TASC

Supply Chain

• Serve as an embedded partner within Sourcing and the broader business to influence sustainable purchasing decisions at scale.
• Shape and guide high impact purchasing decisions by integrating carbon considerations alongside cost, risk, and strategic fit impact purchasing decisions by integrating carbon considerations alongside cost, risk, and strategic fit.
• Lead change management efforts to establish carbon impact as a standard input into purchasing evaluations and business case development.
• Collaborate with internal finance teams to improve data visibility and documentation of purchases, enabling more accurate Scope 3 supply chain emissions accounting.
• Engage Finance teams to track major future expenditures and communicate the carbon implications of proposed expenditures.
• Conduct market and industry research on high spend categories to identify sustainability trends, risks, and decarbonization opportunities.
• Develop and deliver training programs that support internal stakeholders in adopting sustainable procurement practices.
• Quantify, prioritize, and communicate procurement levers that advance Mastercard’s decarbonization goals.

Director, Supply Chain Sustainability Strategy

Manager

• Support the Vice President in assessing and monitoring the status of policies, practices and procedures within the area of privacy, data, AI, cybersecurity, cybercrime and compliance domains, as well as the implementation of key Tech initiatives.
• Manage efforts to monitor and report on risk mitigation and remediation progress and execution
• Coordinate cross-functional efforts to execute engagement strategy to ensure favorable standing with law enforcement, policymakers, and regulators
• Manage implementation of a control framework to perform regular checks and technology reviews to ensure ongoing compliance with applicable laws and policies
• Assists in tracking and reporting on risk to executive-level management via formal governance structure, elevating issues as appropriate

Manager, Supervision & Controls Program

Communications

• Support and manage the ongoing strategy and operations of Mastercard’s global analyst relations team and function.
• Manage core AR operations, including analyst briefing requests, engagement and relationship management trackers, research coordination, and internal resources.
• Partner with communications, B2B marketing, product, and sales enablement teams to align messaging and deliver consistent, customer-facing narratives.
• Coordinate and launch sales alerts and webinars informing customer-facing teams on product announcements, thought leadership, and accompanying tools to engage customers.
• Conduct ongoing research on analyst firms, industry trends, competitive positioning, and report opportunities relevant to Mastercard’s businesses.
• Educate global and regional teams on analyst relations and sales communications best practices through training and enablement materials.

Senior Specialist, Analyst Relations, Sales Communications

DevOps Engineer

• Lead DevOps initiatives in on-prem environments.
• Design, deploy, and manage scalable AI infrastructure using Kubernetes for reliable orchestration of large language models and related services.
• Develop proof-of-concept solutions for advanced AI use cases, including model context protocols (MCPs), LLMs, retrieval-augmented generation (RAG), and agentic workflows.
• Partner with security and governance teams to ensure AI solutions comply with enterprise policies, regulatory standards, and privacy best practices.
• Collaborate with infrastructure and platform teams to optimize cloud resources for scalable, efficient, and cost-effective AI workloads.
• Work directly with customer teams to gather requirements, deliver innovative solutions, and provide ongoing technical support throughout the AI product lifecycle.

Lead AI/DevOps Engineer

Auditor

• Plan and execute IT, security, and operational audits.
• Identify control gaps and process improvement opportunities.
• Develop and communicate meaningful audit findings and reports.
• Consult with management about action items for resolution of control issues.
• Track and monitor management action plans.

Senior IT Auditor

Business Development Rep

• Lead the Business Development of Mastercard’s Cross-border Services across the Central America Region.
• Leverage in-depth knowledge of regional trends, cross-border payments, and treasury/settlement banking to identify growth opportunities and mitigate risks.
• Build and nurture relationships with stakeholders across financial institutions, including C-suite executives, Treasury departments, International Banking teams, FX managers, and other key areas.
• Drive revenue growth through strategic partnerships and proactive pipeline management, ensuring the delivery of ambitious targets. Partner with internal teams, including regional leadership and product development, to deliver market aligned solutions and inform Mastercard’s growth strategy.
• Serve as a trusted advisor to stakeholders, providing insights that shape the future of payments and cement Mastercard’s role as a leader in the industry.

Director, Business Development

Human Resources

• Serve as process architect for core employee lifecycle processes, ensuring global consistency, scalability, and regulatory compliance.
• Partner with Experience Owners to lead end to end process discovery and redesign, including value stream mapping, root cause analysis, and identification of bottlenecks, inefficiencies, and waste.
• Develop clear as is and to be process models, define future state roadmaps, and oversee implementation and adoption.
• Drive global process standardization while balancing local regulatory and business requirements.
• Partner with HR Technology and Service Delivery teams to enable operational efficiencies, including automation, RPA, and AI enabled solutions.
• Support the evolution of the global HR Service Delivery model, ensuring processes and capabilities are fit for future scale.
• Define and report KPIs and performance insights to measure HR Service Delivery effectiveness, efficiency, and experience.
• Lead cost optimization initiatives that reduce operational expenses while maintaining service quality and compliance.
• Influence and align senior stakeholders, constructively challenging the status quo to improve outcomes.

Director, HR Process Architecture – Improvement

Account Manager

• Lead Mastercard’s partnership strategy for the Business Banking segment, developing an initiative pipeline / roadmap that advances joint goals in client acquisition, portfolio growth, and segment expansion.
• Cultivate and strengthen collaborative relationships with key bank stakeholders to drive alignment and unlock new opportunities.
• Develop and execute integrated marketing initiatives, aligning Mastercard and the bank’s priorities to support client acquisition, drive awareness, and leverage key bank-led moments (e.g., loyalty program, major events).
• Drive innovation opportunities across client servicing, data enablement, cross‑sell strategy, and new product exploration to support the bank’s transformation and deepen Mastercard’s role in the ecosystem.
• Advance strategy and execution for new and evolving business opportunities with the bank, offering strategic leadership across key product areas and scaling support for future initiatives as they emerge.
• Partner cross‑functionally with product, marketing, finance, legal, and executive stakeholders to build solutions, remove barriers, and advance initiatives from concept through deployment.

Director, Account Management – National Accounts, Business Banking Growth

Customer Success Manager

• Create, train and continuously improve a group of high performing Customer Success Managers (CSMs) for a designated region within the newly centralized global organization
• Responsible for talent strategy, recruitment, onboarding, training, performance management and creating a high performing team culture
• Continuously improve the team’s ability to improve customer outcomes and ultimately lead best practices in the industry
• Work closely with the Regional Customer Success Lead to understand current and future customer needs
• Act as an advocate for customers in the region
• Remove roadblocks, align stakeholders, and provide resources so that Customer Success Managers can deliver the best value to customers
• Develop and execute the talent plan to achieve regional Customer Success strategies in alignment with global goals
• Lead, coach, and inspire a diverse team of Customer Success professionals, fostering a culture of excellence, inclusion, and continuous development
• Partner with various teams to maximize customer satisfaction and business growth
• Identify and pursue best practice methodologies to achieve value expansion, renewals, and advocacy within the region
• Oversee technical and operational readiness enabled by the Services Customer Success Center of Excellence

Vice President, Customer Success

Director

• Lead solutioning for product discovery initiatives, exploring new product features, use cases, trends, and market opportunities that will contribute to the evolution of long-term product strategy.
• Support pre-sales and partnership engagements by providing feasibility assessments, solution designing, and work in co-innovation model.
• Act as the technical bridge between external partners and internal product development teams—balancing user experience, feasibility, and system constraints.
• Translate customer and partner needs into scalable product capabilities and architectural designs across a variety of use cases.
• Define and document technical requirements in collaboration with Product Managers, Engineering, UX, and Legal & Privacy teams.
• Stay current on industry trends, security protocols, and emerging technologies relevant to digital payments and authentication.

Director, Product Development – Online Checkout

Program Manager

• Collaborate with DCP Leadership and partners across Data & Analytics (D&A) to execute the DCP strategic roadmap.
• Support delivery of DCP platform priorities by working closely with business leads and cross-functional teams across Mastercard (e.g. Data Strategy & Management, Privacy & Data Protection, MA TECH, Finance, P&C, Communications, Legal, Architecture, etc.).
• Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, Strategic Execution, Business Updates, etc.); facilitate clear and consistent communication across the platform.
• Drive business reporting to ensure operational excellence; identify insights across DCP execution and provide meaningful recommendations.
• Support employee communication and engagement initiatives (e.g. All Hands, directs meetings, Leadership Offsites, Community Engagement, Newsletters); partner with P&C to support Diversity and Inclusion initiatives.
• Simplify and structure ambiguous technical problems—uncover root causes, develop solutions, and translate into actionable recommendations.
• Lead and manage cross-functional initiatives across ingestion, Lakehouse zones, governance, and platform enablement, ensuring timely execution of key objectives.
• Identify, manage, and resolve dependencies and risks across engineering, data governance, and product teams, ensuring transparent communication and status reporting to stakeholders.

Director – Program Management

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
• Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
• Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
• Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
• Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

Director, U.S. Consumer Acquisition and Engagement – Program Management

Consultant

• Lead complex client engagements across a range of industries and problem statements
• Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
• Own senior client relationships from mid-level to C-suite to drive commercial success
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Lead on-the-job training, coaching, and mentorship to both direct and outside team members

Senior Managing Consultant, Strategy & Transformation

Product Manager

• Become a subject matter expert and product champion – use this knowledge to influence and empower other stakeholders and create compelling product and sales documentation. Ensure regional and market teams have sufficient knowledge and support to enable scale with issuers and other digital partners, collaborating with internal and external stakeholders to accelerate the adoption of Mastercard Checkout Services (issuers).
• Turn customer feedback into actionable insights and best practices
• Use expertise, market and competitive insights and customer feedback to inform the product development roadmap and evolve our product strategy with clear prioritisation
• Support in preparing of customer discussions (direct or through regional and market colleagues),
• Lead on monitoring performance of our solutions and track KPIs
• Manage the tracking of the global issuer pipeline
• Manage Gold and Silver Standard process, critical for enabling scale
• Leverage working knowledge of payments ecosystem, Mastercard business, products and customer requirements in making fact-based business and inform product decisions
• Partner with product marketing
• Drive meaningful partnerships across the business – ensure we have the right product documentation and internal training to effectively execute on our priorities
• Comfortable analyzing data and turning it into actionable insights

Product Manager, Digital Channel Enablement – Commercialization

• Project manage multiple capacity management initiatives from concept through execution, ensuring alignment with business priorities
• Partner effectively with senior leaders to understand objectives, provide insights, and influence decisions
• Collaborate closely with internal technical, staffing, and operations teams to drive execution
• Clear define problem statements and structure analytical approaches to address them