Operations professionals
• Ensure successful and timely completion of all onboarding activity
• Continuously review and refine TA processes, workflows, and tools
• Develop and maintain recruitment metrics and analytics reports
• Oversee the administration and optimization of the applicant tracking system
• Ensure compliance with relevant labor laws and company policies
• Strategically manage a portfolio of talent acquisition vendors
• Champion a proactive and data-driven approach to enhancing candidate experience
• Collaborate closely with leaders across multiple departments
• Stay updated on industry trends and emerging technologies

Talent Acquisition Operations Manager

• Develop comprehensive project plans utilizing standardized documentation templates like Work Breakdown Structures (WBS), formal agendas, and action item trackers.
• Manage project documentation and ensure its completion throughout the project lifecycle.
• Conduct deep-dive meetings with stakeholders and subject matter experts (SMEs) to gather information, document minutes, establish timelines, and identify action items.
• Host weekly project sync meetings, documenting milestones, action items, and escalation points, and ensuring all parties are aligned.
• Engage key stakeholders and project sponsors from project discovery to closure.
• Prioritize and manage project scope, cost, and timelines while effectively managing stakeholder expectations.
• Act as a communication champion, ensuring transparency and managing competing agendas among stakeholders.
• Validate the workflows and processes of incoming WTS opportunities.
• Collaborate with internal and external partners on process and operational improvements throughout the project cycle.
• Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned.

Lead Technical Writer

Engineer

• Lead and provide expertise in the administration, deployment, and implementation of Google Workspace solutions across the enterprise.
• Oversee the daily operation of the GWS ecosystem, including the GWS admin console, third-party tools, and internal utilities.
• Act as the primary point of contact with Google product managers, strategists, tech support, and outsourced vendors.
• Lead the implementation of custom solutions that integrate GWS functionality and improve enterprise productivity.
• Manage the resolution of escalated issues related to GWS, coordinating with internal technical teams and Google support.
• Administer Google’s Enterprise Mobility Management (EMM) environment, manage device enrollments, resolve complex mobile OS issues, and maintain oversight of Google Chrome endpoints and associated device management.
• Set up and maintain Google Analytics digital properties, enabling dashboards and reports.
• Oversee and optimize GWS account management processes, integrating them with enterprise Identity and Access Management (IAM) systems.
• Collaborate with the Information Security team to enforce security policies, including cross-platform controls, audit procedures, and secure app management.
• Manage the publishing, revocation, and updates of apps and extensions within the enterprise mobile and Chrome app stores.