Superior Hair Factory

Sales

• Create a powerful, trusting relationship with salon owners, stylists and employees
• Rotation management inclusive of both existing and new business development
• Maintain a strong funnel of potential new business
• Deliver highest quality in-salon presentations and product classes
• Conquer new salon business and meet new business goals
• Sell in new products to existing salons
• Drive education in your market and sell all forms of education available
• Achieve individual revenue goals by educating and consulting with salon owners and stylist
• Support retail segment sales through merchandising and promotional activity
• Manage a systematic meeting schedule for assigned accounts
• Execute strategic education plans for each salon in the territory of focus accounts
• Promote, plan, coordinate and assist in the execution of regional and national company-sponsored, business development and educational events
• Attend all company-provided meetings and training
• Travel up to 75% per week

Regional Sales Manager

Sales Operations Manager

• Support the day-to-day operations of the Sales team, ensuring flawless execution across order management, distributor coordination, and sales enablement processes.
• Review and approve daily zero-dollar orders, ensuring they meet internal approval criteria.
• Coordinate and process special and sample orders for sales reps and key accounts.
• Manage monthly car stock orders for field sales reps, ensuring accurate replenishment and timely delivery.
• Process and reconcile loyalty rebate submissions.
• Analyze data around pricing, account growth and territory performance to support sales team communication and strategic initiatives.
• Draft and distribute email and text templates for sales promotions, ensuring consistency across the team.
• Communicate key updates to the sales team, including inventory status, promotions, and account changes.
• Manage daily operational touchpoints and order flow with key distributors and retail partners.

Sales Operations Specialist

Customer Support

• Lead, coach, and develop a team of 19 Customer Experience Representatives and Supervisors to deliver consistent, high-quality customer interactions.
• Oversee daily operations across multiple channels, ensuring efficient response times and best-in-class service levels.
• Implement and optimize workflows, processes, and performance metrics within Salesforce.
• Partner with Marketing, Operations, E-Commerce, and Education teams to anticipate customer needs and deliver solutions that enhance satisfaction and loyalty.
• Drive continuous improvement initiatives to elevate team performance, streamline escalations, and increase customer retention.
• Monitor KPIs such as CSAT, NPS, response time, and first contact resolution to identify trends and opportunities.
• Support training, coaching, and onboarding programs to strengthen product and service knowledge.
• Collaborate with leadership to build scalable systems and structures as Bellami continues to grow globally.

Senior Customer Experience Manager

• Lead and manage a team of Regional Sales Managers and/or Account Executives across the assigned territory
• Develop and execute regional sales strategies aligned with company goals and KPIs
• Identify and grow key accounts, including salons, and educational partners
• Track performance metrics and provide regular sales forecasting and reporting
• Partner with education, marketing, and customer success teams to support account growth and retention
• Provide hands-on leadership in the field, conducting regular account visits and team coaching
• Maintain strong knowledge of the competitive landscape and industry trends
• Represent Bellami at trade shows, industry events, and regional meetings

Regional Sales Director – Southeast Territory

• Field sales position responsible for the development of the hair extensions business in an assigned territory
• Be the company’s first outside point of contact with Salon Professionals and Stylists
• Act as an expert in hair extensions regarding products, color selection, and installation technique
• Create and maintain relationships with salon owners, stylists and employees
• Rotation management inclusive of both existing and new business development
• Maintain a strong funnel of potential new business and conquer new salon business
• Deliver in-salon presentations and product classes and drive education in your market
• Achieve individual revenue goals by educating and consulting with salon owners and stylist
• Support retail segment sales through merchandising and promotional activity
• Manage a systematic meeting schedule and execute strategic education plans for assigned accounts
• Promote, plan, coordinate and assist in execution of regional and national company-sponsored events
• Attend all company-provided meetings and training; position reports to a Director of Sales
• Travel up to 75% per week; day travel all over Maryland and Virginia

• Develop the hair extensions business in assigned territory (Dallas–Fort Worth)
• Serve as company’s first outside point of contact with Salon Professionals and Stylists
• Act as an expert in hair extensions regarding products, color selection, and installation technique
• Create a powerful, trusting relationship with salon owners, stylists and employees
• Manage rotation inclusive of existing and new business development and maintain a strong funnel
• Deliver in-salon presentations and product classes; drive education and sell education offerings
• Conquer new salon business, meet new business goals, and sell new products to existing salons
• Support retail segment sales through merchandising and promotional activity
• Manage systematic meeting schedule for assigned accounts and execute strategic education plans
• Promote, plan, coordinate and assist in execution of regional and national company-sponsored events
• Attend company-provided meetings and training
• Travel and day-to-day field sales (up to 75% travel) and report to Director of Sales

• Deliver an elevated, world-class experience to every client interaction across calls, emails, texts, and chats.
• Build strong connections with customers while resolving inquiries with professionalism, positivity, and empathy.
• Use complaint-resolution expertise to turn challenges into opportunities for stronger customer relationships.
• Proactively share customer feedback and insights to help improve products, processes, and experiences.
• Support initiatives and projects that enhance customer satisfaction and strengthen the overall customer journey.
• Engage with platforms such as trust pilot, reviews.io and social media.
• Strive to exceed performance metrics, including call resolution, response time, and customer satisfaction scores.
• Act as the voice of the Bellami Hair brand, helping clients feel confident and inspired in their hair journey.

Customer Experience Specialist

Growth Marketing

• We’re looking for a data-driven, results-obsessed Senior Growth & Performance Marketing Manager to lead the strategy and execution of paid media for our brand.
• You’ll play a critical role in driving customer acquisition, retention, and revenue growth, while shaping the future of our digital marketing efforts.
• This role works cross-functionally with internal teams and external partners to accelerate performance across all key channels.
• Media Strategy & Execution: Own the strategy, media planning, execution, and optimization of digital marketing campaigns to meet growth KPIs.
• Lead across all paid channels including paid search, paid social, display, video, shopping, affiliates, & additional text opportunities.
• Monitor platform performance regularly, identifying insights and opportunities for optimization and growth.
• Stay current on digital marketing trends and proactively test new platforms, tools, and strategies.
• Craft and communicate marketing plans with clear KPIs, insights, and action plans for stakeholders.
• Oversee campaign briefs and ensure alignment between media strategy, creative direction, testing plans, and business goals.
• Growth Testing, Budget Management & Measurement: Manage and optimize the monthly paid media budget to meet acquisition, retention, and revenue targets.
• Conduct in-depth data analysis to identify performance trends, gaps, and growth opportunities.
• Develop creative solutions to improve KPIs such as net sales, LTV, CAC, and ROAS.
• Partner with the eCommerce team to run robust A/B tests across audiences, messaging, creative, landing pages, and user journeys.
• Oversee accurate tracking, attribution, and performance reporting using tools such as Google Analytics, CRM platforms, and ad platforms.
• Inform budget allocations and channel mix based on data-driven insights and real-time performance.
• Cross-Functional Partnership: Manage internal and external relationships and ensure alignment with brand goals and broader business objectives.
• Collaborate closely with internal teams across marketing, creative, eCommerce, and operations to drive integrated growth strategies.
• Partner with platform reps to build joint business plans, leverage industry insights, and optimize strategy.
• Support and evolve the brand’s roadmap, helping to drive innovation and long-term growth.

Regional Sales Manager

Regional Sales Manager

Regional Sales Manager

Sales Operations Specialist

Regional Sales Manager

Senior Customer Experience Manager

Regional Sales Director – Southeast Territory

Regional Sales Manager

Regional Sales Manager

Customer Experience Specialist

Senior Growth Marketing Manager