Fraud Representative

TaskUs

Fraud Representative investigating and resolving fraud-related activity for supported clients. Collaborating with internal teams and maintaining thorough documentation throughout the process.

Posted 7/10/2026full-timeNew Braunfels • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.
Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.
Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Requirements

What you’ll need

Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred.
Financial/Customer Support Experience: at least 1 year is required.
Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.
Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.
Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.
Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.
Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.
Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.
Mac OS Experience: Familiarity with Mac OS is preferred.

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) with company match
paid time off including vacation, sick leave, and holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data AnalysisFraud InvestigationFraud Detection MethodsPattern DetectionDocumentation Skills

Soft Skills

Communication SkillsCreative Problem SolvingSelf-DrivenResourcefulnessAttention to Detail