Tapestry

Sales

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills
• Responsible for meeting personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Coach to consumers and act as an ambassador of the brand
• Ensure customers’ needs are consistently exceeded
• Behave like a brand ambassador and model sales behaviors taught in company sales training programs
• Maintain high energy on the sales floor
• Service all customers according to the Coach Approach standards
• Participate as a team member and encourage team to meet and exceed performance standards
• Champion company initiatives and support management decisions.

Sales Associate II – CE Landquart Outlet

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills
• Meeting personal sales and productivity goals
• Represent Coach to the consumer and act as an ambassador of the brand
• Consistently anticipate and meet customers’ needs
• Participate as a team member and encourage the team to meet and exceed performance standards

Sales Associate III – CE Landquart Outlet

Manager

• Lead the store with their Store Manager maximizing store productivity and profitability through teambuilding and staff development
• Show leadership through role modeling Coach Service behaviors and Coach selling standards
• Demonstrate empowerment to solve customer problems and meet customers’ needs
• Inspire team to meet and exceed performance standards
• Acts as advocate for the team, motivates others to achieve results
• Communicates effectively with store manager, peers, supervisors, and corporate partners
• Assists in developing plans to address key business issues, utilizes plans to impact business and achieve desired results
• Able to influence others to gain support to achieve goals and complete projects
• Demonstrates effective time management skills

Assistant Store Manager – CE Landquart Outlet

• Contribute to achieving store goals in sales, productivity, and service
• Responsible for meeting personal sales and productivity goals
• Deliver service that meets or exceeds expectations
• Represent Coach to the consumer
• Act as an ambassador of the brand
• Ensure customers’ needs are consistently exceeded
• Demonstrate professional ethics

Senior Sales Associate I – CE Landquart Outlet

Customer Support

• Lead a team of Real-Time Adherence (RTA) coordinators and oversee performance across internal and BPO contact center sites
• Own the forecasting and scheduling process for internal teams and BPO partners
• Monitor intraday performance and adjust staffing plans to maintain service levels
• Ensure timely response to staffing variances, call volume spikes, and adherence issues
• Provide coaching and support to RTA team members to drive performance and consistency
• Serve as the WFM point of contact for BPO sites, ensuring compliance with SLAs and contractual standards
• Conduct weekly performance reviews and partner with vendor leadership to address gaps and optimize workforce strategies
• Develop and maintain dashboards and reports to track key metrics such as adherence, occupancy, shrinkage, and service levels

Manager, WFM – Customer Care

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures

Sales Associate II

People Operations

• Reporting to the Sr. Manager, People Operations North America, the Associate, People Operations role will be responsible for ‘end to end’ HR Shared service delivery across North America
• Resolve incoming HR transactions requests and inquiries through ServiceNow HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding
• Support escalated Tier 3 TPS escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS
• Guide, support, maintain and administer HR programs, policies, and procedures
• Administer Hybrid/Remote Work Arrangements & Stipends
• Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, People Operations NA and EMEAI and Communications Team
• Recommend system enhancements for HR systems; participate in required implementations or upgrades
• Support sending letters for employee signature or filing through Tapestry’s Document Management System
• Manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
• Participate in HR functional work teams for process enhancement, service buildout and other project related work
• Rotate with HR Coordinator as presenter for People Services during new hire orientation
• Serve as back-up to the HR Coordinator, which includes but not limited I-9 audits, employee collections, employment verification request, etc.
• Perform other duties as assigned

People Operations Associate

• Responsible for servicing customers and driving results
• Upholds Coach’s Service and Selling Models
• Creates positive customer relationships
• Drives business through sales strategies

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team.
• Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
• Coaches team on how to incorporate trends into their selling experience with customers.
• Influences customer’s purchase decisions by balancing patience and assertiveness.
• Sensitive to customer and team’s needs and tailors approach by reading cues.
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking.
• Encourages team to build long-term relationships with customers to drive business.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Protects and drives the needs of the business at all times.
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business.

Store Manager

Data Analyst

• Centralize data integrity, reporting, tools architecture and training while decentralizing insight creation and action.
• Partner across functions to design data‑driven analyses, strategies, and tools
• Shift focus from static reporting to insight generation and build interactive visualizations, dynamic dashboards, and standard reports that highlight leading‑indicator insights
• Perform large‑scale analyses to uncover high‑impact acquisition drivers, media‑spend efficiency, and revenue‑growth actions. Translate results into clear, data‑driven stories
• Drive organization‑wide adoption of data by measuring outcomes, showcasing impact, and promoting a data‑first mindset for decision‑making
• Embed predictive models, automated reporting, and AI‑driven recommendations (e.g., MAP efficiency, allocation optimization) and champion their use in business processes
• Drive adoption of automation and AI by leading AI/ML pilot projects and demonstrating tangible value, and promoting scaling of successful models
• Collaborate with Data Engineering, Data Science, and Algorithm teams to innovate data sourcing, management, and product solutions
• Liaise with the Global Data Analytics team to align reporting standards, sharing best practices, and fostering cross‑regional data collaboration
• Maintain data integrity, develop reusable analytics tools, and provide stakeholder training to ensure teams rely on accurate and self‑service data
• Track key operational metrics, measuring operational efficiency, and driving process improvements to maximize sales/gross margin, improve the site‑consumer journey and conversion, and focus the organization on acquisition levers

Senior Manager, Data Analytics

Learning and Development

• Design and implement operational training programs for fulfillment center processes, safety, and compliance
• Develop leadership training initiatives to support career growth and succession planning
• Create and maintain structured training frameworks, including SOPs, learning paths, and competency models
• Directly manage training staff across three fulfillment centers, ensuring alignment with company standards
• Collaborate with operations leadership to identify training needs and performance gaps

Training Manager – Fulfillment

Operations

• Lead and manage a department team within our fulfillment center
• Set clear expectations and motivate associates to meet or exceed business goals
• Provide regular team and 1-on-1 feedback to direct reports
• Coordinate daily tactical planning with other Supervisors and business partners
• Ensure all standard operating procedures and training documents are followed and updated
• Report weekly and monthly performance against goals
• Review staffing to ensure that appropriate coverage is available
• Cross-train staff for all tasks in the department
• Lead projects for continuous improvement
• Manage multiple tasks while maintaining daily operations
• Assist the Operations Manager in preparation of financial processes
• Partner with HR and recruiting to hire and backfill team positions

Operations Supervisor – Annex

Brand Manager

• Drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives
• Provide leadership to a high performing team across brand building and culture-first regional and global initiatives
• Act as a trusted deputy to the Coach Regional VP of Marketing & PR
• Lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR
• Translate global brand strategy into results and ensure Coach shows up with scale, relevance, and consistency during a critical year of momentum
• Drive business outcomes through paid media and digital brand marketing
• Accelerate momentum in key markets, UK & France
• Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI
• Ensure continuity of leadership across brand, media, and agency partners
• Translate global priorities into clear regional marketing plans, KPIs, and delivery focus
• Support high-impact initiatives that deliver results within the contract period
• Provide leadership and direction across EMEAI marketing teams and markets

Director, Brand Marketing and Media

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution-oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

Sales Associate II – CE Landquart Outlet

Sales Associate III – CE Landquart Outlet

Assistant Store Manager – CE Landquart Outlet

Senior Sales Associate I – CE Landquart Outlet

Manager, WFM – Customer Care

Sales Associate II

People Operations Associate

Sales Associate III

Sales Associate II

Store Manager

Senior Manager, Data Analytics

Training Manager – Fulfillment

Operations Supervisor – Annex

Director, Brand Marketing and Media

Sales Support Associate II