Customer Support Consultant, English

SupportYourApp

Customer Support Consultant providing remote service for hospitality industry. Handling customer inquiries via phone, chat, and email while ensuring satisfaction in a multicultural environment.

Posted 6/4/2026contractRemote • 🇩🇿 AlgeriaJuniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone calls, chats, and emails;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written);
At least 6 months of experience in a customer support role;
Strong analytical thinking and research skills;
Experience in travel industry;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
Experience in hospitality or logistics.

Benefits

Comp & perks

Flexible schedule;
Opportunity to cooperate fully remote;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportanalytical thinkingresearch skills

Soft Skills

communicationpositive attitudeproactive attituderesponsible attitude