Associate, Customer Success

Symbotic

full-time

Posted on: 4/15/2026

Location Type: Remote

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💰 $87,000 - $119,900 per year

About the role

Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs
Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability
Facilitate customer meetings, workshops, and reviews—both virtually and onsite—to drive alignment, gather feedback, and move cross-functional initiatives forward
Monitor and analyze system performance data, developing KPIs and reporting insights that support operational improvements
Identify opportunities for process optimization and participate in cross-functional initiatives that improve system performance and customer outcomes
Build strong relationships with customer stakeholders and internal teams to ensure alignment on goals, priorities, and system enhancements
Develop deep expertise in Symbotic’s automation platform—including system operations, maintenance, software, and controls architecture
Support customers throughout the lifecycle of their Symbotic system by applying best practices that enhance adoption, performance, and long-term value
Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment

Bachelor’s degree in Business Administration, Industrial Engineering, or related field, or equivalent experience (Master’s degree preferred)
Minimum of 3 years of experience in customer success, account management, consulting, or another customer-facing role
Exposure to automation, robotics, industrial systems, supply chain, or operations environments preferred
Experience working with cross-functional teams to solve complex technical or operational challenges
Strong analytical skills with experience using data to drive decisions and performance improvements
Excellent communication and consulting skills with the ability to build trust with diverse stakeholders
Ability to thrive in fast-moving environments and adapt to evolving priorities
Advanced Excel and PowerPoint skills; proficiency with Word and Outlook

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisKPI developmentprocess optimizationsystem performance monitoringautomation systemssoftware architecturecontrols architecture

Soft Skills

communication skillsanalytical skillsrelationship buildingadaptabilityconsulting skills