SupportYourApp

Customer Support

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Native French & English C1

Customer Support Specialist, Native Dutch, English C1

Customer Support Consultant, Native Dutch & French C1

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Customer Support Consultant, Fluent English

Support Engineer

• Deliver outstanding technical support via emails and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

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• Deliver outstanding customer support via phone calls, chats, and emails;
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• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

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• Recording raw gameplay footage directly from project test builds to utilize as baseline material for video production
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• Contributing actively to the development and evolution of the visual identity and style for recurring video categories and series

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• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
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AI Solutions Specialist, Fluent English

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• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times)
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• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage
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• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan
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• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

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• Deliver outstanding customer and technical support via emails
• Escalating complex cases to the internal team
• Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions
• Handling L1 support inquiries and escalation if needed to the internal T2 team
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

SupportYourApp

Customer Support Consultant, Native French & English C1

Customer Support Specialist, Native Dutch, English C1

Customer Support Specialist, Native Dutch, English C1

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