SupportYourApp

Customer Support

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Customer Support Consultant, Fluent English

Support Engineer

• Deliver outstanding technical support via emails and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists.

Technical Support Consultant, Networking

Project Manager

• Manage implementation projects and coordinate delivery between clients and internal teams;
• Gather business, functional and technical requirements and collaborate with the Integrations department to ensure successful execution;
• Facilitate workshops and guide clients on transformation and operational best practices;
• Partner with clients to develop strategies that drive long-term adoption, success and satisfaction;
• Build and maintain strong relationships with key stakeholders through regular communication and follow-ups;
• Monitor client activity and operations to ensure projects remain on track and objectives are met;
• Identify opportunities for process improvements and help clients maximize the value of the platform;
• Deliver ocasional training sessions and support key users in adopting and effectively using the solution;

Project Manager, Fluent English

Customer Support Consultant, Hospitality

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, English

• Deliver outstanding customer support via phone calls, chats, and emails
• Diagnose and resolve technical and customer-related issues efficiently
• Provide direct customer support via phone, email, and live chat channels
• Manage the full lifecycle of escalated support tickets, from initial assessment through resolution and follow-up
• Document issues, troubleshooting steps, and resolutions accurately in the ticketing system
• Collaborate with internal teams to ensure timely escalation and resolution of complex issues

Consultant

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Gaming Support Consultant, RPG

• Deliver outstanding technical support via chats and emails
• Manage customer support tickets and maintain a 24-hour response SLA
• Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes
• Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements
• Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality
• Maintain and improve customer-facing documentation and self-service resources in GitBook
• Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Technical Support Consultant, Fluent English

Security Engineer

• Manage security and operational incidents end-to-end, including investigation, coordination, and response;
• Communicate directly with Clients and stakeholders during Data Breach incidents;
• Conduct Root Cause Analysis, develop preventive measures, and prepare management reports;
• Analyze Clients’ workflows and incident trends to identify risks and improve security processes;
• Assess the security of software, platforms, and third-party vendors;
• Review new hiring locations for compliance with data protection and security standards;
• Develop incident response procedures and maintain internal security documentation and knowledge base.

Information Security Incident Specialist, Fluent Ukrainian

Customer Support Consultant, Hospitality – Global

• Deliver outstanding customer support via emails and chat
• Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
• Create reports to maintain feedback up to date
• Escalate complex issues to engineers as needed
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

• Deliver outstanding technical support via chats, emails and tickets
• Managing troubleshooting processes related to cloud-based and SaaS applications
• Triage and prioritize support tickets based on severity, impact and urgency
• Reproduce incidents in test or staging environments to identify root causes and support faster resolution
• Gather and document all relevant information needed to investigate and resolve customer issues
• Escalate unresolved or high-priority incidents to internal teams while ensuring SLA compliance
• Proactively identify, reproduce, and manage incidents in test or staging environments to support faster resolution
• Contribute to continuous improvement by documenting solutions, creating knowledge base articles and analysing customer feedback and complaints
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with other teams

Customer Support Consultant, Fluent English

Technical Support Consultant, Networking

Project Manager, Fluent English

Project Manager, Fluent English

Customer Support Consultant, Hospitality

Customer Support Consultant, Hospitality

Customer Support Consultant, English

Customer Support Consultant, Fluent English

Gaming Support Consultant, RPG

Technical Support Consultant, Fluent English

Technical Support Consultant, Fluent English

Information Security Incident Specialist, Fluent Ukrainian

Customer Support Consultant, Hospitality – Global

Technical Support Consultant, Fluent English

L2 Technical Support Consultant, Native Portuguese, English C1