Quality Analyst – Healthcare, Seasonal

TaskUs

Quality Analyst ensuring healthcare compliance for TaskUs, leveraging auditing and coaching strategies to improve team performance. Engaging in strategic projects to enhance organizational outcomes.

Posted 7/10/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $34,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Audit calls/interactions/transactions for aligned teammates
Coach teammates for performance improvement (campaign specific)
Report performance for an aligned span on a daily/weekly/monthly basis
Provide inputs and basis audits for briefings and trainings which need identification
Partner with team leaders (TL) in leading team meetings for metrics improvement
Participate in strategic projects for the campaign/line of business (LOB)
Identify and escalate any potential quality issues per defined process
Isolate and report defects
Verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests, and campaigns for the assigned span
Be updated on knowledge, and serve as an SME for the campaign/LOB

Requirements

What you’ll need

A graduate of any course is preferred
Minimum 1 year work experience as a quality analyst
Basic skills in Excel or Google Sheets
Problem-solving skills
Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc.
Experience working in the Healthcare Fields/Branches
Able to work from home (Stable internet / Private workspace)

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) with company match
paid time off including vacation, sick leave, and holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality ToolsCause and Effect AnalysisHistogramCorrelationDefect ReportingMetrics ReportingProcess Improvement

Soft Skills

CoachingCollaborationCommunication