Customer Support Consultant, Hospitality – Global

SupportYourApp

Customer Support Consultant providing remote assistance and maintaining strong relationships in a global hospitality context. Engaging in diverse tasks while ensuring customer satisfaction across multiple communication channels.

Posted 6/4/2026contractRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone calls, chats, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Strong analytical thinking and research skills
Experience in travel industry
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportanalytical thinkingresearch skills

Soft Skills

communicationrelationship buildingpositive attitudeproactive attituderesponsible attitude