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Customer Support Consultant, Fluent English
SupportYourAppCustomer Support Consultant helping LATAM clients with technical issues remotely. Join a global team at SupportYourApp for diverse customer support challenges.
About the role
Key responsibilities & impact- Deliver outstanding customer support via phone calls, chats, and emails
- Diagnose and resolve technical and customer-related issues efficiently
- Provide direct customer support via phone, email, and live chat channels
- Manage the full lifecycle of escalated support tickets, from initial assessment through resolution and follow-up
- Document issues, troubleshooting steps, and resolutions accurately in the ticketing system
- Collaborate with internal teams to ensure timely escalation and resolution of complex issues
Requirements
What you’ll need- Excellent English communication skills (at least C1 level for both speaking and writing)
- At least 1 year of experience in customer service
- Demonstrated ability to learn new tools, technologies, and processes quickly
- Strong technical aptitude and comfort working with modern digital tools and platforms
- Proven capability to manage multiple projects simultaneously while meeting deadlines
- Excellent organizational and time-management skills
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical issue resolutionticketing system documentationtroubleshootingproject managementanalytical thinkingresearch skills
Soft Skills
communication skillsorganizational skillstime-management skillspositive attitudeproactive attituderesponsible attitude