Fraud Representative

TaskUs

Fraud Representative investigating and resolving fraud-related activity for supported clients. Collaborating with internal teams and maintaining thorough documentation throughout the process.

Posted 7/10/2026full-timeNew Braunfels • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating financial crime and fraud, utilizing data analysis techniques to identify patterns and develop comprehensive fraud cases. Strong communication and interpersonal skills are essential for collaboration with customers and internal teams while maintaining confidentiality and implementing process improvements.

Highest-signal resume keywords

Financial Crime InvestigationsData Analysis TechniquesFraud RemediationMicrosoft Excel ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFraud InvestigationFraud Detection MethodsPattern DetectionDocumentation Skills

Soft Skills

Communication SkillsCreative Problem SolvingSelf-DrivenResourcefulnessAttention to Detail

Tools & Technologies

Microsoft OfficeGoogle SuiteMac OS

Industry Keywords

Fraud PreventionFinancial CrimeCustomer SupportConfidentialityProcess Improvement

About the role

Key responsibilities & impact

Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.
Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.
Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Requirements

What you’ll need

Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred.
Financial/Customer Support Experience: at least 1 year is required.
Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.
Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.
Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.
Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.
Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.
Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.
Mac OS Experience: Familiarity with Mac OS is preferred.

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) with company match
paid time off including vacation, sick leave, and holidays