SupportYourApp

Solutions Engineer

• Deliver outstanding customer support via emails and calls
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates
• Troubleshoot technical issues over the phone
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Product Support Consultant – Water Solutions, Global

Customer Support

• Provide exceptional technical support via calls, chats, and emails;
• Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
• Gather required technical information to ensure the resolution of complex cases;
• Ensure customers' satisfaction with any interaction;
• Maintain working knowledge of our client’s products and services;
• Securely work with customers’ sensitive information;
• Troubleshoot common issues using the knowledge base and update transaction statuses when needed;
• Escalate complex, repetitive, or merchant-related issues to L2 team;
• Ensure proper case handling and follow-up to support timely issue resolution.

Customer Support Consultant, Fluent English & Polish

• Deliver outstanding customer support via phone calls, chats, and emails;
• Manage day-to-day guest communication and ensure a smooth guest experience;
• Ensure the operational success of our guest services and maintain high levels of guest satisfaction;
• Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms;
• Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures;
• Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently;
• Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction;
• Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately;
• Process booking modifications, including extensions, date changes, and special requests promptly;
• Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.

Customer Support Consultant, English, French

Support Engineer

• Deliver outstanding technical support via emails and phone calls;
• Troubleshoot complex technical issues;
• Provide technical support with networking, cloud products;
• Escalate incidents clearly, including impact, timeline, and reproduction steps;
• Ensure smooth troubleshooting for customer events, while working closely with internal teams.

Cloud Support Engineer, Fluent English

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Specialist, Dutch, English C1

Artificial Intelligence

• Input and configure calendar data accurately in our system based on instructions provided by the internal Ringphone team;
• Maintain a high level of accuracy and attention to detail when handling sensitive operational data;
• Complete ad hoc administrative tasks during periods of lower configuration volume to support business operations and ensure full-time utilisation;
• Manage workloads to meet deadlines and operational requirements;
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects;
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

AI Calendar Configuration Operator, Native Dutch & English C1

Social Media Manager

• Coordinate projects and provide day-to-day operational support across campaigns
• Manage creative briefings and coordinate timelines with our agency to ensure all assets are delivered on time
• Upload and manage creative assets in Meta
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists.

Back-office Social Media Manager, Fluent German & English

• Deliver outstanding customer support via phone calls, emails and chats;
• Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Fluent Italian, English

• Deliver outstanding customer support via calls, chats and emails;
• Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
• Escalate complex issues to the appropriate internal team when needed;
• Assist with basic UAT (User Acceptance Testing) activities when required;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, English C1

Business Development Rep

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Use AI tools to enhance productivity and optimize workflows;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels;
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions;
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

Business Development Specialist, Fluent English

• Deliver outstanding customer support via emails and calls
• Assisting customers with product-related questions, technical troubleshooting, and solution-oriented support
• Responding to customer email inquiries in accordance with established service level agreements
• Manage open support cases, ensuring unresolved issues are actively tracked and updated
• Escalate complex or high-priority issues to the appropriate team when needed
• Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through

Customer Support Consultant, SaaS

DevOps Engineer

• Будувати, підтримувати та оптимізувати CI/CD pipelines для веб-продуктів, сайтів та внутрішніх сервісів компанії у Jenkins та GitLab CI/CD
• Підтримувати поступову міграцію deployment processes з Jenkins на GitLab CI
• Забезпечувати стабільні, repeatable та predictable deployments з rollback-механізмами і мінімальною кількістю manual steps
• Налаштовувати та підтримувати Docker-based runtime environments для web applications та сервісів
• Стандартизувати Docker, docker-compose, deployment scripts та runtime-конфігурації, щоб рішення не потребували регулярного rework
• Адмініструвати Linux-сервери у production-середовищі: налаштування, patch management, troubleshooting, performance analysis
• Автоматизовувати infrastructure setup, configuration management та maintenance-процеси через Ansible і Bash
• Підтримувати web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching та базові security rules
• Налаштовувати, підтримувати та покращувати monitoring, logging та alerting для production systems
• Аналізувати deployment failures та production incidents, визначати root cause і пропонувати preventive actions
• Підтримувати backup/restore, monitoring та базове troubleshooting для MySQL/PostgreSQL
• Забезпечення reliability та stability production systems
• Аналіз production incidents, проведення root cause analysis та впровадження preventive actions
• Участь у post-incident reviews та підготовка технічних висновків після інцидентів
• Впроваджувати та підтримувати security practices для Linux і web infrastructure: hardening, контроль доступів, оновлення, закриття вразливостей
• Документувати інфраструктурні рішення, deployment workflows, конфігурації та важливі зміни
• Узгоджувати production changes з командою, попереджати про ризики та не вносити критичні зміни без прозорої комунікації
• Проактивно виявляти слабкі місця в deployment, infrastructure та application architecture, які можуть призвести до нестабільності, та ініціювати їх усунення.

DevOps Engineer, Fluent Ukrainian

• Deliver outstanding customer support via chats, emails and tickets
• Managing troubleshooting processes, handling escalations, and backlog maintenance
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with other teams

Technical Support Consultant, English C1, Native Portuguese

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Product Support Consultant – Water Solutions, Global

Customer Support Consultant, Fluent English & Polish

Customer Support Consultant, English, French

Cloud Support Engineer, Fluent English

Customer Support Specialist, Dutch, English C1

AI Calendar Configuration Operator, Native Dutch & English C1

Back-office Social Media Manager, Fluent German & English

Customer Support Consultant, Fluent Italian, English

Customer Support Consultant, English C1

Business Development Specialist, Fluent English

Business Development Specialist, Fluent English

Customer Support Consultant, SaaS

DevOps Engineer, Fluent Ukrainian

Technical Support Consultant, English C1, Native Portuguese

Customer Support Consultant, Hospitality