SuperDial

Account Executive

• Own Enterprise Growth
• Build and manage a targeted pipeline of high-value MSO and DSO opportunities
• Develop account strategies that reflect each organization’s structure, priorities, and revenue cycle operations
• Lead the full sales process from initial engagement through contract execution
• Consistently deliver against new business and revenue targets
• Lead Consultative Sales Cycles
• Conduct discovery with executive, operational, financial, and revenue cycle stakeholders
• Translate customer challenges into compelling business cases for AI-powered automation
• Articulate SuperDial’s value through operational impact, cost savings, scalability, and improved team capacity
• Coordinate tailored demonstrations, solution design, pilots, and commercial proposals
• Navigate Complex Organizations
• Build relationships across multiple functions and levels of seniority
• Identify decision-makers, champions, influencers, and potential barriers within each account
• Manage procurement, legal, security, technical, and financial stakeholders throughout the sales process
• Create alignment around clear customer outcomes and implementation expectations
• Strengthen Our Go-to-Market Approach
• Bring market insights, customer feedback, and competitive intelligence back to the organization
• Partner with Marketing and Sales Development on targeted account-based strategies
• Work with Product and Solutions teams to ensure customer needs are accurately represented
• Contribute to the continued development of SuperDial’s enterprise sales playbook

Enterprise Account Executive – MSO, DSO

• Drive Enterprise Growth
• Build and manage a high-quality pipeline across SuperDial’s priority healthcare segments
• Develop account strategies based on each organization’s business model, operational priorities, and revenue cycle needs
• Own the full sales process from initial engagement through contract execution
• Consistently deliver against new business and revenue targets
• Adapt Across Customer Profiles
• Quickly learn the needs, stakeholders, and buying dynamics of different healthcare organizations
• Tailor discovery, messaging, and solution narratives to each customer
• Identify the most valuable automation opportunities based on the organization’s workflows and goals
• Shift effectively between established customer segments and emerging market opportunities
• Lead Consultative Sales Cycles
• Engage executive, operational, financial, technical, and revenue cycle stakeholders
• Diagnose complex business challenges and connect them to measurable outcomes
• Build compelling business cases grounded in efficiency, scalability, cost savings, and revenue impact
• Coordinate demonstrations, solution design, pilots, and commercial proposals
• Develop Emerging Markets
• Test new customer segments, use cases, and sales approaches in partnership with company leadership
• Identify patterns in customer demand, deal size, sales velocity, and product fit
• Share market feedback that informs positioning, product development, and go-to-market strategy
• Help determine which opportunities can become repeatable and scalable sales motions
• Strengthen Our Go-to-Market Approach
• Partner with Sales Development and Marketing on targeted outbound and account-based strategies
• Collaborate closely with Solutions, Product, and Customer Success throughout the sales process
• Bring customer insights and competitive intelligence back to the broader organization
• Contribute to the continued development of SuperDial’s enterprise sales playbook

Enterprise Account Executive

Customer Success Manager

• Own strategic healthcare customer relationships
• Lead customer meetings independently and maintain clear next steps, owners, and follow-through.
• Build trust with executive, operational, technical, and day-to-day stakeholders across healthcare organizations.
• Develop a strong understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.
• Ensure customers feel informed, supported, and confident in SuperDial’s partnership.
• Drive adoption and measurable RCM value
• Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.
• Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.
• Use customer workflow context, product usage, and performance trends to guide adoption plans.
• Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, greater operational visibility, and stronger revenue cycle performance.
• Manage customer health, risk, and retention
• Maintain clear visibility into customer health, engagement, usage, workflow performance, open risks, and renewal readiness.
• Proactively identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, or stakeholder alignment.
• Drive action plans before risks become escalations.
• Partner with Sales and company leadership on renewal strategy, account planning, and expansion opportunities.
• Bridge RCM, product, and technical conversations
• Translate clearly between customer stakeholders and internal teams.
• Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.
• Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly owned, prioritized, communicated, and resolved.
• Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.
• Build scalable Customer Success processes
• Create account plans, customer health rituals, documentation, playbooks, and repeatable operating practices.
• Bring structure to ambiguous customer situations and internal handoffs.
• Help define what strong customer management looks like for AI-powered healthcare RCM workflows.
• Use data and insight to identify trends, risks, opportunities, and next steps across your portfolio.

Senior Customer Success Manager, Healthcare RCM

Sales Development Rep

• Source and qualify target accounts across healthcare organizations, revenue cycle management companies, provider groups, MSOs, DSOs, billing companies, and other priority segments.
• Build targeted account lists using research, ICP judgment, and clear prioritization criteria.
• Prospect into revenue cycle, operations, finance, billing, and healthcare administrative leaders.
• Run personalized outbound sequences across cold call, email, LinkedIn, and other channels.
• Lead with relevant pain points such as payer call volume, hold times, AR delays, denials, backlogs, staffing constraints, and administrative inefficiency.
• Ask thoughtful discovery questions to understand workflow pain, operational urgency, current process, account fit, and potential business impact.
• Create clean, well-qualified handoffs to Account Executives, including account context, buyer pain, qualification notes, and recommended next steps.
• Test messaging and share what is resonating across different account types, buyer personas, and use cases.
• Maintain excellent CRM hygiene, including accurate activity tracking, account notes, follow-up tasks, qualification detail, and funnel visibility.
• Partner with the Growth Lead and Account Executives on territory strategy, account prioritization, campaign design, and outbound experiments.
• Share market feedback with Sales, Marketing/Growth, Product, and Customer Success to help improve positioning, targeting, and customer understanding.
• Help build repeatable outbound learnings and playbooks as SuperDial scales its go-to-market motion.
• Represent SuperDial with credibility, curiosity, and professionalism in every prospect interaction.

Senior Sales Development Representative

Full-stack Engineer

• Design, build, test, and maintain backend services that support AI-powered healthcare workflows.
• Build scalable APIs, data systems, integrations, and platform components for SuperDial’s voice and automation products.
• Partner closely with Product Management to clarify requirements, shape implementation plans, and connect technical work to customer impact.
• Develop and operate backend systems in a modern, GCP-based cloud environment.
• Write clean, reliable, maintainable code with attention to testing, observability, performance, and security.
• Debug production issues, identify root causes, and improve system reliability and quality.
• Participate in code reviews, technical discussions, and design reviews with engineering teammates.
• Collaborate with frontend, infrastructure, machine learning, product, and operations teams to ship end-to-end product improvements.
• Help improve internal engineering practices, tooling, documentation, and developer experience as the team scales.
• Build with awareness of HIPAA-sensitive data, compliance needs, and data integrity across healthcare workflows.

Senior Software Engineer I

Product Manager

• Support the development and improvement of AI agent workflows across areas such as outbound voice, workflow automation, evidence gathering, and inbound agent experiences.
• Partner with Product and Engineering to write clear requirements, user stories, acceptance criteria, product notes, and launch materials.
• Learn SuperDial’s core healthcare revenue cycle workflows and help translate operational complexity into clear product inputs.
• Review customer feedback, operational escalations, product data, and agent outputs to identify patterns and surface improvement opportunities.
• Support QA and launch readiness, including test cases, edge-case review, issue tracking, internal documentation, and post-launch monitoring.
• Help evaluate agent performance across workflow completion, reliability, escalation patterns, and customer impact.
• Partner with Operations and Customer Success to understand where product behavior is working well, where it breaks down, and what needs to improve.
• Support customer pilots by organizing feedback, tracking open questions, and helping determine what is ready to scale.
• Create internal documentation, workflow guides, enablement materials, and release notes that make product behavior easier to understand across teams.
• Contribute to repeatable product and operating patterns that help SuperDial deploy AI agents more consistently across customers.

Product Manager, AI Agents

AI Engineer

• Own a core AI agent product area focused on improving agent reliability, workflow completion, customer value, and scalability
• Define product strategy, priorities, success metrics, and roadmap tradeoffs in partnership with Product, Engineering, Operations, and customer-facing teams
• Develop a deep understanding of healthcare revenue cycle workflows and translate customer needs into clear product requirements
• Use product data, operational insights, customer feedback, and production behavior to diagnose issues, identify opportunities, and guide prioritization
• Partner closely with Engineering to scope, build, QA, launch, and iterate on product improvements
• Test and validate new AI agent capabilities with customers and internal teams using pilots, production data, and feedback loops
• Define how SuperDial measures agent quality, workflow completion, reliability, escalation, customer value, and operational efficiency
• Support go-to-market and customer-facing teams with clear product guidance
• Build repeatable product patterns, playbooks, and operating systems

Lead Product Manager, AI Agents

• Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management.
• Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden.
• Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency.
• Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues.
• Deliver customer training on best practices for AI adoption and revenue cycle optimization.
• Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows.
• Escalate and track customer issues, ensuring timely resolution and high satisfaction.