Superlanet

Analyst

• Support the implementation and maintenance of healthcare application integrations.
• Troubleshoot interface and system issues to ensure reliable data exchange.
• Assist with software implementations, upgrades, testing, and production support.
• Collaborate with clinical, operational, and technical teams to gather requirements and improve workflows.
• Monitor system performance and recommend process improvements.
• Create and maintain technical documentation and support end-user training as needed.

Integration Analyst

• Designs, builds, configures, tests, and maintains Epic Patient Access applications, including Cadence, Prelude, Real-Time Eligibility (RTE), and Decision Trees.
• Configures and supports Real-Time Eligibility (RTE) workflows, including payer connectivity, eligibility verification, insurance response troubleshooting, and workflow optimization to improve front-end revenue cycle performance.
• Designs, builds, and maintains Epic Decision Trees to guide registration and scheduling staff through standardized workflows, ensuring accurate data collection, insurance verification, and compliance with organizational policies.
• Supports patient registration, appointment scheduling, insurance verification, referrals, and patient throughput workflows.
• Serves as the liaison between Patient Access operations, Revenue Cycle leadership, Information Technology, Epic stakeholders, and third-party vendors to resolve issues, implement enhancements, and support operational initiatives.
• Provides end-user support, troubleshoots application issues, coordinates software updates, and supports system optimization.
• Creates and executes test plans, validation scripts, and integrated testing for application changes, upgrades, and new functionality.
• Collaborates with technical teams to identify infrastructure, interface, and integration issues impacting Patient Access workflows.
• Supports ongoing Epic upgrades, optimization initiatives, regulatory changes, and change management activities following ITIL best practices.

Patient Access Analyst – Cadence, Prelude, RTE

Pharmacist

• Design, build, modify, and optimize Epic Beacon Treatment Plans.
• Support the creation and maintenance of research-based oncology treatment plans.
• Build and maintain cell therapy Carepaths, Checklists, SmartForms, Flowsheets, Synopses, Reports, and clinical documentation tools.
• Develop and modify SmartTools, including SmartLinks, SmartPhrases, and clinical notes, as needed.
• Collaborate with clinical, pharmacy, research, and IT stakeholders to translate clinical requirements into scalable Epic solutions.
• Support testing, validation, troubleshooting, and optimization of Beacon workflows.
• Ensure build aligns with organizational standards and Epic best practices.

• Design, build, configure, and optimize Epic Ambulatory, Healthy Planet, and Cogito applications.
• Support Epic Ambulatory workflows, population health, care management, quality, and value-based care initiatives.
• Develop and maintain registries, dashboards, Reporting Workbench reports, Radar dashboards, and analytics.
• Partner with clinical, operational, and technical teams to improve workflows, reporting, and application performance.
• Support Community Connect implementations, upgrades, and optimization efforts.
• Collaborate on healthcare interoperability and third-party application integrations.
• Support Epic testing, system enhancements, production support, and ongoing optimization initiatives.
• Troubleshoot application issues and recommend workflow improvements.
• Mentor junior analysts and serve as a subject matter expert across Ambulatory, Healthy Planet, and Cogito.

Senior Epic Analyst, Ambulatory, Healthy Planet, Cogito

• Design, build, and support the Epic Cadence application.
• Analyze business requirements and optimize scheduling and patient access workflows.
• Troubleshoot production issues and provide ongoing application support.
• Participate in testing, upgrades, implementations, and go-live support.
• Collaborate with operational, IT, and vendor teams to deliver effective solutions.

Epic Cadence Analyst

Claims Specialist

• Design, build, and support the Epic PB Admin and PB Claims applications.
• Analyze business requirements and optimize Professional Billing and claims workflows.
• Troubleshoot production issues and provide ongoing application support.
• Participate in testing, upgrades, implementations, and go-live support.
• Collaborate with operational, IT, and vendor teams to deliver effective solutions.

PB & Claims Analyst

• Design, configure, build, test, and maintain Epic Resolute Professional Billing (PB) applications.
• Serve as the primary application resource for Claims and Remittance functionality within Epic Resolute PB.
• Configure and support claims processing, claim edits, remittance posting, reimbursement workflows, workqueues, and charge entry.
• Collaborate with Revenue Cycle, Patient Financial Services, and IT stakeholders to gather requirements and optimize Professional Billing workflows.
• Support ongoing Revenue Cycle stabilization initiatives by identifying opportunities to improve billing accuracy, reimbursement, and operational efficiency.
• Troubleshoot production issues, perform root cause analysis, and deliver timely resolution to application support requests.
• Participate in system upgrades, integrated testing, go-lives, optimization initiatives, and ongoing maintenance.
• Develop and maintain build documentation, workflow diagrams, and application support documentation.
• Ensure Epic build aligns with organizational standards, payer requirements, and regulatory compliance.
• Partner with operational leaders to recommend workflow enhancements and long-term improvements to the Professional Billing application.

PB Analyst

• Design, configure, and maintain Epic Cadence, Prelude, and Referrals & Authorization
• Support scheduling, registration, insurance verification, and referral workflows
• Gather business requirements and translate them into Epic system build
• Participate in testing, upgrades, workflow validation, and go-live support
• Troubleshoot production issues and implement system enhancements
• Collaborate with operational leaders, clinical teams, and IT stakeholders
• Develop and maintain system documentation and build specifications.

Epic Cadence/Prelude Analyst

Engineer

• Design and maintain AEP XDM schemas, datasets, and data ingestion pipelines.
• Configure and support Adobe Real-Time CDP audiences, identity resolution, merge policies, and destination activations.
• Monitor platform performance, troubleshoot data quality issues, and maintain governance policies.
• Build and maintain Customer Journey Analytics (CJA) connections, data views, dashboards, metrics, and reporting.
• Develop and manage Adobe Target A/B tests, audience segments, offers, and personalization activities.
• Support Adobe Launch (Tags), Web SDK, Alloy.js, and AEM integrations.
• Create technical documentation, data dictionaries, and platform standards.
• Partner with engineering, analytics, marketing, and business teams to deliver scalable customer data solutions.
• Participate in Agile planning, platform enhancements, and ongoing optimization initiatives.

AEP Engineer

Security Engineer

• Build, mature, and lead the organization's cybersecurity governance, risk management, compliance, third-party risk, incident response, and business continuity programs.
• Develop and execute the enterprise cybersecurity GRC strategy aligned with organizational objectives, regulatory requirements, and future hospital operations.
• Build, lead, and mentor a team of cybersecurity governance and compliance professionals.
• Deliver executive-level reporting on cybersecurity risk, compliance posture, and program maturity.
• Partner with Internal Audit, Compliance, Privacy, Legal, and Enterprise Risk teams to align governance activities across the organization.
• Conduct risk assessments for clinical systems, enterprise applications, cloud platforms, and infrastructure environments.

Director of Cybersecurity Governance, Risk and Compliance

• Process Epic access requests, modifications, and terminations through ServiceNow.
• Support onboarding, transfers, and offboarding activities.
• Assign and maintain security classes, roles, templates, and user records.
• Support EMP imports, provider imports, and Epic security maintenance activities.
• Troubleshoot user access and security-related issues.
• Assist with role optimization, audits, compliance reviews, and access governance activities.
• Participate in Epic upgrades, testing, and change management efforts.
• Maintain security documentation and procedures.
• Collaborate with IAM, HR, Compliance, and Epic application teams.

Security and Access Analyst

• Configure, build, test, maintain, and optimize the Epic Lumens application to support gastroenterology and endoscopy clinical workflows.
• Partner with physicians, nurses, operational leaders, and IT stakeholders to gather requirements and translate business needs into effective Epic solutions.
• Support new implementations, upgrades, enhancements, and ongoing optimization initiatives within the Lumens application.
• Analyze workflows and recommend system improvements that enhance efficiency, quality, and user satisfaction.
• Develop training materials, provide end-user education, and support go-live activities.
• Troubleshoot application issues, perform root cause analysis, and drive timely resolution of system-related concerns.
• Participate in project planning, testing, change management, and cross-functional initiatives impacting clinical operations.
• Collaborate with other Epic application teams to ensure seamless integration and workflow alignment across the organization.

Epic Lumens Analyst

• Build, configure, test, maintain, and optimize Epic Ambulatory applications and related workflows
• Support ambulatory clinical workflows including provider documentation, results review, order management, patient throughput, and operational optimization
• Support lab-related workflows including: Reference lab integrations OTX (Order Transmittal) functionality Result routing and reconciliation Base/common name maintenance Lab naming conventions and workflow support
• Collaborate with laboratory teams, integration teams, clinical operations, IT leadership, and external vendors to support workflow improvements and operational initiatives
• Troubleshoot complex application, workflow, and integration issues while providing advanced break/fix support
• Participate in workflow design sessions, integrated testing, system validation, and user acceptance testing activities
• Support Epic upgrades, optimization initiatives, releases, and ongoing maintenance activities following change management best practices
• Assist with interoperability initiatives including Care Everywhere, interfaces, and cross-system clinical data exchange
• Develop and maintain documentation including workflows, testing scripts, build documentation, and support procedures
• Provide go-live, post-live stabilization, and optimization support across ambulatory and ancillary clinical workflows.

Epic Ambulatory Analyst – Beaker

• Configure, build, test, and maintain the Epic Ambulatory system with a focus on Kaleidoscope
• Collaborate with clinicians, department leads, and IT stakeholders to gather requirements and deliver tailored solutions.
• Translate complex clinical workflows into effective Epic configurations.
• Provide support during system go-lives, upgrades, and ongoing optimization efforts.
• Deliver end-user support and training materials for new implementations and updates.
• Troubleshoot application issues, perform root cause analysis, and ensure timely resolution.
• Participate in project planning, status meetings, and cross-functional collaboration.

Epic Ambulatory Analyst

• Design, build, configure, and support Epic Ambulatory workflows and enhancements
• Support and optimize Epic Community Connect environments across affiliated organizations
• Collaborate with clinical, operational, and technical stakeholders to improve ambulatory workflows
• Support integrations between Epic and third-party applications, digital health platforms, and external providers
• Troubleshoot Epic application issues, workflow challenges, and interoperability concerns
• Participate in requirements gathering, build, testing, implementation, upgrades, and go-live support
• Ensure solutions align with organizational standards, security requirements, and interoperability best practices