Symbotic

Supply Chain

• Monitor supply plans and adjust for changes in demand, capacity, or lead times
• Work with procurement teams and suppliers to confirm availability, delivery dates, and shipment schedules
• Maintain MRP material data to ensure optimal purchase requisition generation
• Generate manual purchase requisitions as needed
• Track and expedite critical materials to avoid production downtime
• Communicate delays, risks, or shortages to internal stakeholders and support recovery planning
• Coordinate supply planning activities with cross-functional project teams to ensure successful execution of new product launches, retrofit projects, and related initiatives
• Maintain appropriate inventory levels by balancing service goals with inventory-holding costs
• Analyze slow-moving, excess, and obsolete materials; recommend and support corrective actions
• Monitor and analyze inventory movements, identifying areas for improvement and implementing corrective measures
• Perform root-cause analysis for stockouts, inaccurate inventory, or planning variances
• Maintain accurate material master data (lead times, lot sizes, safety stock, planning parameters)
• Use ERP/MRP systems to manage and execute material planning activities
• Generate reports on material status, inventory health, supplier performance, and planning metrics
• Identify opportunities to enhance planning processes, supplier performance, and inventory efficiency
• Support supply chain projects such as sourcing transitions, new product introductions, and system upgrades
• Collaborate with production teams and suppliers to optimize material flow, presentation, triggers, and visual/system processes

Material Supply Planner

Manager

• Optimize and manage the company’s global and U.S. immigration programs, policies, and workflows.
• Oversee all employment-based immigration cases (H1B, TN, E3, O1, PERM/Green Card processes, etc.).
• Partner with external immigration counsel to ensure timely, high-quality case preparation and filings.
• Serve as the primary point of contact for employees, hiring managers, and recruiters on immigration matters.
• Provide guidance on visa requirements, timelines, transfer options, and long-term immigration planning.
• Support international hires during onboarding to ensure smooth work authorization transitions.
• Ensure full compliance with federal and international immigration regulations, including I9 verification and E-Verify requirements.
• Maintain accurate immigration records, audit documentation, and case tracking systems.
• Identify and mitigate risks related to immigration and global workforce mobility.
• Collaborate with Talent Acquisition, Legal, People Operations, Compensation, Payroll, and Global Mobility teams.
• Advise business leaders on immigration-related risks or impacts associated with hiring, promotions, or internal transfers.
• Generate insights and report on visa population, expirations, and program trends.
• Drive continuous improvement projects to streamline processes and enhance employee experience.

Immigration Manager

Project Manager

• Serve as the executive owner of site implementation projects, acting as the primary customer escalation point
• Own the full regional portfolio, balancing shared global resources and competing milestones to ensure high-velocity execution across all sites simultaneously
• Champion the adoption of Symbotic’s standardized project management framework within the region
• Lead the execution of stage-gate reviews, milestone governance, and proactive risk management processes to ensure systemic consistency
• Navigate complex, critical negotiations and change management with customers and vendors
• Lead the identification and resolution of contractual issues while maintaining strong, long-term customer and vendor relationships
• Drive project planning and execution for complex, custom automation installations, ensuring alignment across engineering, software, controls, manufacturing, construction, commissioning, and operations
• Provide updates on progress, wins, and cost impacts to Symbotic leadership

Senior Director, Project Management Execution

Communications

• Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.
• Assist in conducting market research and competitive analysis to support the refinement of existing communications.
• Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.
• Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.
• Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.
• Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.
• Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience.
• Act as a brand champion, ensuring consistency in messaging and visual identity across all materials.
• Support the coordination of production resources to capture images and videos that reinforce brand storytelling.
• Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.
• Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.
• Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.

Senior Customer Communications Specialist

• Process raw customer data to support cost and pricing analytics, network optimization solutions, and other analytics that support the sales team in competitive bids.
• Manage end-to-end network optimization projects including facility location analysis, capacity planning, transportation flow optimization, and cost-to-serve modeling.
• Contribute to the transition of Excel-based analytics and workflows into scalable applications within our software platform.
• Lead development, deployment, and ongoing improvement of AI agents to automate analytics and streamline processes.
• Build and maintain customer-facing analytics dashboards to deliver supply chain insights.

Senior Supply Chain Analyst

Operations

• Serve as the single-threaded business owner for assigned strategic customers
• Partner with site General Managers to assess system performance
• Identify technical, operational, and process gaps
• Drive the incubation and rollout of new strategic operational capabilities
• Develop and maintain scalable KPIs and metrics
• Lead cross-functional meetings and working sessions
• Build deep system knowledge across maintenance, operations, software, controls architecture, and system engineering
• Lead, mentor, and develop a high-performing team

Director of Operations Strategy – Continuous Improvement

Director

• Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels
• Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention
• Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable
• Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements
• Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships

Director, Strategic Accounts

Inside Sales

• Strategically map and penetrate target enterprise accounts through personalized, multi-channel outbound campaigns (call, email, social).
• Become an expert at uncovering customer pain points, qualifying high-potential inbound and outbound leads against our ideal customer profile.
• Master the Exol value proposition, articulating how our automated warehousing solutions solve critical business challenges for prospective clients.
• Secure qualified discovery meetings for our Enterprise sales team, creating a robust pipeline of new business opportunities.
• Collaborate directly with sales and marketing leadership to continuously refine our outreach strategies and messaging.
• Consistently meet and exceed monthly quotas for pipeline generation and qualified meetings.
• Meticulously track prospect interactions and data in our CRM to provide key intelligence to the entire commercial organization.

Inside Sales Development Representative

Support Engineer

• Lead and develop the Technical Support team through a comprehensive performance framework that combines data-driven KPI tracking (e.g., MTTR, CSAT, ticket quality), qualitative ticket audits, and targeted coaching to drive continuous improvement and consistent delivery against departmental SLAs and service commitments.
• Guide customer conversations to assess downtime holistically, reinforcing that system availability depends not only on support response, but also on effective training, engagement, and site operating practices.
• Identify and drive opportunities to shift from reactive issue resolution to proactive prevention through improved processes, monitoring, and enablement.
• Own change management for the Technical Support organization, including integrating new support functions and leading the implementation of a new CRM system; proactively manage communication, training, adoption, and performance impacts to ensure smooth transitions and sustained operational excellence.
• Lead daily shift operations to ensure appropriate coverage, queue velocity, and adherence to established SLAs.
• Serve as Duty Manager for high-priority incidents, owning incident communication cadence, resource mobilization, escalation paths, and cross-functional coordination.
• Prioritize active and potential issues based on customer impact and contractual SLAs; establish and manage escalation bridges, including determining when and how to escalate.
• Provide clear, concise executive-level summaries to internal and external stakeholders, setting expectations around next steps, timelines, and resolution ETAs.
• Act as the high-stakes customer relationship owner during escalations and critical events, maintaining proactive, transparent communication and a strong understanding of customer business impact to guide prioritization and decision-making.
• Ensure effective use of support tools to capture activity, productivity, efficiency, and quality across the team.
• Build strong cross-functional partnerships with Engineering, Commissioning, QA, Sales, and other Symbotic teams to drive issue resolution and long-term operational improvements.
• Partner with engineering and tooling teams to drive automation and tooling enhancements that reduce manual effort and improve service efficiency.
• Participate in cross-functional initiatives related to escalated issues, customer migrations, product testing, implementations, and follow-up training.
• Own post-incident reviews, root cause analysis, and KPI trend analysis; translate insights into process improvements, updated documentation, and team-wide enablement.
• Drive operational maturity by identifying recurring themes, addressing systemic issues, and contributing to forward-looking planning that shifts the organization from reactive execution to proactive service delivery.

Technical Support Supervisor

Software Engineer

• Gather integration requirements and translate them into technical specifications.
• Design, develop, and implement integration solutions.
• Develop and maintain integration interfaces.
• Monitor integration processes to ensure data accuracy and performance.

SuccessFactors Integration Developer

Architect

• Architecting SAP solutions for diverse business needs.
• Preparing and reviewing functional specifications for enhancements and coordinating object development.
• Applying WIP management processes using S/4 HANA SD, S/4 HANA PS, and S/4 HANA Finance.
• Supporting full lifecycle implementations, including analysis, design, testing, and configuration of Sales and Distribution scenarios.
• Translating business requirements into functional specifications for ABAP program development.
• Interpreting functional specifications and creating high-level technical designs for requested developments.
• Troubleshooting custom ABAP programs and advising on functional and technical specifications.
• Developing comprehensive test plans and executing complex build activities.
• Providing configuration, testing, cut-over, conversion, and post go-live support for enhancement projects.
• Delivering projects following SAFe methodology.

SAP Architect

Analyst

• Coordinate and manage supplier onboarding activities for the Ariba Supplier Collaboration Portal, ensuring timely completion and compliance with onboarding requirements.
• Serve as the primary point of contact for suppliers, providing troubleshooting, guidance, and ongoing support during the implementation.
• Host supplier training sessions—both virtual and in-person—focused on system navigation, transaction execution, and best practices.
• Develop clear and concise training materials, including Quick Reference Guides (QRGs), job aids, process documentation, FAQs, and recorded training content.
• Track onboarding progress, escalate issues, and communicate risks or delays to project leadership.
• Gather and document business requirements related to supplier enablement, data capture, and system workflows.

Business System Analyst, SAP - Ariba

Engineer

• Define and implement advanced manufacturing strategies for robotics and automation systems that improve scalability, efficiency, and cost-effectiveness.
• Collaborate with design engineering to ensure manufacturability (DFM) and lead the seamless transfer of new products into production.
• Drive Design for Manufacturability (DFM) analysis and manufacturing readiness reviews for all new product introductions.
• Oversee management of tooling and capital investments to support growth.
• Perform analysis, including FEA and tolerance analysis, to optimize designs for performance, cost, and manufacturability.
• Work closely with mechanical, electrical, software, controls, manufacturing, and quality engineering teams to ensure seamless integration and product success.
• Identify and troubleshoot design challenges, implement effective solutions, and drive continuous improvement.
• Clearly communicate complex technical information to both technical and non-technical audiences.
• Contribute to a collaborative team environment and a culture of learning.

Senior Manufacturing Engineer

• Manage end-to-end delivery of SAP HANA XSA projects
• Provide technical expertise in HANA development
• Lead and mentor a team of developers
• Collaborate with business stakeholders for requirements gathering
• Ensure compliance with quality standards and SLAs
• Conduct troubleshooting and code reviews
• Drive continuous improvement initiatives

SAP HANA Delivery Lead

• Ownership of project delivery, ensuring scope, cost, schedule, and quality objectives are consistently achieved.
• Lead cross-functional teams through the execution phase of the project, from early site preparation and coordination to final system acceptance, while maintaining a strong focus on project goals.
• Partner closely with engineering, supply chain, quality, installation, and commissioning leaders to coordinate timelines and ensure rapid, high-quality system delivery.
• Proactively identify and manage risks & opportunities to deliver projects on time and within budget.
• Facilitate cross-functional meetings, providing clear and consistent updates to both internal and external stakeholders to keep projects on track.
• Foster a culture built on transparency, timely decision-making, and strong partnerships across all project participants.