TASC

Account Manager

• Serve as one of the point of contacts for the client, ensuring ongoing strategic alignment and satisfaction
• Build and maintain strong, trust-based relationships across the client’s organization, including senior stakeholders
• Act as a connector between the client and Mastercard’s internal teams to ensure needs are understood and met
• Identify and execute on strategic opportunities to expand the partnership and drive adoption of Mastercard products and services
• Lead the development of client proposals, including RFP responses, business cases, commercial structuring, and contract negotiations
• Collaborate with cross-functional teams (finance, legal, product etc) to deliver tailored solutions
• Monitor key performance indicators (e.g., revenue, volume) and develop strategies to drive growth
• Ensure robust processes are in place to assess the health of the relationship, using both internal tools and direct client feedback
• Develop and implement action plans to address feedback and continuously improve the partnership
• Manage and communicate day-to-day operations (incl. QBRs), priorities, and progress across teams to ensure alignment and timely delivery
• Provide strategic direction and guidance to internal stakeholders to maximize partnership value.

Manager, Account Management, Merchant & Acceptance – Travel

Full-stack Engineer

• Responsible for the analysis, design, development and delivery of software solutions
• Is hands-on Domain Driven Design, Cloud technologies (Azure, AWS, PCF etc), Modernisation patterns, Database migration patterns, Security paradigms etc.
• Experience in Agile app development (with evolving architecture)
• Defines/evaluates requirements for new applications and customisations, adhering to standards, processes and best practices
• Must demonstrate long term strategic thinking and leadership.
• Mentor developers and tech leads to become technical SMEs on the Gateway Platforms
• Must be solutions oriented – ultimately find and implement the ‘best fit’ solution to address the requirement on time.
• Assist defining processes and choice of development tools to be used across the group
• Ensure code is easily maintainable and tracked in version control system. Responsible for ensuring Coding Standards
• Provide task estimates, level of complexity assessment

Principal Software Engineer

Business Development Rep

• Pipeline Development: Own the global number.
• Move beyond "spray and pray." Implement multi-channel sequencing (Email, Phone, LinkedIn, Video) powered by intent data
• Tech Stack Optimization: Champion the adoption of our sales tech stack (Salesforce, Outreach, ZoomInfo, and Generative AI tools) to increase efficiency.
• Data & Analytics: Partner with RevOps to rigorously track metrics that matter: conversion rates, lead velocity, pipeline contribution, and Customer Acquisition Cost (CAC).
• Act as the primary feedback loop to Marketing.

Director, Business Development

• Coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Provide Voice of Customer into proposed product development initiatives and rule changes.
• Build, grow, and manage operational and technical relationship with Key Accounts in market.
• Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers’ and Mastercard’s needs are met.
• Grow and manage close working relationships with customer's executive- and decision-making- level contacts.
• Identify customer needs and arrange for training and communication of operational enhancements.
• Drive customer and internal staff to ensure customer's compliance with all Mastercard technology enhancements
• Ability and willingness to provide off-hours support to customers as needed

Director, Technology Account Management

Consultant

• Cultivate strong working relationships with clients, ensuring effective collaboration and engagement while driving revenue growth and expanded buying centers.
• Demonstrate strong networking skills and a high degree of confidence initiating contact with new prospects to generate and qualify leads.
• Have a customer first attitude, capable of uncovering customer needs beyond their explicit requests and crafting innovative customer strategies.
• Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring seamless and efficient sales cycles while driving urgency with clients.
• Be responsible for achieving sales targets, revenue goals, and sales projections, consistently delivering outstanding personal performance.
• Lead both formal and informal pitches, from storyboarding to face-to-face presentations, delivering concise and persuasive materials tailored to the specific needs and level of the audience.
• Collaborate with stakeholders to define and refine engagement scope, ensuring alignment with business objectives and client requirements.
• Support project / customer success teams in problem-solving efforts and structuring project workplans.
• Create and deliver compelling and concise presentations that effectively communicate key insights and recommendations.
• Coach and provide valuable feedback to team members, fostering their professional growth.
• Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization.

Senior Managing Consultant – Merchant Co-Brands

Data Scientist

• Support the sales team to ensure Mastercard Identity can highlight the maximum benefit of its dataset through proof of value (POV) tests
• Support development of machine learning and rules-based models to help our client’s maximize fraud detection and false positive reduction, increase payment acceptance, and optimize their risk decisioning
• Understand customer business needs and workflows, using this knowledge to position Mastercard Identity products and design solutions using them
• Proactively nurture & maintain one-on-one relationships with customer data scientists, with the aim of providing deep insights for development of fraud models
• Acquire a deep knowledge of Mastercard Identity products and data, using this knowledge to act as subject matter expert for customers
• Analyze Mastercard Identity data features and provide recommendations to our Product team to ensure that our products continually provide the best performing signals for our customers
• Work with customer IT and engineering resources to QA their integration of Identity API products and ensure the correct data is available for modeling
• Assist with internal training on Identity products, data, and processes
• Attend product spec reviews to bring customer facing perspectives and share feedback from the market

Lead Field Data Scientist

• Drive growth in B2B payments with new customers
• Deepen participation in carded commercial POS flows and B2B accounts payable flows
• Deliver GDV & Net Revenue KPIs against customers
• Grow, maintain, convert, and track a healthy pipeline of Large Market/B2B opportunities
• Articulate value Mastercard can bring around Product, D&S and other Services capabilities
• Create, drive, and win deals with Financial Institution partners
• Take responsibility for training the sales teams inside the FI partners
• Undertake Direct-to-Corporate activities
• Own deal implementation & go-live in partnership with B2B Program Managers
• Develop and manage a Commercial BD events schedule KPIs.

Director, Business Development – B2B Payments, Corporate Solutions

Financial Planning and Analysis

• Lead forecasting and budgeting processes, including model development, variance analysis, and strategic alignment.
• Lead development of accurate and timely portfolio reporting and performance analysis across business units.
• Perform payment reconciliation, ensuring accuracy and resolving discrepancies across systems.
• Collaborate cross-functionally with regional finance teams to support financial initiatives.
• Support other team members with the management of customer relationships related to finance matters, including billing, performance reporting, and issue resolution.
• Manage the analysis and interpretation of financial aspects of contracts, ensuring compliance and risk mitigation.
• Develop and deliver impactful presentations to senior leadership, translating complex financial data into actionable insights.
• Apply data analytics to identify trends, risks, and opportunities, supporting strategic decision-making.
• Utilize Microsoft Excel for financial modelling and analysis and PowerPoint for executive-level reporting.

Finance Manager – Deal Implementation

Product Manager

• Shape the future of our products by turning market insights, user research, customer feedback and commercial priorities into a clear, impactful product strategy that can be transformed to market ready sellable solutions for Merchants.
• Drive go-to-market excellence by partnering with sales, marketing, and client teams to craft narratives that accelerate growth and adoption, leveraging customer insights, usage metrics and market research to strengthen Test & Learn’s value proposition.
• Create influence through storytelling by developing impactful sales enablement materials partnering with Marketing—such as case studies, whitepapers, infographics, foundational sales materials and social content—that clearly showcase the value and power of our products.
• Act as a product evangelist by deeply understanding customer needs and collaborating with sales, marketing, and client delivery teams to design and execute initiatives that maximise growth, ensure client satisfaction, and deliver impactful product solutions.
• Stay ahead of the curve by monitoring market trends and evolving client needs to refine product positioning and unlock new opportunities.

Product Management Specialist – Test & Learn

Sales

• Drive growth by selling Mastercard’s subscription solutions to Tier-1 global B2C merchants in food delivery, streaming, subscription boxes & memberships, online dating and other subscription services provider.
• Own the full enterprise sales cycle for complex, high-value deals and consistently deliver against quota.
• Lead global account strategy for strategic merchants as the primary commercial owner and enterprise hunter.
• Engage merchant stakeholders across Payments, Fraud/Risk and Partnerships to shape solutions and close deals.
• Collaborate internally with Product, Advisors, Legal, Marketing, and Regional Sales to advance opportunities and deliver integrated solutions.
• Lead subscription commercial efforts globally.
• Build and leverage ecosystem partnerships with billing, CRM, orchestration, and fraud/risk platforms.
• Represent Mastercard externally as a thought leader in subscription models and recurring payments.
• Provide actionable market and competitive insights to inform product and shape strategy.

Vice President, Specialist Sales, Subscription Merchant

• Develop deep relationships with Community Institutions customers across multiple product lines and management levels.
• Understand customers’ business objectives and goals, while identifying pain points. Develop and implement account plans to address with Mastercard products and solutions.
• Build and maintain strong working relationships, both internally and externally, working closely with a diverse and cross-functional team to achieve revenue targets and increase market share within a client.
• Negotiate, execute and manage customer contract agreement process, ensuring global linkage of resources and information sharing.
• Identify and develop new business opportunities that provide the best potential for future business growth, an appreciable return on financial investments
• Provide consultative industry and Mastercard insights in alignment with segment specialty

Director, Account Management

• Support Regional Execution—Manage the performance of Threat Intelligence solutions across LAC, overseeing revenue performance, creating analyses, reports, and dashboards to track trends, and identifying opportunities.
• Support Revenue and Product Adoption—Manage, support, and maintain a strong pipeline of opportunities, ensuring transparency and progress tracking.
• Provide Insights & Product Improvement—Provide insights and recommendations for continuous improvement and maintain accurate product documentation; engage with clients to gather feedback, address inquiries, and refine product strategy.
• Customer Engagement & Advocacy – Build and maintain client relationships, ensuring seamless onboarding, training, and continuous value delivery.
• Cyber Threat Intelligence Thought Leadership – Provide competitive analysis to identify industry trends, customer needs, and growth opportunities. Leverage insights to guide product decisions. Contribute to the firm's intellectual capital.
• Cross-functional support – Collaborate across diverse functional teams (e.g., sales, product, customer success) to support product enhancement and engagement, provide cross-training, and ensure strategic alignment.

Senior Analyst, Product Management, Threat Intelligence

Security Engineer

• Collaborate with internal and external stakeholders to translate vulnerabilities and investigation results into practical intelligence, making certain that Customers, Agents, and Service Providers are actively addressing cyber threats.
• Review open source and cyber intelligence to identify TTPs impacting Customers, Agents and Service Providers.
• Represent SRM at industry events, contributing thought leadership on ADC trends, cybersecurity governance, and remediation practices.
• Educate Customers to ensure compliance with Mastercard rules and procedures; clarify expectations and guide corrective actions.
• Validate implementation of risk remediation steps, recommendations, and corrective measures; track closure against defined outcomes.

Manager, Security Resolution

• Support the Global Product Manager in crafting the product strategy from feature to go-to-market and maintain accurate product backlog
• Build comprehensive business cases tailored to different geographies and use cases, supporting strategic decision-making.
• Ensure smooth and transparent collaboration across various team (Tech, UX/UI, Legal, Privacy, BD,…), particularly around solution development discussions.
• Develop and manage internal communication channels, including newsletters, email updates, and alignment with the corporate communications team to maintain high engagement on the initiative
• Deliver frequent and accurate reports to executive stakeholders, providing clear insights and progress updates.
• Assist with GTM initiatives, including internal and external discussions, document preparation, pitch presentations, and communication strategies.

Global Product Manager

• Own, define and deliver end-to-end strategy for multiple features for the products from inception to launch
• Design and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities
• Work closely with engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy
• Ensure consistent alignment between business priorities and development objectives
• Oversee timely and high-quality execution of creation of technical requirements
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Mentor, develop, and foster the skills and career path for a team of junior product managers
• Translate business priorities into clear, actionable technical requirements for engineering team
• Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients
• Promote internal and external feature adoption
• Partner with internal teams to answer product questions and provide product support