SuperDial

Platform Engineer

• Own the security architecture, hardening, and operational safeguards that keep our platform trustworthy, compliant, and resilient.
• Design and implement platform-wide security architecture across cloud infrastructure, application services, data pipelines, and ML environments.
• Lead threat modeling, security design reviews, and risk assessments for new products, features, and integrations.
• Define and enforce secure coding practices, CI/CD controls, and secrets management.
• Build and maintain identity, access management, and least-privilege frameworks across engineering systems.
• Develop monitoring, alerting, and anomaly detection systems for security-critical events across infrastructure and application layers.
• Build incident response workflows, playbooks, and runbooks to ensure rapid containment and remediation.
• Implement log ingestion and tooling for SIEM, endpoint security, and intrusion detection.
• Own data protection strategies including encryption, tokenization, key management, and secure data lifecycle controls.
• Partner with compliance on HIPAA, SOC 2, and enterprise security assessments.
• Build audit-ready controls and documentation for customer security reviews.
• Establish vulnerability scanning, penetration testing programs, and patch management workflows.
• Drive prioritization and resolution of vulnerabilities across infrastructure and application dependencies.
• Evaluate and onboard third-party security tooling as needed.
• Lead responses to customer security questionnaires, architecture deep dives, and due diligence requests.
• Collaborate with engineering to build security guarantees into product features, SLAs, and deployment patterns.

Senior Platform Security Engineer

Customer Support

• Make 50–100 outbound calls per day to healthcare organizations to verify provider or operational information
• Follow a structured calling workflow to gather required data and ask targeted verification questions
• Schedule follow-up calls, callbacks, or escalations as needed
• Enter accurate, complete notes into our CRM and internal systems
• Maintain high attention to detail and data accuracy across all interactions
• Communicate professionally and clearly with external offices on behalf of SuperDial and our clients
• Identify any issues or discrepancies and escalate appropriately
• Meet daily and weekly productivity goals for call volume and accuracy

Customer Support Agent

Financial Planning and Analysis

• Own FP&A and Strategic Finance: Lead forecasting, budgeting, and long-range planning; model growth scenarios and capital efficiency metrics.
• Partner with Leadership: Advise the CEO, CTO, and GTM leaders on key financial tradeoffs, pricing strategy, and ROI-based decision-making.
• Operational Finance: Oversee accounting, billing, payroll, compliance, and tax (via external partners); ensure clean books and audit readiness.
• Fundraising Support: Prepare investor updates, board materials, and diligence packages; support capital strategy and cash runway management.
• Data-Driven Insights: Build dashboards and KPIs that tie financial performance to operational outcomes.
• Systems and Processes: Implement scalable financial infrastructure (ERP, budgeting, expense management tools).
• Team Building: Recruit and manage future finance and operations hires as the company scales.

Head of Finance

Machine Learning Engineer

• Backend for LLMs – Architect and implement scalable, low-latency APIs and services that wrap, orchestrate, and optimize LLMs for healthcare use cases.
• Data & Retrieval Pipelines – Build ingestion, preprocessing, and retrieval-augmented generation (RAG) pipelines to ground LLMs in clinical and revenue-cycle data.
• LLMOps & Observability – Design systems for model monitoring, evaluation, cost tracking, and guardrails, ensuring reliability and responsible use.
• Performance & Optimization – Engineer solutions for caching, batching, load balancing, and scaling LLM workloads across cloud and containerized environments.
• Security & Compliance – Implement HIPAA-ready infrastructure, data governance, and auditability for LLM-powered applications.
• Cross-Functional Collaboration – Partner with product, ML engineers, and healthcare experts to translate business workflows into robust backend systems.
• Technical Leadership – Drive end-to-end delivery of LLM backend projects, establish engineering best practices, and mentor peers in LLM system design.

Staff Software Engineer, Machine Learning

Product Designer

• Lead product design: create intuitive, elegant, and scalable UI/UX for our customer-facing portal and tools
• Own GTM design: develop visuals and assets for demo videos, conference booth materials, whitepapers, pitch decks, and other customer-facing collateral
• Build and maintain a design system that ensures brand and product consistency
• Partner with product, engineering, and GTM teams to bring concepts to life quickly and effectively
• Translate complex workflows and concepts into simple, compelling visuals and user experiences
• Establish the design culture, processes, and tools as our first in-house designer

UI/UX Designer

Revenue Operations

• Conduct full reviews of Salesforce, HubSpot, and related GTM tooling and recommend/implement optimizations for pipeline hygiene, lead routing, and reporting.
• Build scalable workflows to support lead-to-close efficiency and customer success handoffs, and create documentation, playbooks, and training for the GTM team.
• Set up dashboards and reporting for executive visibility into revenue performance; provide forecasting support and help design compensation and territory models.
• Partner with Sales, Marketing, Customer Success, and leadership to identify bottlenecks, track KPIs, and recommend process improvements.
• Serve as an embedded advisor for RevOps best practices and deliver tangible revenue impact while building infrastructure for future scale.

Revenue Operations Consultant

General Counsel

• Serve as the primary legal advisor across SuperDial’s operations: commercial, corporate, regulatory, and employment
• Review and negotiate commercial agreements with healthcare providers, vendors, and partners
• Advise on healthcare regulatory issues, especially HIPAA, HITECH, state privacy laws, and payer-provider relationships
• Guide internal teams on product and AI-related legal risks, data use, and ethical AI best practices
• Partner with sales and customer success on deal structure and contract redlines
• Support fundraising, corporate governance, and cap table management in collaboration with outside counsel
• Create and maintain internal policies, templates, and scalable legal infrastructure
• Own legal operations, including managing outside counsel and overseeing compliance programs

Corporate Counsel

Business Operations

• Own corporate card program, expense reporting, and reimbursement workflows.
• Manage company-wide financial processes, vendor relationships, and purchasing systems.
• Partner with Finance on cash flow management, budget tracking, and forecasting.
• Oversee compliance and internal controls for financial and operational processes.
• Drive process improvements and implement scalable systems across business functions.
• Maintain CRM and sales tooling (e.g., HubSpot, Salesforce, or equivalent).
• Build and automate dashboards for pipeline health, revenue forecasting, and sales performance.
• Ensure data integrity and consistency across all sales and financial systems.
• Collaborate with Sales leadership on quota setting, comp plans, and reporting.
• Analyze sales performance metrics and provide insights to inform strategy.
• Serve as the go-to person for operational questions across the company.
• Collaborate with People Ops on headcount planning and resource allocation.
• Support leadership with strategic analysis and special projects.

Business Operations Manager

Account Executive

• Own the end-to-end sales process, from prospecting and qualification to closing deals with RCM organizations.
• Develop and execute strategic sales plans to expand SuperDial’s presence within the RCM and healthcare financial services space.
• Build deep relationships with C-suite executives, RCM leaders, billing teams, and operational stakeholders.
• Educate potential customers on how SuperDial’s AI-driven solutions improve efficiency, reduce administrative burdens, and optimize revenue recovery.
• Generate and nurture high-quality leads to drive revenue growth.
• Work cross-functionally with product and engineering teams to translate customer feedback into product improvements.
• Maintain a deep understanding of RCM workflows, medical billing challenges, and AI-driven automation trends.