Product Support Consultant – Water Solutions, Global

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Product Support Consultant delivering customer service via email and phone for tech companies globally. Supporting clients in diverse industries and mastering new skills in a multicultural environment.

Posted 7/1/2026contractRemote • 🇿🇦 South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer support, with strong verbal communication skills and a deep understanding of product solutions. Proficient in troubleshooting technical issues and guiding customers through the purchase process while meeting key performance indicators.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingVerbal Communication SkillsAnalytical ThinkingPre-Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TerminologyProduct KnowledgeKPI ManagementTroubleshootingCustomer Inquiry Assistance

Soft Skills

Attention to DetailPositive AttitudeProactive ApproachResponsibility

Tools & Technologies

Personal ComputerStable Internet Connection

Certifications & Qualifications

C1 English Proficiency

Industry Keywords

Customer SupportProduct RangeCross-Functional Communication

About the role

Key responsibilities & impact

Deliver outstanding customer support via emails and calls
Assist customers with product-related inquiries
Support customers throughout the purchase process
Stay up to date with product changes and updates
Troubleshoot technical issues over the phone
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Excellent English (C1 for both written and spoken is a must)
1+ year experience in customer support
Strong verbal communication skills
Previous experience with a wide product range
Comfortable using technical terminology and guiding customers through troubleshooting steps
Pre-sales experience
Attention to details
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements