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Technical Support Consultant, Networking
SupportYourAppTechnical Support Consultant delivering multilingual technical support for major brands in the SaaS industry. Working remotely from Latin America, fostering customer relationships and technical solutions.
Tech Stack
Tools & technologiesAndroidDNSiOSLinuxMacOS
About the role
Key responsibilities & impact- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists.
Requirements
What you’ll need- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall)
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels)
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
- Ability to read log files
- Familiarity with operating Windows, Linux, MacOS, Android and iOS
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportnetworkingIPsec TunnelsDNSpacket tracingVPNroutingWireGuardOpenVPNIKEv2
Soft Skills
communicationcustomer relationshipspositive attitudeproactive attituderesponsible attitude