TASC

Director, U.S. Consumer Acquisition and Engagement – Program Management

TASC

full-time

Posted on:

Location Type: Office

Location: Purchase • Montana • New York • United States

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Salary

💰 $179,000 - $305,000 per year

Job Level

Lead

About the role

  • Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
  • Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
  • Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
  • Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
  • Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

Requirements

  • Has a seasoned background in customer success, account management, or consulting for enterprise SaaS
  • Experience with loyalty, CRM, marketing or customer engagement programs
  • Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
  • Commercial acumen, and ability to link loyalty program success to business outcomes
  • Strong quantitative and qualitative thinking, analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong cross-functional leadership skills to align product, analytics, and operations teams
  • General fluency in the marketing technology or fintech ecosystem (APIs, integrations, marketing, CRM, customer engagement, loyalty, analytics, customer data tools)
  • High degree of comfort working with analytics dashboards and translating insights into action
  • Empathy and a strong ability to understand customer goals and needs
  • Strategic thinker with a proactive mindset
Benefits
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingloyalty programsCRMmarketingcustomer engagementanalytical skillsproblem-solvingdata-driven insights
Soft Skills
communication skillspresentation skillscross-functional leadershipempathystrategic thinkingproactive mindsetquantitative thinkingqualitative thinkingrelationship managementmulti-priority management