Symbotic

Engineer

• Demonstrate knowledge of plant and process safety rules, safe operating methods, and good housekeeping standards.
• Field incoming help requests from end-users through a variety of avenues such as email, chat and CRM.
• Develop help sheets and knowledge base articles for end-users.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Perform ongoing activities such as backups, trend analyzing, I/O checks, etc to assist with on-site issues.
• Reading schematics, OEM manuals, and user guides to troubleshoot systems integrated with Symbotic equipment
• Remotely assisting site teams with troubleshooting advanced electro-mechanical issues using video conferencing software and other remote support tools.
• Respond to any equipment downtime issues in the plant and establish any required outside resources to assist in resolving issues quickly.
• Train and develop the plant electricians to increase their ability to understand and troubleshoot controls related issues in ebug PLC/Robot/HMI program to improve existing automated process.
• Other duties as assigned.

Technical Control Engineer

Architect

• Support the migration from SharePoint 2016 On-Premises to SharePoint Online (SPO)
• Lead and support migration activities using ShareGate migration tools
• Configure and optimize ShareGate for migrations
• Develop and maintain PowerShell scripts for automation of migration tasks
• Troubleshoot and resolve migration-related issues

SharePoint Migration Architect

Analyst

• Analyze existing ITSM processes to identify inefficiencies or areas for improvement
• Design and implement new processes or optimize existing ones to align with industry best practices (e.g., ITIL framework)
• Document process workflows, policies, and procedures for consistency and clarity
• Ensure ITSM processes comply with organizational policies and external regulations
• Monitor adherence to established processes and recommend corrective actions when deviations occur
• Define key performance indicators (KPIs) and metrics for ITSM processes
• Regularly analyze process performance data and generate reports for stakeholders
• Provide insights and recommendations based on performance trends
• Work closely with IT teams, business units, and leadership to understand requirements and ensure alignment with organizational goals
• Facilitate communication between different teams to promote process adoption and continuous improvement
• Assist in the configuration and maintenance of ITSM tools (ServiceNow)
• Ensure ITSM tools are optimized to support process workflows and reporting needs
• Identify improvement opportunities for automation and AI to assist teams in delivering services
• Develop and deliver training materials for staff on ITSM processes and tools
• Act as a subject matter expert (SME) to provide guidance and support to teams implementing ITSM practices
• Manage key ITSM processes such as incident management, problem management, and change management
• Collaborate with teams to ensure timely resolution of incidents and effective root cause analysis for problems
• Identify opportunities for automation and innovation within ITSM processes
• Stay updated on emerging trends and technologies in ITSM and recommend their adoption.

ITSM Process Analyst

Product Marketing

• Lead the development and execution of comprehensive GTM strategies for new product launches, feature enhancements, and service offerings.
• Partner with engineering and IT teams to ensure a deep understanding of product capabilities and translate technical features into clear, compelling value propositions.
• Manage the cross-functional launch process, aligning all internal and external stakeholders on timelines, messaging, and success metrics.
• Serve as the voice of the customer and the market within the organization, conducting in-depth market research, competitive analysis, and customer interviews to inform product strategy.
• Identify and define new market opportunities, competitive advantages, and potential areas for product innovation.
• Work with product management to influence the product roadmap based on market needs, competitive intelligence, and business objectives.
• Craft differentiated and compelling product messaging and positioning that resonates with target personas and key stakeholders.
• Develop a full suite of sales enablement tools and content, including presentations, data sheets, case studies, and battle cards, to arm the sales team for success.
• Create thought leadership content, such as whitepapers, blog posts, and webinars, to establish the company as an industry leader.
• Spearhead efforts to identify, evaluate, and forge strategic partnerships with third-party organizations.
• Develop joint value propositions and integrated service offerings with partners to expand market reach and create new revenue opportunities.
• Collaborate on co-marketing initiatives, including joint webinars, events, and content, to drive mutual business success.
• Establish and maintain a strong working relationship with the sales organization to ensure a smooth feedback loop and effective lead hand-off.
• Collaborate with marketing counterparts (demand generation, brand) to ensure consistent messaging and successful campaign execution.
• Present to executive leadership on market trends, product performance, and strategic initiatives.

Senior Manager, Product Marketing – Strategy

Manager

• Develop and implement transportation strategies aligned with business growth, service levels, and customer delivery expectations
• Oversee domestic and international freight operations, ensuring timely and cost-effective performance
• Collaborate cross-functionally to align transportation plans with production schedules, project timelines, and inventory goals
• Establish and monitor key performance indicators (KPIs) to drive data-informed decisions and continuous improvement
• Standardize logistics processes to support scalability and operational excellence
• Advance sustainability goals by promoting eco-efficient transportation solutions and reducing carbon emissions
• Manage daily international and cross-border shipments, ensuring compliance with customs and trade regulations
• Direct relationships with freight forwarders, carriers, customs brokers, and warehouse partners
• Oversee import/export documentation and standardize procedures for U.S., Canada, and Mexico operations
• Ensure compliance with all applicable trade laws and documentation standards
• Manage departmental budgets, freight billing accuracy, and performance metrics
• Identify and execute cost-saving initiatives without compromising service quality
• Use data and analytics to optimize mode selection, routing, and carrier performance
• Evaluate insurance and risk management strategies to safeguard logistics operations

Transportation Manager

• Leading bot system performance analysis in support of improving Bot system rate.
• Identifying and documenting bot system defects to ensure improvement actions.
• Communicating and collaborating with technical and development teams to develop bot system defect solutions.
• Enter and update tickets via Jira, stakeholders via email threads, or commentary on Confluence.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Driving and maintaining a professional teamwork environment and being an excellent team player while working with various members of the engineering and on-site teams.

System Field Analyst

Director

• Develop and implement standardized maintenance programs across all Greenbox fulfillment centers, including preventive, predictive, and reactive strategies.
• Hire, lead, and manage regional/site-level maintenance teams, creating a strong culture of accountability and continuous improvement.
• Oversee contracts and performance of third-party vendors and service providers.
• Partner with automation, facilities, and operations teams to ensure all systems—including MHE, automation, and building infrastructure—are properly supported.
• Track asset performance, system reliability, and maintenance KPIs to drive uptime and cost efficiency.
• Create and enforce compliance protocols for safety, inspections, and maintenance recordkeeping.
• Support new site launches by ensuring maintenance readiness from day one.

Director, Maintenance – GreenBox

Performance Marketing

• Architect a holistic demand generation strategy that aligns with corporate goals and revenue targets
• Lead the design, execution, and optimization of sophisticated, end-to-end demand generation campaigns
• Own the end-to-end performance of the demand generation function
• Act as a subject matter expert for the marketing technology stack
• Cultivate strong, collaborative relationships with key stakeholders across sales, product marketing, content, and sales operations
• Manage the demand generation budget with a focus on maximizing return on investment (ROI)
• Lead, mentor, and develop a team of demand generation professionals
• Manage external agencies and contractors, ensuring high-quality deliverables and alignment with strategic objectives

Senior Manager, Demand Generation – GreenBox

Support Engineer

• Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM
• Manage / Triage / Disposition all Site / Network tickets within Jira and create 'Top-List' focal points ensuring prioritization & resolution
• Perform post-resolution follow-ups to help requests & updating Tickets with updates and status
• Perform ongoing activities such as monitoring the site infrastructure & overall health
• Provide on-call support coverage for customers

Technical Support Administrator

Systems Engineer

• Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.
• Responsible for the troubleshooting of advanced system and operational issues.
• Communicating technical concepts clearly and concisely to site teams and customers.
• Document and report issues to engineering teams and work with them on a solution.
• Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.
• Ability to step in and effectively backfill key Symbotic on-site roles.
• Partner heavily with customers and other internal and external clients.
• Assist in escalation as required to support teams to solve production impacting problems.
• Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.
• Ensure that the safety commitments in compliance with OSHA, Symbotic , and our customers’ processes and procedures are met daily.

System Engineer

User Researcher

• Conduct Resonance Testing : Design and execute resonance testing to gauge user reactions, emotional responses, and alignment with proposed design concepts for robotics interfaces and software.
• Perform Concept Validation : Plan and conduct studies to validate design concepts, ensuring they meet user needs and business objectives within the supply chain and robotics context.
• Execute Usability Testing : Develop and lead usability testing sessions for prototypes, existing systems, and new features, identifying pain points and opportunities for improvement.
• Gather User Insights : Use qualitative and quantitative methods, such as interviews, surveys, and observations, to understand user behaviors, preferences, and challenges in interacting with robotic systems.
• Analyze and Synthesize Data : Translate research findings into clear, actionable insights through reports, presentations, and visualizations to guide design and development teams.
• Collaborate with Cross-Functional Teams : Work closely with UX designers, product managers, and engineers to integrate research insights into product development and refine user experiences.
• Advocate for Users : Champion user-centered design principles, ensuring user needs are prioritized throughout the product lifecycle.
• Stay Current with Trends : Keep up-to-date with UX research methodologies, supply chain technologies, and robotics trends to inform research practices.

UX Researcher

Solutions Engineer

• Lead design and validation of end-to-end automation solutions across pallet, case, and each-pick process paths.
• Translate GreenBox’s Concept of Operations (ConOps) into modular, repeatable designs deployable across facilities.
• Drive build–test–prove cycles for facility launches; own UAT, performance validation, and design iteration.
• Partner with Software, Industrial Engineering, and Operations to ensure seamless WMS/WES/WCS integration and readiness.
• Collaborate with vendors and system partners to influence product roadmaps and integrate best-fit technologies.
• Establish design standards, performance metrics, and change control processes for consistent implementation.
• Build and mentor a small, high-performing engineering team focused on technical excellence and speed of execution.
• Conduct risk assessments and mitigation planning for automation design, throughput, and scalability.
• Support cross-functional initiatives that enhance overall system reliability, flexibility, and efficiency.

Principal Solutions Architect, Automation

• Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.
• Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.
• Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.
• Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.
• Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.
• Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.
• Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.

Senior UX Researcher

Full-stack Engineer

• Development of technical solutions
• Analyze and develop new code
• Verify code with integration and unit tests
• Identify logic errors, implement bug fixes, and support user testing
• Build and execute automation tests
• Provide third-level application support
• Participate in application design sessions

Full Stack Developer

Sales Development Rep

• Strategically map and penetrate target enterprise accounts through personalized, multi-channel outbound campaigns (call, email, social)
• Become an expert at uncovering customer pain points, qualifying high-potential inbound and outbound leads against our ideal customer profile
• Master the GreenBox value proposition, articulating how our automated warehousing solutions solve critical business challenges for prospective clients
• Secure qualified discovery meetings for our Enterprise sales team, creating a robust pipeline of new business opportunities
• Collaborate directly with sales and marketing leadership to continuously refine our outreach strategies and messaging
• Consistently meet and exceed monthly quotas for pipeline generation and qualified meetings
• Meticulously track prospect interactions and data in our CRM to provide key intelligence to the entire commercial organization

Sales Development Representative

Project Manager

• Lead, mentor, and develop a team of project managers in executing complex automation programs managing a portfolio of $250+ million
• Oversee project delivery performance—managing scope, schedule, budget, risk, safety, and customer satisfaction
• Act as the primary escalation point for customers, vendors, and internal stakeholders regarding cost, schedule, quality, or safety issues
• Anticipate risks, identify opportunities, and drive proactive action plans to keep projects on track
• Provide clear communication and weekly updates on progress, risks, and wins to Symbotic leadership and customer executives
• Champion consistency by ensuring compliance with Symbotic’s project delivery standards and best practices
• Partner with the PMO to sponsor continuous improvement initiatives that enhance efficiency and strengthen cross-functional collaboration

Director, Project Management

• Lead cross-functional teams to deliver large-scale automation solutions at client sites
• Ensure teams remain aligned, execution stays on track, and risks are identified and managed early
• Work directly with customers and Symbotic executive leadership and mentor other project managers
• Own project delivery, ensuring scope, cost, schedule, and quality objectives are met
• Manage full project lifecycle from site preparation and design coordination to final system acceptance
• Partner with engineering, supply chain, and product leaders to coordinate timelines and delivery
• Proactively identify, communicate, and mitigate risks and issues
• Champion continuous improvement of processes, standards, and communications
• Facilitate cross-functional meetings and provide updates to internal and external stakeholders
• Remote, travel-based role requiring travel up to 60% and collaboration with Grove City, Ohio team

Senior Project Manager

• Build and lead a comprehensive environmental, health, and safety (EHS) program for Greenbox Logistics.
• Establish safety protocols, ensure compliance, and embed safety culture across sites during construction, installation, and operations.
• Conduct regular site audits, risk assessments, and incident investigations; drive corrective actions and reporting standards.
• Build a scalable team of regional and site-based EHS managers.
• Collaborate with facilities, maintenance, automation, and operations leaders.
• Create and maintain training programs, emergency response protocols, and ongoing safety education initiatives.
• Lead environmental compliance efforts related to waste handling, energy use, and environmental risk mitigation.

Director of Environmental Safety

• Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate .
• Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution.
• Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable.
• Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements.
• Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives.

Senior Manager, Strategic Accounts

Operations

• Provide executive leadership over multiple warehouse and customer site operations, ensuring strategic alignment with overall business objectives and delivering exceptional service to enterprise clients.
• Partner with cross-functional teams including Sales, Inventory, and Operations Planning (SIOP) to validate capacity plans and ensure operational scalability across a growing distribution network.
• Own and drive performance against enterprise-level Key Performance Indicators (KPIs), using data-driven insights to develop action plans, lead continuous improvement efforts, and ensure operational excellence.
• Build and maintain strategic, long-term relationships with senior customer stakeholders, ensuring transparency, alignment on priorities, and consistent delivery of contractual and service expectations.
• Translate customer feedback and operational insights into large-scale process enhancements and innovation initiatives.
• Collaborate cross-functionally to drive root-cause resolution and systemic improvements.
• Oversee strategic workforce planning across all sites, including staffing models, talent acquisition, succession planning, performance management, and leadership development.
• Direct the implementation of standardized operational policies, safety protocols, and compliance procedures to ensure consistent execution across locations.
• Lead high-impact projects focused on scaling automation, introducing digital warehousing solutions, and optimizing the integration of advanced technologies into daily operations.
• Manage multi-site project timelines, resources, and budgets.
• Align with internal and external stakeholders to ensure successful delivery of initiatives that enhance operational capabilities and customer satisfaction.
• Other duties as assigned.