Customer Support Consultant, SaaS

SupportYourApp

Customer Support Consultant at SupportYourApp delivering outstanding customer support via emails and calls. Assisting with product-related questions and troubleshooting in a multicultural environment.

Posted 6/10/2026contractRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Deliver outstanding customer support via emails and calls
Assisting customers with product-related questions, technical troubleshooting, and solution-oriented support
Responding to customer email inquiries in accordance with established service level agreements
Manage open support cases, ensuring unresolved issues are actively tracked and updated
Escalate complex or high-priority issues to the appropriate team when needed
Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Previous experience in a customer support for a SaaS or cybersecurity company
Computer science knowledge
Experience performing effectively in a fast-paced, high-volume environment
Strong troubleshooting and problem-solving skills
A sense of urgency and the ability to manage tasks through to completion
The ability to communicate clearly, professionally and empathetically with customers
Strong stakeholder management skills, with the ability to work effectively across teams and customer groups
A customer-focused mindset with a commitment to delivering a positive support experience
Basic computer skills and ability to work with CRM systems and support tools
Commitment to delivering high-quality customer service and meeting performance targets
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttechnical troubleshootingproblem-solvingcomputer science knowledgeSaaScybersecurityCRM systemssupport toolsperformance targets

Soft Skills

communicationstakeholder managementcustomer-focused mindsetsense of urgencyempathytask managementtransparencyprofessionalism