Symbotic

Customer Success Manager

• Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs
• Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability
• Facilitate customer meetings, workshops, and reviews—both virtually and onsite—to drive alignment, gather feedback, and move cross-functional initiatives forward
• Monitor and analyze system performance data, developing KPIs and reporting insights that support operational improvements
• Identify opportunities for process optimization and participate in cross-functional initiatives that improve system performance and customer outcomes
• Build strong relationships with customer stakeholders and internal teams to ensure alignment on goals, priorities, and system enhancements
• Develop deep expertise in Symbotic’s automation platform—including system operations, maintenance, software, and controls architecture
• Support customers throughout the lifecycle of their Symbotic system by applying best practices that enhance adoption, performance, and long-term value
• Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment

Associate, Customer Success

Program Manager

• Define and implement operational rhythm, processes, and planning frameworks for sustaining engineering teams.
• Own end-to-end program and project management for feature development, continuous improvement projects, and system enhancements across legacy product lines.
• Manage backlog prioritization, roadmap planning, and cross-functional dependencies across Industrial Controls.
• Establish transparency mechanisms (dashboards, reporting, status updates) that provide visibility into team health, progress, and risks.
• Establish triage and resourcing processes for urgent corrective response efforts addressing deployed system failures or product defects.
• Lead development and rollout of engineering document standards to support consistency, quality, and scalability across product lines.
• Track incident trends and drive continuous improvement initiatives based on data-driven insights.
• Design and implement formal handoff processes to transition proof-of-concept systems to sustained engineering ownership.
• Serve as the operational bridge across sustaining engineering and innovation teams within Industrial Controls.
• Communicate program status, risks, and wins to senior leadership with clarity and data-driven insights.

Senior Operations Program Manager

Operations

• Serve as a strategic partner to customers, driving operational performance and continuous improvement through strong collaboration and insight.
• Identify, prioritize, and lead high-impact, cross-functional initiatives that enhance throughput, system reliability, and overall operational efficiency.
• Partner cross-functionally to drive innovation, validate new capabilities, and scale solutions from pilot phases through full network deployment.
• Translate system performance data into clear insights and actionable plans, establishing KPIs that drive accountability across sites.
• Partner directly with site General Managers and operations leaders to diagnose performance gaps and implement change within live environments.
• Collaborate with engineering, product, and technical teams to resolve system constraints and influence product and process improvements.
• Lead executive-level and site-level discussions to align priorities, drive decisions, and maintain momentum across stakeholders.
• Adapt operating plans and priorities in response to evolving customer needs, system performance, and business strategy.
• Build deep expertise across automation systems, controls, software, and warehouse operations.
• Lead, mentor, and develop a high-performing team, fostering a culture of ownership, accountability, and continuous improvement.

Director, System Performance and Operations Strategy

Analyst

• Leading bot system performance analysis in support of improving Bot system rate
• Identifying and documenting bot system defects to ensure improvement actions
• Communicating and collaborating with technical and development teams to develop bot system defect solutions
• Enter and update tickets via Jira, stakeholders via email threads, or commentary on Confluence
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Driving and maintaining a professional teamwork environment and being an excellent team player while working with various members of the engineering and on-site teams

New Grad – System Field Analyst, BOT

Project Manager

• Provide strategic and business transformation advisory services to support major IT initiatives.
• Deliver recommendations to ensure the conception, planning, and delivery of key projects within the department.
• Draft core project planning deliverables, including: Business cases, Project charters, Project management plans, Benefits realization plans, Transition plans.
• Develop, manage, and monitor detailed project schedules and budgets, including resource-loaded project plans using MS Project.
• Create and track risk and issues logs, developing and implementing effective mitigation strategies.
• Present status reports to governance committees or project authorities as required.
• Coordinate the completion of all necessary project artifacts, ensuring issues and risks are communicated and escalated appropriately.
• Support and use departmental methodologies as provided by the Project Authority (PA).
• Facilitate the consolidation and prioritization of requirements and complete options analysis for key decisions.
• Support project teams with required deliverables and documentation for each stage of assigned projects.
• Participate in meetings (virtual or in-person) as requested by the PA, and use appropriate technology for collaboration and presentations (e.g., MS Teams, PowerPoint).
• Draft and submit all written deliverables for review according to established timelines and specified language requirements.
• Prepare and submit project closeout documentation, including lessons learned reports.

Bilingual Project Manager

Scrum Master

• Foster the adoption of Agile principles and skills across teams and departments, aligning delivery practices with enterprise strategy.
• Coach Scrum Masters, Product Owners, and Agile teams to deepen Agile maturity and cultivate high-performing, self-organizing teams.
• Educate and coach teams and leaders on the uptake and adoption of Agile frameworks (e.g., Scrum, Kanban) tailored to organizational needs.
• Manage and facilitate Agile ceremonies, workshops, and other key events.
• Identify and remove systemic impediments to Agile delivery; influence leadership to support change.
• Develop and manage Agile growth and maturity backlogs, implementation plans, and success metrics.
• Deliver training to build Agile capability across the organization.
• Promote a culture of continuous improvement, learning, and collaboration.

Senior Agile Coach

Business Analyst

• Lead regular status meetings to connect project threads
• Understand business strategy and objectives by studying business functions
• Elicit, analyze, and document business requirements
• Direct and monitor business analysis activities

Software Engineer

• Provide hands-on remediation and migration of legacy SAS codebases
• Repoint existing SAS workloads to a modern cloud data warehouse
• Conduct code validation, reconciliation, and post-migration performance optimization
• Support aggressive migration timelines while maintaining high quality and accuracy standards.

Senior SAS Developer

Product Marketing

• Lead the development and execution of comprehensive GTM strategies for new product launches, feature enhancements, and service offerings.
• Partner with engineering and IT teams to ensure a deep understanding of product capabilities and translate technical features into clear, compelling value propositions.
• Manage the cross-functional launch process, aligning all internal and external stakeholders on timelines, messaging, and success metrics.
• Serve as the voice of the customer and the market within the organization, conducting in-depth market research, competitive analysis, and customer interviews to inform product strategy.
• Identify and define new market opportunities, competitive advantages, and potential areas for product innovation.
• Work with product management to influence the product roadmap based on market needs, competitive intelligence, and business objectives.
• Craft differentiated and compelling product messaging and positioning that resonates with target personas and key stakeholders.
• Develop a full suite of sales enablement tools and content, including presentations, data sheets, case studies, and battle cards, to arm the sales team for success.
• Create thought leadership content, such as whitepapers, blog posts, and webinars, to establish the company as an industry leader.
• Spearhead efforts to identify, evaluate, and forge strategic partnerships with third-party organizations.
• Develop joint value propositions and integrated service offerings with partners to expand market reach and create new revenue opportunities.
• Collaborate on co-marketing initiatives, including joint webinars, events, and content, to drive mutual business success.
• Establish and maintain a strong working relationship with the sales organization to ensure a smooth feedback loop and effective lead hand-off.
• Collaborate with marketing counterparts (demand generation, brand) to ensure consistent messaging and successful campaign execution.
• Present to executive leadership on market trends, product performance, and strategic initiatives.

Senior Manager, Product Marketing – Strategy

• Lead planning, execution, and monitoring of cross-functional PMO initiatives.
• Build integrated project plans and drive execution.
• Establish and run operating rhythms.
• Apply visual management and Obeya principles.
• Partner with functional leaders to define objectives.
• Drive stakeholder alignment across departments.
• Proactively identify risks and constraints.
• Support rollout and adoption of PMO methodologies.