Product Manager, AI Agents

SuperDial

Associate Product Manager supporting the development of AI agent products at SuperDial. Collaborating with teams to improve workflows in healthcare revenue cycle operations.

Posted 7/1/2026full-timeBurlingame • California • 🇺🇸 United StatesJuniorMid-Level💰 $145,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Support the development and improvement of AI agent workflows across areas such as outbound voice, workflow automation, evidence gathering, and inbound agent experiences.
Partner with Product and Engineering to write clear requirements, user stories, acceptance criteria, product notes, and launch materials.
Learn SuperDial’s core healthcare revenue cycle workflows and help translate operational complexity into clear product inputs.
Review customer feedback, operational escalations, product data, and agent outputs to identify patterns and surface improvement opportunities.
Support QA and launch readiness, including test cases, edge-case review, issue tracking, internal documentation, and post-launch monitoring.
Help evaluate agent performance across workflow completion, reliability, escalation patterns, and customer impact.
Partner with Operations and Customer Success to understand where product behavior is working well, where it breaks down, and what needs to improve.
Support customer pilots by organizing feedback, tracking open questions, and helping determine what is ready to scale.
Create internal documentation, workflow guides, enablement materials, and release notes that make product behavior easier to understand across teams.
Contribute to repeatable product and operating patterns that help SuperDial deploy AI agents more consistently across customers.

Requirements

What you’ll need

2+ years of experience in product management, product operations, implementation, solutions, technical operations, customer operations, data operations, or a similarly analytical and cross-functional role.
Strong interest in applied AI, automation, healthcare technology, workflow software, or technically complex products.
Ability to learn complex workflows quickly and turn messy information into clear requirements, documentation, and action items.
Comfort working with technical and operational teams to understand product behavior, customer requirements, and production issues.
Strong analytical instincts, including comfort using data, examples, and feedback to understand problems and recommend next steps.
Excellent organization and attention to detail, with the ability to manage multiple inputs and follow up reliably.
Clear written and verbal communication across Product, Engineering, Operations, Customer Success, Sales, and leadership teams.
Comfort operating in an early-stage, high-growth environment where priorities evolve quickly and process is still being built.

Benefits

Comp & perks

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Hard Skills & Tools

Product OperationsImplementationTechnical OperationsData OperationsWorkflow SoftwareRequirements WritingUser Story DevelopmentQA SupportIssue TrackingPerformance Evaluation

Soft Skills

Analytical ThinkingAttention to DetailOrganizational SkillsCross-Functional CollaborationAdaptability