Customer Service Associate
MassMutual
Customer Experience Specialist
Superior Hair Factory
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver an elevated, world-class experience to every client interaction across calls, emails, texts, and chats.
- Build strong connections with customers while resolving inquiries with professionalism, positivity, and empathy.
- Use complaint-resolution expertise to turn challenges into opportunities for stronger customer relationships.
- Proactively share customer feedback and insights to help improve products, processes, and experiences.
- Support initiatives and projects that enhance customer satisfaction and strengthen the overall customer journey.
- Engage with platforms such as trust pilot, reviews.io and social media.
- Strive to exceed performance metrics, including call resolution, response time, and customer satisfaction scores.
- Act as the voice of the Bellami Hair brand, helping clients feel confident and inspired in their hair journey.
Requirements
- 2–3 years of experience in a customer experience or service center role (beauty, fashion, cosmetics, or related industries preferred).
- Strong background in complaint resolution and delivering solutions that inspire confidence and trust.
- Outstanding telephone, interpersonal, and written communication skills.
- Tech-savvy with strong computer skills; Salesforce and/or Shopify experience a plus.
- Experience in hairdressing or hair extensions is a plus; cosmetology license strongly preferred.
- Ability to make sound, independent decisions within service protocols.
- Flexible availability for a consistent 40-hour week, including weekends and occasional overtime.
- High energy, positive attitude, and a true passion for creating exceptional customer experiences.
