TASC

Customer Success Manager

• Support the development and delivery of strategic priorities within the region
• Ensure priority customers experience positive change through more effective use of Services network products
• Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams
• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
• Identify optimization opportunities for customers to drive customer value
• Articulate key performance indicators related to cost, performance and optimization
• Leverage Mastercard Services’ offerings to achieve customer goals
• Identify opportunities for additional Mastercard products to create greater value for customers
• Develop training materials, thought leadership, and customer-facing playbooks
• Translate complex technical capabilities into effective solutions that address customer needs

Senior Specialist, Customer Success

Product Manager

• Manage the performance of Payment Resiliency solutions across LAC
• Support revenue and product adoption
• Provide insights and recommendations for continuous improvement
• Build and maintain client relationships
• Provide competitive analysis to identify industry trends
• Collaborate across diverse functional teams

Manager, Product Management – Payment Resiliency

Business Operations

• Prioritize and allocate resources across tracks and markets
• Manage capacity and availability by maintaining accurate data on skills
• Execute staffing processes using internal tools throughout the engagement lifecycle
• Provide insights and reporting on utilization, capacity, and staffing metrics
• Collaborate globally with staffing peers and leadership
• Drive operational excellence by improving processes

Senior Analyst, Business Process Improvement

Financial Planning and Analysis

• Develops and executes strategies to sell the Test & Learn platform and related services to clients
• Cultivates a pipeline of potential clients and converts them into active platform users
• Aims to secure significant, multi-year deals by demonstrating the platform's value
• Presents the platform's capabilities to senior client audiences and influences large business decisions
• Works with internal teams, including product development, to provide client insights and develop solution proposals
• Fosters strong, long-term partnerships with clients, according to Mastercard Services

Manager, Specialist Sales – Test & Learn

• Dive deep into the future business landscape using the lens' of emerging technologies and next-gen trends to develop thoughtful, forward-looking hypotheses on the future of commerce
• Create future-focused narratives to increase Mastercard's visibility as an innovative technology company and strategic partner with key external stakeholders, including analysts, customers, investors, and partners
• Lead the development of technical prototypes and concepts to explore these emerging spaces and transition successful concepts to the Innovation portfolio and product groups using the Studio framework
• Partner with IMC to identify opportunities to amplify content via partners, influencers, proprietary events, speaking engagements, and social media
• Lead the Mastercard Experience Centers, our engagement platform for immersing customers, partners, and employees in our evolving innovation story. Host over 10,000 customer visits annually and generate or support significant commercial opportunities while enhancing our stakeholders’ perceptions of Mastercard as an Innovator
• Deliver presentations on future of commerce and relevant technical trends at key client and industry events
• Lead and inspire a geographically distributed team including regional team leads, ensuring alignment with Mastercard’s global innovation strategy balancing regional nuances. Foster a collaborative environment that bridges regional insights with global impact.
• Serve as a steward of the Foundry brand, positioning it as Mastercard’s flagship innovation center. Amplify its visibility internally and externally through storytelling, thought leadership, and strategic partnerships. Ensure consistent messaging and value articulation across all regions.
• Cultivate a high-performing, inclusive culture that attracts, retains, and develops top talent and builds a strong leadership bench.

Senior Vice President, Innovation Strategy, Customer Engagement

• Responsible for developing and executing the sales strategy for Financial Institutions within the U.S. market to secure multimillion-dollar, multi-year deals
• Collaborate with other account management and sales teams to identify opportunities for Mastercard clients to benefit from Test & Learn capabilities
• Build and develop a cold pipeline into an active one through hunting new opportunities and/or bringing over your existing relevant network of potential clients, ultimately progressing to signed platform deals
• Ability to message the benefits of bundling Test & Learn with other Services offerings (Loyalty, Marketing, Insights etc.)
• Strong communication and influencing skills, should be a compelling presenter to senior client audiences and able to influence large deals
• Ability to seamlessly partner across our Services sales and consulting teams
• Excellent problem solving and analytics skills and should be able to engage directly with internal stakeholders and customers alike with fact-based thinking
• Will serve as the face of Mastercard Services to senior-level client stakeholders, including c-suite

Director, Specialist Sales, Test & Learn

Solutions Engineer

• Work with the engineering leadership team to establish and refine standardized agile delivery frameworks.
• Drive consistency in engineering-led reporting across all programs in Transfer Solutions and work closely with product counterparts to drive improved communication to senior stakeholders.
• Define scorecards and dashboards to monitor and analyse key performance indicators continuously and use this data to drive incremental improvements across engineering.
• Partner with P&C and the Technology Program Management Guild to deliver robust Talent Acquisition and development programs to hire and grow talent.
• Develop strong internal program management partnerships to ensure cross-functional alignment and execute on shared initiatives.
• Lead by example to embed the Mastercard Way principles across the group.

Vice President – Technical Program Management, Transfer Solutions Engineering

Director

• Create product capabilities and client performance benchmarking intelligence through research and analysis with a data-driven approach
• Provide research insights for internal and external use
• Provide business insights support to senior management in the development and execution of strategic initiatives
• Keep pulse on the macro-environment alongside Sales and Product functions
• Assist sales in the creation of client pitch decks and client relationship reviews, and create compelling narratives to support client conversations and events
• Develop and maintain relationships with key internal stakeholders to identify emerging needs and business challenges
• Assist in budgeting & forecasting for business growth, development and tracking of key KPIs

Corporate Solutions Insights & Execution Director – Product Benchmarking, Global Initiatives

Financial Crime

• Drive P&L growth for the above-mentioned advisory/consulting services and work with BD and Regional teams to proactively increase adoption of these services.
• Develop solutions in partnership with other business units e.g. core product, internal compliance teams etc.
• Understand the latest trends in the market and build strong narratives around them.
• Ability to effectively build and prioritize the advisory/consulting services roadmap with commercially-oriented go-to-market planning and in close collaboration with peers and leadership.
• Innovative to continue evolving our services suite and drive future success by focusing on identifying and developing solutions that are scalable and drive recurring business for Mastercard Services.
• Interface with Mastercard units across the organization to represent advisory/consulting services suite and collaborate on building new ones.
• Provide expert sales support and ensure close partnership with the Sales team.
• Ability to be a client-facing expert sales resource.

Director – AML and Compliance Advisory Services, Global Role

Sales

• Own strategic supplier relationships and lead direct engagement to enable and expand commercial card acceptance.
• Clearly articulate the value of card acceptance, including DSO acceleration, liquidity improvement, and cash-flow predictability.
• Manage a defined pipeline of supplier opportunities, with accountability for progression, forecasting, and volume outcomes.
• Partner with issuers and acquirers to align on supplier strategies, commercial structures, and enablement execution.
• Use data and analytics to prioritize suppliers, quantify opportunity size, and support value-based selling discussions.
• Influence senior finance, treasury, and commercial stakeholders within complex enterprise environments.
• Represent supplier enablement strategy in executive-level meetings, workshops, and negotiations.

Director, Strategic Sales – Supplier Enablement, Commercial Card Acceptance

Attorney

• Develop relationships and work cross functionally with franchise development, franchise integrity, product specialists, legal and regulatory counsel, and business partners at all levels within the organizational hierarchy to assess potential AML risk to Mastercard and implement controls to manage such risk during the onboarding of customers, creation or implementation of new products/programs and during mergers, acquisitions, and investment events
• Perform customer identification, verification and monitoring procedures on new and existing customers to ensure adherence to Mastercard AML Standards and requirements
• Provide support during the customer and/or product lifecycle to evaluate potential AML risk associated with new or enhanced product offerings. Work with key business teams to develop solutions for meeting customer business needs and advancing Mastercard strategic initiatives while minimizing potential money laundering risk to Mastercard and other network participants
• Create and deliver engaging educational sessions designed to reinforce Mastercard’s AML Compliance principles throughout the evolution of the business
• Participate in all M&A and investment transactions from due diligence phase to integration in order to identify and manage potential AML compliance risk
• Establish regional AML Compliance standards as may be necessary to support local compliance requirements such as that which relates to our regulatory obligations in Americas region.
• Provide input to quarterly/annual AML Program Risk Assessment in order to account for activity within the Americas region
• Establish and maintain AML Compliance Program tracking and metrics to identify trends and establish action items for program preservation and enhancements; provide regular reporting to Global Mastercard AML Officer

Vice President, Legal Compliance

Vice President

• Lead the cadence, standardization, and content development for business, operational, and strategic priorities in partnership with the EVP of NAM Delivery & Care.
• Develop and manage weekly, monthly, and quarterly reporting (including QBRs) to ensure disciplined program management of joint deliverables.
• Co-manage agendas and topics for staff meetings, all-hands, and strategic off-sites with the Executive Assistant.
• Drive progress on team goals and internal strategic projects focused on operational improvements, financial performance, and communications.
• Partner across business units to align delivery with product, technology, CAM, and services teams.
• Identify and lead efficiency initiatives to enhance organizational performance.
• Support EVP-led initiatives and messaging across internal and cross-functional teams, including stakeholder communications.
• Establish and manage a regular cadence of communications to internal leadership, employees, and external audiences.
• Lead the strategy team in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions.
• Collaborate with business leaders to design and advance group strategies aligned with the Global Customer Delivery & Care team.
• Monitor market trends and organizational performance, identifying risks and implementing action plans.
• Drive growth and profitability by socializing issues and potential solutions.

Vice President – Strategy

Business Development Rep

• Develop sales pipeline leveraging all available resources, including direct cold calling, in person meetings, communication and coordination with product development team, coordination with US Region account teams, industry networking, etc.
• Develop and execute an individual territory plan.
• Achieve sales and revenue objectives as set by business unit senior management.
• Develop financial modeling and business cases for identified opportunities, as well as coordinate contract development.
• Develop, coordinate, and deliver sales presentations to identified opportunities.
• Coordinate with regional implementation support to ensure new customer implementation needs are met.
• Pro-actively identify and prioritize initiatives that drive customer and MasterCard revenues
• Communicate and coordinate with the product development organization to highlight product innovation opportunities emerging from discussions with customers and potential customers.
• Actively participate in the sales planning process.

Director, Business Development

• Define and own the product vision and roadmap for the Business Identity Registry, ensuring the data assurance, entity resolution approach, and system design scale with volume, complexity, and evolving merchant use cases.
• Optimize the application of the Business Identity Registry across onboarding, monitoring, fraud, and compliance use cases, enabling consistent, high-assurance outcomes across products.
• Partner with engineering and data teams to guide registry architecture decisions that support extensibility, interoperability, and sustained data quality—enabling new use cases without material redesign.
• Design for the full merchant lifecycle, ensuring the registry can support current needs and future expansion and be effectively leveraged by downstream identity, risk, and trust solutions.
• Translate strategic objectives into clear product requirements, balancing near-term delivery with long-term architectural integrity to avoid fragmented or one-off designs.
• Lead cross-functional execution across engineering, data science, legal, privacy, and product teams to deliver registry capabilities that support secure onboarding, fraud mitigation, and regulatory compliance.
• Establish and maintain a high assurance level of Business Identity data, defining standards for data quality, coverage, and confidence to support trusted decisioning.
• Monitor market and regulatory trends to inform roadmap decisions and ensure ongoing alignment with Mastercard’s digital trust strategy.

Director, Product Management – Business Identity Registry

Manager

• Maintain certification and assurance related documentation.
• Prepare the organisation for annual certification audits.
• Support the assessment and validation of controls and processes against a variety of security standards and obligations.
• Support the team in the management of VLL certifications, e.g. ISO27001 and PCI DSS.
• Support the team in the management of other assurance activities, e.g. ISAE3000.
• Conduct periodic testing of key and non-key controls in line with the Control Testing Methodology.
• Evaluate compliance with internal policies, standards, regulatory requirements, and customer obligations.
• Prepare and review control testing documentation, including test procedures, results, and identified gaps.
• Ensure timely escalation of control deficiencies and support remediation tracking.
• Create and quality assure reports and team outputs.
• Supervise and mentor junior team members (e.g. Senior Analysts), providing guidance on certification requirements, assurance requirements, testing execution and quality assurance.
• Support the Vice President and Director of Certification and Assurance in the development and maintenance of the annual Control Testing, Certification and Assurance plan.
• Build and maintain strong partnerships with Control and Process Owners and Operators to ensure efficient and effective execution of certification maintenance and assurance activities.
• Contribute to reporting for governance forums, including dashboards, thematic reviews, and trend analysis.
• Support the development and refinement of certification management, assurance/control testing processes, standards, tools, and methodologies.
• Contribute to the maturity of the 3 Lines of Defence model and promote a culture of proactive risk management.
• Stay informed on emerging risks, regulatory changes, certification changes and industry best practices with a focus on cybersecurity risks.